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  • Unexpected crashes/restarts

    Posted on Terring Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Unexpected crashes/restarts

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      • #1989672 Reply
        Terring
        AskWoody Lounger

        I have an HP Slimline desktop with Windows 10, first with 1803 and now with 1809. I got it as a gift last year, May 2018. Since then I’ve gotten 9 critical errors that leaded to crashing the entire system and forced restarts. Something like Blue Screens of Death. I checked the Computer Management (I have my system in Greeks, so my English terms might be different from the actual ones) to find out what’s going on. It seems that the source is the Kernel-Power with event identification as 41, and I’ve no idea what’s what. Here are the detailsof the latest crash.

        First in user friendly form:

        System
        Provider
        [ Name] Microsoft-Windows-Kernel-Power
        [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
        EventID 41
        Version 6
        Level 1
        Task 63
        Opcode 0
        Keywords 0x8000400000000002
        TimeCreated
        [ SystemTime] 2019-10-23T20:15:41.653150000Z
        EventRecordID 36556
        Correlation
        Execution
        [ ProcessID] 4
        [ ThreadID] 8
        Channel System
        Computer DESKTOP-JTS85HE
        Security
        [ UserID] S-1-5-18
        EventData
        BugcheckCode 0
        BugcheckParameter1 0x0
        BugcheckParameter2 0x0
        BugcheckParameter3 0x0
        BugcheckParameter4 0x0
        SleepInProgress 0
        PowerButtonTimestamp 0
        BootAppStatus 0
        Checkpoint 0
        ConnectedStandbyInProgress false
        SystemSleepTransitionsToOn 0
        CsEntryScenarioInstanceId 0
        BugcheckInfoFromEFI false
        CheckpointStatus 0

        And here in XML form:

        – <Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;
        – <System>
        <Provider Name=”Microsoft-Windows-Kernel-Power” Guid=”{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
        <EventID>41</EventID>
        <Version>6</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000400000000002</Keywords>
        <TimeCreated SystemTime=”2019-10-23T20:15:41.653150000Z” />
        <EventRecordID>36556</EventRecordID>
        <Correlation />
        <Execution ProcessID=”4″ ThreadID=”8″ />
        <Channel>System</Channel>
        <Computer>DESKTOP-JTS85HE</Computer>
        <Security UserID=”S-1-5-18″ />
        </System>
        – <EventData>
        <Data Name=”BugcheckCode”>0</Data>
        <Data Name=”BugcheckParameter1″>0x0</Data>
        <Data Name=”BugcheckParameter2″>0x0</Data>
        <Data Name=”BugcheckParameter3″>0x0</Data>
        <Data Name=”BugcheckParameter4″>0x0</Data>
        <Data Name=”SleepInProgress”>0</Data>
        <Data Name=”PowerButtonTimestamp”>0</Data>
        <Data Name=”BootAppStatus”>0</Data>
        <Data Name=”Checkpoint”>0</Data>
        <Data Name=”ConnectedStandbyInProgress”>false</Data>
        <Data Name=”SystemSleepTransitionsToOn”>0</Data>
        <Data Name=”CsEntryScenarioInstanceId”>0</Data>
        <Data Name=”BugcheckInfoFromEFI”>false</Data>
        <Data Name=”CheckpointStatus”>0</Data>
        </EventData>
        </Event>

        I think I’ve had enough with those craches and I need a solution. The last thing I want is losing an important project, programm or game because of this. Can anybody help me, please?

        I miss Windows XP...

      • #1989829 Reply
        anonymous
        Guest

        ? says:

        hi Terring,

        i googled your error code and came up with two links you could look at:

        https://windowsreport.com/kernel-power-41-error-windows-10/

        and:

        https://forums.techguy.org/threads/multiple-irp-requests-bsod-event-41-0x8000400000000002.1212711/

        hopefully, someone here who has had this error can help you fix the problem…

        1 user thanked author for this post.
      • #1990015 Reply
        Zaphyrus
        AskWoody Lounger

        Sadly there is little information for your problem

        so I suggest to download a program called Blue Screen view

        This program will allow you to check what does the blue screens are saying

        (I don’t think I will be able to help you much after this, but I trust that others here will help you when you tell them what kind of blue screens you are having)

        btw Are you keeping your laptop/pc in a cool place?  sometimes Overheat can causa all of this.

        For last I leave you this screenshot to identify the blue screen type when you run Blue screen biew

        Just someone who don't want Windows to mess with its computer.
        • This reply was modified 11 months ago by Zaphyrus.
        Attachments:
      • #1990312 Reply
        satrow
        AskWoody MVP

        – EventData
        BugcheckCode 0
        BugcheckParameter1 0x0
        BugcheckParameter2 0x0
        BugcheckParameter3 0x0
        BugcheckParameter4 0x0
        SleepInProgress 0
        PowerButtonTimestamp 0
        BootAppStatus 0
        Checkpoint 0
        ConnectedStandbyInProgress false
        SystemSleepTransitionsToOn 0
        CsEntryScenarioInstanceId 0
        BugcheckInfoFromEFI false
        CheckpointStatus 0

        All this bugcheck 0 (0,0,0,0) tells us is that Windows experienced a crash that happened too fast to log any details, “like someone pulled the plug”.

        It might be power loss, hardware, bad driver, a Windows update, file corruption – almost anything.

      • #2038289 Reply
        Terring
        AskWoody Lounger

        I think I found the solution. One of the solution suggested in WindowsReport.com was to turn off the Fast Startup option. I did it and I’ve had no BSODs anymore. I was expecting a crash this month but it didn’t happen. Thank you very much and happy new year, folks 🙂

        I miss Windows XP...

      • #2038297 Reply
        jabeattyauditor
        AskWoody Lounger

        Perhaps this issue is closely linked with this one.

      • #2224060 Reply
        Terring
        AskWoody Lounger

        6 months have been passed since my last restart. Guess what happened. Restart again! Once again to the computer management, once again the same report. My system is in Greek, so let me translate it as best as I can.

        Record file name: System
        Origin: Microsoft-Windows-Kernel-Power
        Date: 07 / Apr / 2020 10:38:57 pm
        Recognition event: 41
        Working category: (63)
        Level: Critical
        Keywords: (70368744177664), (2)
        User: SYSTEM
        Computer: DESKTOP-JTS85HE
        Description:
        The system was restarted without any previous complete termination. This error can be caused if the system stops responding, if the operation is interrupted, or if an unexpected power failure occurs.
        Xml event:
        <Event xmlns = “http://schemas.microsoft.com/win/2004/08/events/event”&gt;
        <System>
        <Provider Name = “Microsoft-Windows-Kernel-Power” Guide = “{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
        <EventID> 41 </EventID>
        <Publishing> 6 </ Version>
        <Level> 1 </ Level>
        <Task> 63 </Task>
        <Opcode> 0 </Opcode>
        <Keywords> 0x8000400000000002 </ Keywords>
        <TimeCreated SystemTime = “2020-04-07T19: 38: 57.148492000Z” />
        <EventRecordID> 60626 </EventRecordID>
        <Correlation />
        <Execution process = “4” ThreadID = “8” />
        <Channel> System </ Channel>
        <Computer> DESKTOP-JTS85HE </ Computer>
        <Security UserID = “S-1-5-18” />
        </System>
        <EventData>
        <Data Name = “BugcheckCode”> 0 </Data>
        <Data Name = “BugcheckParameter1”> 0x0 </Data>
        <Data Name = “BugcheckParameter2”> 0x0 </Data>
        <Data Name = “BugcheckParameter3”> 0x0 </Data>
        <Data Name = “BugcheckParameter4”> 0x0 </Data>
        <Data Name = “SleepInProgress”> 0 </Data>
        <Data Name = “PowerButtonTimestamp”> 0 </Data>
        <Data Name = “BootAppStatus”> 0 </Data>
        <Data Name = “Control Point”> 0 </ Data>
        <Data Name = “ConnectedStandbyInProgress”> false </Data>
        <Data Name = “SystemSleepTransitionsToOn”> 0 </Data>
        <Data Name = “CsEntryScenarioInstanceId”> 0 </Data>
        <Data Name = “BugcheckInfoFromEFI”> false </Data>
        <Data Name = “CheckpointStatus”> 0 </Data>
        </EventData>
        </Event>

        No power failure, so I really don’t know what happened here. I was playing a game (a game I’ve been playing with it almost every day, so the game is not the problem), the system stopped responding and restarted by itself. What’s going on here?

        I miss Windows XP...

        • #2232052 Reply
          anonymous
          Guest

          A couple of ideas from sites:

          A loose connection somewhere inside the desktop.

          Is the power supply able delivery the amount of power for its specification; does your computer have a discrete graphics card?

          Have you ever scanned your system for Malware?

          Setting the computer to never attempt going into a sleep state.

          Bad memory, try the Windows Memory Diagnostic as it is easier to use and can be launched from Windows Administrative Tools. Changing the options (F1) to Extended with more than two passes should stress the ram, but adds lots of time until the tests complete. The cache setting should be left as is for the first time; If you feel like taking the time to try testing again disable the cache as it could provide a different result.

          (There is another through memory testing utility, MemTest86 but it requires some technical knowledge about your computer to use the right version.)

          CPU temperature too hot, defective video driver…

      • #2224063 Reply
        satrow
        AskWoody MVP


        0
        0x0
        0x0
        0x0
        0x0
        0
        0
        0
        0
        false
        0
        0
        false
        0

        Again, no data (all 0) to help.

      • #2261422 Reply
        Terring
        AskWoody Lounger

        Yes, it happened again. The computer restarted out of nowhere and generated Event ID 41, but the BugcheckCode and PowerButtonTimestamp values are once again zero.

        rr2

        And BlueScreenView can’t find any minidumb.

        rr1

        What I’m afraid is that it crashes at hardware level so OS doesn’t get any warning before it happens. Should I try opening my PC or send it to a technician to check it out?

        I miss Windows XP...

        Attachments:
        • #2261775 Reply
          satrow
          AskWoody MVP

          Why no problems during the coldest months, did the usage/location of the machine change?

        • #2265554 Reply
          satrow
          AskWoody MVP

          I had the same bugcheck/BSOD as you a few nights ago on my main PC whilst running F@Home, on what was probably the warmest night of the year so far here. I’m pretty sure it was heat -related, rather than the PSU running out of steam as ~190-209W is the normal power usage range when folding/gaming, or even both together!

          I’ve since tweaked Precision X1 to reduce the power target for the GTX 1060 blower GPU and bump up the fan rate as I’m only running a 360W Seasonic PSU in an ITX case, but there’s a new 450FM ready to replace it if needed.

          No dumps, just this:

          41
          2
          1
          63
          0
          0x8000000000000002

          106758



          0
          0x0
          0x0
          0x0
          0x0
          false
          0

      • #2261726 Reply
        Paul T
        AskWoody MVP

        This article suggests you have a power supply issue.
        Does the problem happen when you are doing anything in particular, such a running a demanding game?

        cheers, Paul

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