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  • Unexpected crashes/restarts

    Posted on Terring Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Unexpected crashes/restarts

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      • #1989672 Reply
        Terring
        AskWoody Lounger

        I have an HP Slimline desktop with Windows 10, first with 1803 and now with 1809. I got it as a gift last year, May 2018. Since then I’ve gotten 9 critical errors that leaded to crashing the entire system and forced restarts. Something like Blue Screens of Death. I checked the Computer Management (I have my system in Greeks, so my English terms might be different from the actual ones) to find out what’s going on. It seems that the source is the Kernel-Power with event identification as 41, and I’ve no idea what’s what. Here are the detailsof the latest crash.

        First in user friendly form:

        System
        Provider
        [ Name] Microsoft-Windows-Kernel-Power
        [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
        EventID 41
        Version 6
        Level 1
        Task 63
        Opcode 0
        Keywords 0x8000400000000002
        TimeCreated
        [ SystemTime] 2019-10-23T20:15:41.653150000Z
        EventRecordID 36556
        Correlation
        Execution
        [ ProcessID] 4
        [ ThreadID] 8
        Channel System
        Computer DESKTOP-JTS85HE
        Security
        [ UserID] S-1-5-18
        EventData
        BugcheckCode 0
        BugcheckParameter1 0x0
        BugcheckParameter2 0x0
        BugcheckParameter3 0x0
        BugcheckParameter4 0x0
        SleepInProgress 0
        PowerButtonTimestamp 0
        BootAppStatus 0
        Checkpoint 0
        ConnectedStandbyInProgress false
        SystemSleepTransitionsToOn 0
        CsEntryScenarioInstanceId 0
        BugcheckInfoFromEFI false
        CheckpointStatus 0

        And here in XML form:

        – <Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;
        – <System>
        <Provider Name=”Microsoft-Windows-Kernel-Power” Guid=”{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
        <EventID>41</EventID>
        <Version>6</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000400000000002</Keywords>
        <TimeCreated SystemTime=”2019-10-23T20:15:41.653150000Z” />
        <EventRecordID>36556</EventRecordID>
        <Correlation />
        <Execution ProcessID=”4″ ThreadID=”8″ />
        <Channel>System</Channel>
        <Computer>DESKTOP-JTS85HE</Computer>
        <Security UserID=”S-1-5-18″ />
        </System>
        – <EventData>
        <Data Name=”BugcheckCode”>0</Data>
        <Data Name=”BugcheckParameter1″>0x0</Data>
        <Data Name=”BugcheckParameter2″>0x0</Data>
        <Data Name=”BugcheckParameter3″>0x0</Data>
        <Data Name=”BugcheckParameter4″>0x0</Data>
        <Data Name=”SleepInProgress”>0</Data>
        <Data Name=”PowerButtonTimestamp”>0</Data>
        <Data Name=”BootAppStatus”>0</Data>
        <Data Name=”Checkpoint”>0</Data>
        <Data Name=”ConnectedStandbyInProgress”>false</Data>
        <Data Name=”SystemSleepTransitionsToOn”>0</Data>
        <Data Name=”CsEntryScenarioInstanceId”>0</Data>
        <Data Name=”BugcheckInfoFromEFI”>false</Data>
        <Data Name=”CheckpointStatus”>0</Data>
        </EventData>
        </Event>

        I think I’ve had enough with those craches and I need a solution. The last thing I want is losing an important project, programm or game because of this. Can anybody help me, please?

        My English is far from perfect and I want to improve it. If you find any mistakes, particularly with my grammar, feel free to correct me.

      • #1989829 Reply
        anonymous
        Guest

        ? says:

        hi Terring,

        i googled your error code and came up with two links you could look at:

        https://windowsreport.com/kernel-power-41-error-windows-10/

        and:

        https://forums.techguy.org/threads/multiple-irp-requests-bsod-event-41-0x8000400000000002.1212711/

        hopefully, someone here who has had this error can help you fix the problem…

        1 user thanked author for this post.
      • #1990015 Reply
        Zaphyrus
        AskWoody Lounger

        Sadly there is little information for your problem

        so I suggest to download a program called Blue Screen view

        This program will allow you to check what does the blue screens are saying

        (I don’t think I will be able to help you much after this, but I trust that others here will help you when you tell them what kind of blue screens you are having)

        btw Are you keeping your laptop/pc in a cool place?  sometimes Overheat can causa all of this.

        For last I leave you this screenshot to identify the blue screen type when you run Blue screen biew

        Just someone who don't want Windows to mess with its computer.
        • This reply was modified 5 months, 1 week ago by Zaphyrus.
        Attachments:
      • #1990312 Reply
        satrow
        AskWoody MVP

        – EventData
        BugcheckCode 0
        BugcheckParameter1 0x0
        BugcheckParameter2 0x0
        BugcheckParameter3 0x0
        BugcheckParameter4 0x0
        SleepInProgress 0
        PowerButtonTimestamp 0
        BootAppStatus 0
        Checkpoint 0
        ConnectedStandbyInProgress false
        SystemSleepTransitionsToOn 0
        CsEntryScenarioInstanceId 0
        BugcheckInfoFromEFI false
        CheckpointStatus 0

        All this bugcheck 0 (0,0,0,0) tells us is that Windows experienced a crash that happened too fast to log any details, “like someone pulled the plug”.

        It might be power loss, hardware, bad driver, a Windows update, file corruption – almost anything.

      • #2038289 Reply
        Terring
        AskWoody Lounger

        I think I found the solution. One of the solution suggested in WindowsReport.com was to turn off the Fast Startup option. I did it and I’ve had no BSODs anymore. I was expecting a crash this month but it didn’t happen. Thank you very much and happy new year, folks 🙂

        My English is far from perfect and I want to improve it. If you find any mistakes, particularly with my grammar, feel free to correct me.

      • #2038297 Reply
        jabeattyauditor
        AskWoody Lounger

        Perhaps this issue is closely linked with this one.

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