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  • Using Windows 10 Quick Assist in reverse

    Home Forums AskWoody blog Using Windows 10 Quick Assist in reverse

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      • #2348634
        Will Fastie
        Manager

        ISSUE 18.9 • 2021-03-08 QUICK TIP By Will Fastie Instead of helping someone with remote control, Quick Assist can be used as a demonstration tool. The
        [See the full post at: Using Windows 10 Quick Assist in reverse]

        2 users thanked author for this post.
      • #2349080
        Dan in St. Louis
        AskWoody Plus

        I have discovered that Quick Assist will not even load if your your network is configured as a “metered connection.” You get simply a white rectangle with the familiar spinning circle of balls instead.

        1 user thanked author for this post.
        • #2349257
          Will Fastie
          Manager

          The Quick Assist protocol is on the light side for most things, but a helper can watch a movie on the other person’s PC. Preventing access over a metered c0nnection is a reasonable safety.

          • #2349269
            Rick Corbett
            AskWoody_MVP

            The Quick Assist protocol is on the light side for most things, but a helper can watch a movie on the other person’s PC. Preventing access over a metered c0nnection is a reasonable safety.

            Sorry but…

            1) It’s not a protocol (which, basically, is an established set of rules). Instead, it’s a Microsoft Windows *feature* that uses a proprietary MS API to piggy-back on an existing internet-connectivity protocol. Totally different.

            2) IMO your comment was incomprehensible (“a helper can watch a movie on the other person’s PC”?) and did not address the post by @dan-in-st-louis.

            3) Please explain what “Preventing access over a metered c0nnection is a reasonable safety.” means. I’m just clueless why bandwidth monitoring somehow makes remote access ‘safer’.

      • #2349697
        8string
        AskWoody Plus

        Thanks for pointing this new feature out. Just used it today. Not as robust a thing as commercial products but good in a pinch when the user is at the other end. I know that when I needed some help last weekend on a SharePoint issue for a client the MSTech asked if I was on Windows or a Mac and apparently they are using this if you are on Windows now. So this tool makes it easier for them to do remote screen viewing when diagnosing problems. In the past (or if you are on a Mac) they ship you a download of an app that you install. I feel better that this is built in to Windows from a security standpoint. Though of course we all know that nothing is totally secure.

      • #2351118
        Tom
        AskWoody Plus

        I’ve just tried to start Quick Assist and just see a splash screen with a continuously revolving circle. Nothing happens. I’ve enabled remote desktop. I’ve allowed Quick Assist through my Bitdefender firewall and have checked my Windows settings. What do I need to check to get this thing to actually load?

        • #2351140
          Tom
          AskWoody Plus

          Never mind. I had to create a new user account, barebones with no customisation, and it works under that account.

      • #2352632
        Stephanie_Sy
        AskWoody Lounger

        Right-click on the Windows icon in the bottom left-hand corner of your screen and select Settings from the menu

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