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  • USB PRINTER As Unspecified device

    Home Forums AskWoody support PC hardware Questions: How to troubleshoot hardware problems USB PRINTER As Unspecified device

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    This topic contains 5 replies, has 3 voices, and was last updated by  Vincenzo 4 weeks, 1 day ago.

    • Author
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    • #2004483 Reply

      fpefpe
      AskWoody Lounger

      Hello — just installed a new epson printer on my
      win10 system —- it seems from apps that print I can find and
      print to the printer, but I look at setting -> devices -> printer

      I don’t see the printer listed there, but if I look at

      control panel -> devices and printers its listed as Unspecified device

      Is there a way to correct this? Thanks

      fpefpe

    • #2004505 Reply

      PKCano
      Da Boss
    • #2004509 Reply

      fpefpe
      AskWoody Lounger

      thanks for the info —

      fpefpe

    • #2005007 Reply

      Vincenzo
      AskWoody Lounger

      Have you installed the Epsom software, or just using the built in driver?  Try the Epsom software.

    • #2005158 Reply

      fpefpe
      AskWoody Lounger

      Hello — Thanks for your reply —  I used the software suite that came with the printer — as noted in the instructions,  I did not connect the printer to the computer (via usb) until the epson software told me to connect it — when that did not result in the print  winding up in the  devices -> printer & scanners  setting section, I  call epson support — they had me reboot the computer and unplug the printer a few time and also uninstall the  “driver” and  re-install it but that did not result in the printer in the regular section for devices — it still winds up in

      control panel  ->  devices and printer -> unspecified

      section

      fpefpe

    • #2005843 Reply

      Vincenzo
      AskWoody Lounger

      This sounds to me like a driver problem.

      When Epsom support had you uninstall the driver, did you actually uninstall the whole Epsom suite? I’d would suggest trying that.

      and during that process I would try as a test, using just the Windows built in driver. When the Epsom software is uninstalled, plug in the printer and see if Windows recognizes it and it works correctly.

      • This reply was modified 4 weeks, 1 day ago by  Vincenzo.

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