Unexpected HP Install Request anfter removal of Norton AV

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Just Removed Norton 360 from Win 10 Pro 22H2 19045.2965,  prior to reinstall of Norton with new extended license.

Up pops a message about One Drive (which I don’t use) and another from HP wanting to install something.

The HP window persisted all the time that Norton was installing – but has not reappeared following the re-boot with AV installed. Done a Norton ‘Smart Scan’ – nothing found!!

V strange.

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What specifically was the proposed HP installation package?

Did you get a snapshot of the popup(s)?

On permanent hiatus {with backup and coffee}
offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender

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No screen shot and no indication what I was being asked to “Install”. It was so ‘out of the blue’, that I just let the window remain (there was also an icon with a spinning CD) on screen until I’d completed Norton install and scanned, to see if it was malware being dropped. I do have a HP C4380 MFD installed.

Subsequent scan revealed nothing.

 

 

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When you performed a scan of your antivirus software, were there any files quarantined or deleted?

I’m not quite sure what a “smart scan” entails. Run a full scan of your antivirus software to see if any files are quarantined or deleted.

Have you blocked pop-ups in your browser?

Have you run a program, such as BleachBit, to clean up your system?
https://www.bleachbit.org/

On permanent hiatus {with backup and coffee}
offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender

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