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  • Unexpected crashes/restarts

    Posted on Terring Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Unexpected crashes/restarts

    This topic contains 3 replies, has 4 voices, and was last updated by  satrow 3 weeks, 6 days ago.

    • Author
      Posts
    • #1989672 Reply

      Terring
      AskWoody Lounger

      I have an HP Slimline desktop with Windows 10, first with 1803 and now with 1809. I got it as a gift last year, May 2018. Since then I’ve gotten 9 critical errors that leaded to crashing the entire system and forced restarts. Something like Blue Screens of Death. I checked the Computer Management (I have my system in Greeks, so my English terms might be different from the actual ones) to find out what’s going on. It seems that the source is the Kernel-Power with event identification as 41, and I’ve no idea what’s what. Here are the detailsof the latest crash.

      First in user friendly form:

      System
      Provider
      [ Name] Microsoft-Windows-Kernel-Power
      [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
      EventID 41
      Version 6
      Level 1
      Task 63
      Opcode 0
      Keywords 0x8000400000000002
      TimeCreated
      [ SystemTime] 2019-10-23T20:15:41.653150000Z
      EventRecordID 36556
      Correlation
      Execution
      [ ProcessID] 4
      [ ThreadID] 8
      Channel System
      Computer DESKTOP-JTS85HE
      Security
      [ UserID] S-1-5-18
      EventData
      BugcheckCode 0
      BugcheckParameter1 0x0
      BugcheckParameter2 0x0
      BugcheckParameter3 0x0
      BugcheckParameter4 0x0
      SleepInProgress 0
      PowerButtonTimestamp 0
      BootAppStatus 0
      Checkpoint 0
      ConnectedStandbyInProgress false
      SystemSleepTransitionsToOn 0
      CsEntryScenarioInstanceId 0
      BugcheckInfoFromEFI false
      CheckpointStatus 0

      And here in XML form:

      – <Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>
      – <System>
      <Provider Name=”Microsoft-Windows-Kernel-Power” Guid=”{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
      <EventID>41</EventID>
      <Version>6</Version>
      <Level>1</Level>
      <Task>63</Task>
      <Opcode>0</Opcode>
      <Keywords>0x8000400000000002</Keywords>
      <TimeCreated SystemTime=”2019-10-23T20:15:41.653150000Z” />
      <EventRecordID>36556</EventRecordID>
      <Correlation />
      <Execution ProcessID=”4″ ThreadID=”8″ />
      <Channel>System</Channel>
      <Computer>DESKTOP-JTS85HE</Computer>
      <Security UserID=”S-1-5-18″ />
      </System>
      – <EventData>
      <Data Name=”BugcheckCode”>0</Data>
      <Data Name=”BugcheckParameter1″>0x0</Data>
      <Data Name=”BugcheckParameter2″>0x0</Data>
      <Data Name=”BugcheckParameter3″>0x0</Data>
      <Data Name=”BugcheckParameter4″>0x0</Data>
      <Data Name=”SleepInProgress”>0</Data>
      <Data Name=”PowerButtonTimestamp”>0</Data>
      <Data Name=”BootAppStatus”>0</Data>
      <Data Name=”Checkpoint”>0</Data>
      <Data Name=”ConnectedStandbyInProgress”>false</Data>
      <Data Name=”SystemSleepTransitionsToOn”>0</Data>
      <Data Name=”CsEntryScenarioInstanceId”>0</Data>
      <Data Name=”BugcheckInfoFromEFI”>false</Data>
      <Data Name=”CheckpointStatus”>0</Data>
      </EventData>
      </Event>

      I think I’ve had enough with those craches and I need a solution. The last thing I want is losing an important project, programm or game because of this. Can anybody help me, please?

      My English is far from perfect and I want to improve it. If you find any mistakes, particularly with my grammar, feel free to correct me.

    • #1989829 Reply

      anonymous

      ? says:

      hi Terring,

      i googled your error code and came up with two links you could look at:

      https://windowsreport.com/kernel-power-41-error-windows-10/

      and:

      https://forums.techguy.org/threads/multiple-irp-requests-bsod-event-41-0x8000400000000002.1212711/

      hopefully, someone here who has had this error can help you fix the problem…

    • #1990015 Reply

      Zaphyrus
      AskWoody Lounger

      Sadly there is little information for your problem

      so I suggest to download a program called Blue Screen view

      This program will allow you to check what does the blue screens are saying

      (I don’t think I will be able to help you much after this, but I trust that others here will help you when you tell them what kind of blue screens you are having)

      btw Are you keeping your laptop/pc in a cool place?  sometimes Overheat can causa all of this.

      For last I leave you this screenshot to identify the blue screen type when you run Blue screen biew

      Just someone who don't want Windows to mess with its computer.
      • This reply was modified 3 weeks, 6 days ago by  Zaphyrus.
      Attachments:
    • #1990312 Reply

      satrow
      AskWoody MVP

      – EventData
      BugcheckCode 0
      BugcheckParameter1 0x0
      BugcheckParameter2 0x0
      BugcheckParameter3 0x0
      BugcheckParameter4 0x0
      SleepInProgress 0
      PowerButtonTimestamp 0
      BootAppStatus 0
      Checkpoint 0
      ConnectedStandbyInProgress false
      SystemSleepTransitionsToOn 0
      CsEntryScenarioInstanceId 0
      BugcheckInfoFromEFI false
      CheckpointStatus 0

      All this bugcheck 0 (0,0,0,0) tells us is that Windows experienced a crash that happened too fast to log any details, “like someone pulled the plug”.

      It might be power loss, hardware, bad driver, a Windows update, file corruption – almost anything.

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