• verizon.net email account trouble

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    #2385854

    I’ve been using an email address ending in verizon.net for five+ years.  Thunderbird, Win 10.

    Now, “server errors” happen and I cannot send or receive any emails.  Went to verizon “support” web page and tried the “chat” feature. Chrome browser blocks access for security reasons! When I do get through, I receive a stream of ads for verizon phones, etc.

    Can anyone offer a way to get though to their tech support people by phone? email? ANY way?!!

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    • #2385904

      I would first try and re-setup the email in thunderbird.  I have found that many ISP based email is increasing their security and thus the authentication process needs to be reset up.

      https://www.verizon.com/support/residential/email

      Do you go through yahoo or aol for your ultimate email from verizon?

      Susan Bradley Patch Lady

      • #2387367

        Thanks for your suggestion. Sorry not to reply sooner, but somehow I managed not to check the “notify” box!

         

        The problem is very strange to me. Using the AOL email web page, I am able to collect new messages in the Verizon.net address. I reset my password and tested it on the web email page. It works normally.

        I tried resetting the Thunderbird account with the new password. Still will not connect! I have not deleted the Thunderbird verizon account because I have many saved emails from this account and do not want to lose them. However, I tried setting up an email account on the MS “built-in” email app, using my address and the new password. Again, I get an error message, saying the password is not correct! I deleted that account, and set up a new one, again using my address and password. Again, an error occurs re. the password!

        I cannot figure out why I am getting these errors!

         

    • #2387403

      Password –
      1 – Try changing the font that you use to be sure that what you see is what there is.
      Is it as simple as lower-case ‘L’ vs ‘one; or ‘oh’ vs zero;, or an (or more?) embedded or trailing space; or some other non-letter character? Don’t know if a [ ” ] is valid, could be changed(?) into a curly-quote.

      2 – In TB: Tools > Options > Privacy & Security > Passwords .. Saved Passwords
      Is there a password for the ISP?

      3 – Verify that the server definitions (security, etc.) are correct.

      4 – What is the precise error message number(?) and text?

      Concern about losing Thunderbird emails –
      5 – Copy to elsewhere the entire contents of
      C:\Users\your-user-logon\AppData\Roaming\Thunderbird\Profiles\profile-name\Mail

      If you have multiple Profiles, do this for each.

      • #2387476

        Paul,

         

        First of all, thanks for your reply.  Here are my results:

        Password –
        1 – Try changing the font that you use to be sure that what you see is what there is.
        Is it as simple as lower-case ‘L’ vs ‘one; or ‘oh’ vs zero;, or an (or more?) embedded or trailing space; or some other non-letter character? Don’t know if a [ ” ] is valid, could be changed(?) into a curly-quote.

        None of these things make any difference. I’ve been entering passwords for 40 years.

        2 – In TB: Tools > Options > Privacy & Security > Passwords .. Saved Passwords
        Is there a password for the ISP?

        In my version of TB ( 91.0.3) There is no “Options” choice. See attached TB_dropdown.png

        3 – Verify that the server definitions (security, etc.) are correct.

        They are correct and unchanged for when everything was working perfectly.

        4 – What is the precise error message number(?) and text?

        See attached file Mail_error.jpg

        Concern about losing Thunderbird emails –
        5 – Copy to elsewhere the entire contents of
        C:\Users\your-user-logon\AppData\Roaming\Thunderbird\Profiles\profile-name\Mail

        If you have multiple Profiles, do this for each.

        I now have a backup.

        Any further thoughts appreciated. Why should it work on the AOL email website and not not in the email clients???

        One thing I just noticed: If I go to “Account settings” there is an entry for the verizon.net account.  If I go to “preferences: passwords” the Verizon account is missing! If i attempt to collect new mail the error screen comes up and asks for current password, which is then refused.

         

         

        • #2387511

          2 – Menu Bar: Tools > Options > Privacy & Security > Passwords .. Saved Passwords
          Opt1
          Opt2
          Opt3

          3 – Menu Bar: Tools > Account Settings
          Top: Incoming/POP: Account-Name > Server Settings
          Bottom: SMTP
          Opt6

          Your SMTP error message says that it doesn’t like the ‘Authentication method’.
          You also say that there is an error when attempting to Get Messages.
          What are your Server settings right now, even though possibly wrong?
          As you see from the illustrations, for my servers, Authentication is ‘Normal’
          BUT, this says:
          ———-
          When entering your account info, make sure you use your full email address, including @verizon.net, and that the SSL encryption is enabled for incoming and outgoing mail.
          . . .
          POP3-995-SSL / SMTP-465-SSL
          ———-
          Note carefully the ports, and [Authentication] is Encrypted.
          Three of these are different from what my servers require.

        • #2387584

          PaulK

          Thanks, again, for taking the time to reply.

          One intriguing thing is that you show “Tools:Options” in your Opt1.png, while my menu shows “Tools:Preferences”! This conjures up the line from “Hamlet” . . . “There is something rotten in Denmark.”

          Using user name with, or without the “@verizon.net” addon results in the same error message.

          In the “Preferences:Security” menu, I can bring up the list of accounts and click “show passwords”. However the listing for my Verizon.net account is not shown!

          But it is listed in the “Accounts” window/menu. This has got to have something to do with my problem.

          Still scratching my head on this one. 🙂

           

        • #2387694

          You are correct: TB 91 now uses ‘Preferences’ for what formerly was ‘Options’

          A Password is not added to the list unless/until a connection is successfully made. You were erroring out, so no entry.

          “But it is listed in the “Accounts” window/menu.”
          I’m sorry, I’m not following you. Is the ‘it’ here referring to a password, or to the fact that there is an account?
          I normally create an account while off-line, and thoroughly review and set the various options and settings. THEN I go on-line and send myself an email and read it in. This is when the passwords are solicited, and TB saves them.

          I see that you had to make a change in/at/via the webmail account and that you now are running successfully.

          Thanks to zat-so for the tidbit that AOL/Verizon also (along with Gmail) throws up ‘security’ blockers.

      • #2387604

        I should have noted that the screen shots were made in TB 78. I’ll have to pull in 91 and see what Mozilla has changed – again! – in the user interface.

        Three things –
        A – Do you recall if your Verizon account requires that you, within it, authorize it to permit an external (in this case, TB) POP (or IMAP) client to download emails? I ask, because I’ve tripped across the fact that Gmail does require this. (The default is Disable.) See the snip from Gmail at the end of this post.

        B – If you haven’t already done so, create a NEW, from-scratch, TB Profile; name it ‘Test’ perhaps. And define your mail account there. TB 91 is very new; it is possible that there is something in your Profile from the older TB that is dribbling sand into the gears of progress. If Test works, that will refine the path to the future.

        C – Can you please extract and post your present Server Settings, for both POP and SMTP? Delete/snip-out/overlay any proprietary data.

        POPOK

    • #2387484

      I am not familiar with Verison, but I am going to make a guess.
      I have ATT email handled by Yahoo. This has come up before.
      I have a feeling you are running up against the same type of thing.
      The password works when you log in through a browser online.
      But when you use Thunderbird you have to substitute the 16-character authentication passkey in place of the password.
      You need to contact your ISP about how to set up the 16-character passkey (be sure you write it down!!!!)

      See: https://www.askwoody.com/forums/topic/outlook-error-with-pop3-account/#post-2306011.

      And here: https://www.askwoody.com/forums/topic/thunderbird-will-not-get-or-send-mail/#post-2242190.

      And here https://www.askwoody.com/forums/topic/send-and-receive-error-message-synchronizing-folders/#post-2383793 .

      • #2387488

        I take it that when you say “contact your ISP” in your case, you mean Yahoo and in my case AOL?

         

        • #2387566

          Which ever email provider that is not working with Thunderbird.
          Read through the discussions I linked so you know what is required if that turns out to be your problem.
          The real password will be what you need to login to the email on the provider’s website.
          The 16-character passkey (once you create it) is what you will have to put in Thunderbird in place of the password.
          Confusing? YES

        • #2387585

          Thanks for the links, which I will go over carefully.

          You must understand that I have been using T-Bird for 10+ years with four or more accounts, and have never used a “16-character passkey”! Yet they all worked perfectly.

          Confused?  Yes!

        • #2387587

          I have been using T-Bird for an equivalent amount of time.
          Has nothing to do with T-Bird‘s requirements.
          Has everything to do with the email carrier and their security requirements.

          Just so happens that some email programs are considered non-secure (Outlook, T-Bird, others) by whatever standards OAuth uses.

          3 users thanked author for this post.
        • #2387594

          OK. That is understandable, if somewhat puzzling. Thank you.

          “whatever standards OAuth uses.” Am I to believe that OAuth changed their “standards” sometime in the past 15 days? Because that’s when T-Bird refused to permit me access to my verizon.net account.

    • #2387491

      Maybe this could be of help, probably not:

      (1) “Verizon” is now AOL, but AOL, who used to be part of Verizon — and after it was so bought, Verizon gave it the job of taking care of the Verizon emails — is now no longer part of Verizon, as Verizon sold it to some finance company. That who knows if it actually cares about the email business, or if it is one of those outfits that buy companies that are going concerns to sell them for parts.

      (2) AOL, regardless of the above and depending on how one’s email account has been set up, uses an incoming server called either “imap.aol.com” or “pop.verizon.net” (that now is a POP3 server, actually) and an outgoing server called “smtp.verizon.net”.

      (3) I have Thunderbird and another client, and both are working just fine at the moment. My server for sending emails is smtp.verizon.net and for receiving emails is pop.verizon.net.

      (4) If you are having a problem connecting *not through a browser, but face to face with Thunderbird on your desktop* to the outgoing server (smtp.verizon.net), which is what one actually does when trying to send emails, and you have not changed anything and are sure that your password has not been changed mysteriously, my suggestion would be to get in touch with AOL by logging in to your account with it at the AOL Web site. If your login fails, that means your password has been changed, or much more likely, that AOL has changed the rules as to which passwords are admissible (let’s say that now “!” is no longer admissible in a password, or whatever). In that case tell the AOL robot that you forgot your password, get  new one, as annoying as that may be. Login to AOL, to make sure the password is working, then do whatever there and logout. Finally, change your old password in your Thunderbird mail account to the new one and then try to see if your email is working again.

      If this does not work, or what PK recommends (*) and no one comes up with a really effective idea and you do not find a good answer elsewhere … In that situation I would grab a gun and shoot the computer, or else use an axe, maybe. But that’s just me.

      (*) Is that for the Windows version of Thunderbird? I have the Mac version and have not heard of, or seen a pass key. I would probably remember having to deal with a string of 16 characters not so long ago (I only recently installed and started using Thunderbird). Am I missing something? (I am inclined to think that this pass key is a “Yahoo/AT&T” thing.)

      Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur 11.6 & sometimes, Linux (Mint)

      MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
      Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
      macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV and Malwarebytes for Macs.

      • #2387586

        It’s not of help, but thanks anyway!  🙂

        I understand the climate change catastrophe involved in the waltz that Verizon / AOL are doing with email and telephone service. One result of all this is that, when I do visit the AOL email website, I can retrieve my emails but am otherwise treated like a poor relation. I do not “quality” for tech support, for example. They will not give me a 16 character special super password. I’ve only used “Windows” machines, starting with the original IBM-PC in 1962.

        I live in a rural area: no cable connections to internet, etc., and still use DSL, which Verizon used to provide —  until they abandoned the phone lines here (yes, I have a land line) and they were taken over by a co. named Frontier. A major problem with our real (not virtual or imaginary) phone lines is: woodpeckers! They destroy our phone service at least once every 2 years.

        Yes, I could happily use a gun or an axe (as I have on older machines I have abandoned), but this computer is only 4 months old and was rather pricey, as it was custom built for use in a music studio. I’m a bluegrass musician.  ( Bluegrasswest.com )

         

      • #2387588

        One more thing:

        Re. step 4 of your comment – I can pick up mail at aol email. I can change my password –  and have done so. I did use the new password in T-Bird, I still get the same error messages attempting to download or send emails!

        Where’s my six-gun?

        1 user thanked author for this post.
    • #2387642

      I believe I have experienced the problem you’re describing. The solution is to go to AOL and set up a password for Thunderbird (and any other external devices that connect to your Verizon email, i.e., your cellphone). Go to this link and scroll down to “Use an app password”:

      https://help.aol.com/articles/Create-and-manage-app-password

       

      2 users thanked author for this post.
      • #2387676

        Thanks, Zat_So, for the link. I’ve been struggling with this for a couple of weeks, so I am reluctant to say now the problem is fixed.

        However after 3-4 tests, it appears that T-Bird is now functioning with my verizon.net address properly!  I’ll report back after the weekend, but – so far, so good! 🙂

         

         

        • #2387679

          I’ll be definitely interested to learn how it goes, because this might happen to anyone and out of the blue, it seems. Good luck!

          Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur 11.6 & sometimes, Linux (Mint)

          MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
          Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
          macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV and Malwarebytes for Macs.

        • #2387777

          Sigh.

          Well, this morning the verizon.net account is again reporting errors when collecting mail. It did work for an hour yesterday.

          BTW, on “Account settings: server settings: security settings”, there are settings for type of password (normal, encrypted, etc.) and SSL, etc.  However, there is NO place to enter a password. In earlier times, I could go to the “Tools:Preferences” menu and click “show passwords.” The listing for my verizon account is gone now.

          Thanks, everyone, for your suggestions.

        • #2387782

          Sorry it’s crapped out on you again. I haven’t had any problem since I set up the AOL password. (I had to do the same thing for my mom, and hers is working fine as well.)

          I assume you entered the AOL password when prompted? Also, did you enter it for the incoming AND outgoing mail? I think I have separate passwords for the two servers, but used the same password for my mom’s account.

    • #2387830

      WSpfeldmann, Maybe you could look into the possibility of opening a Gmail account and setting up your AOL account to redirect any email sent there to the Gmail account. And if the redirect does not work, for example because you cannot even receive emails from AOL, then notify the world that your email is now the Gmail one; a royal pain, but better than having no email anymore. I am thinking “Gmail” because, unless I am mistaken, I believe it is available pretty much everywhere you also can get to Google with a browser. And Gmail requires only a normal account to be open, with no secret codes and funny handshakes necessary. And once you are done with this, if AOL is not cooperative enough, then say good bye to “Verizon”,”AOL” (now two false, or misleading IDs) once and for all.

      By the way, you wrote that you are a Blue Grass musician. That is a noble calling.

      And in California, no less. I live in Maryland and always though it was a from Appalachia to the Atlantic sort of thing. Live and learn.

      Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur 11.6 & sometimes, Linux (Mint)

      MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
      Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
      macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV and Malwarebytes for Macs.

      • #2387846

        If you decided to move to another email service and close the AOL account and your incoming server is the AOL IMAP one, first make sure to move your received emails in the inbox folder to the folders “in my computer” part of the email client, as those are kept on the HD or SSD of your computer. Otherwise, once you close the account and no longer have access to AOL’s IMAP server, all the mails in the inbox will disappear for ever as they are actually kept in that server.

        If your account is  connected to AOL’s POP server, there is no problem, because the inbox emails are all saved in your machine, not in AOL’s server).

        Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur 11.6 & sometimes, Linux (Mint)

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV and Malwarebytes for Macs.

    • #2388388

      AOL sent emails out to verizon.net account holders back in April stating that they were switching to OAuth2 password authentication in June.  From what I’ve seen, they gradually applied that change to email accounts over a 3-4 month period.

      Figured out the following steps from these discussion threads:
      https://support.mozilla.org/bm/questions/1272914
      https://support.mozilla.org/en-US/questions/1301423
      https://support.mozilla.org/en-US/questions/1309104
      https://support.mozilla.org/en-US/questions/1283746

      1) Upgrade Thunderbird email to the latest version.
      2) Tools -> Account Settings
      3) Click on “Server Settings” for each email address/account.
      3a) For “Server Name”, change it from “pop.verizon.net” to “pop.aol.com”. Port # should be 995.
      3b) For “User Name”, change is from “username” to “username@verizon.net”.
      3c) For “Connection Security”, make sure it’s set to “SSL/TLS”.
      3d) For “Authentication Method”, change it from “Normal Password” to “OAuth2”.
      4) Click on “Outgoing Server (SMTP)”.
      5) For each email address/account, click on the account name and press the “Edit…” button.
      5a) For “Server Name”, change it from “smtp.verizon.net” to “smtp.aol.com”. Port # should be 465.
      5b) For “Connection Security”, make sure it’s set to “SSL/TLS”.
      5c) For “Authentication Method”, change it from “Normal Password” to “OAuth2”.
      5d) For “User Name”, change it from “username” to “username@verizon.net”.
      6) If OAuth2 wasn’t an option for the Outgoing Server account:
      6a) Tools->Options. Click on the “General” tab.
      6b) Scroll down to the bottom, and click on the “Config Editor…” button.
      6c) Search for the word “authMethod”. (Not “auth_method”)
      6d) Right-click the preferred account, “mail.smtpserver.smtpN.authMethod”, where N is 1,2,or 3… depending on the account.
      6e) Select “Modify” from the pop-up menu, and change the value to 10. That will set the authentication to OAuth2.
      7) Tools->Options. Click on the “Privacy & Security” tab.
      7a) Make sure “Accept cookies from sites” is check marked.
      7b) Make sure “Accept third-party cookies” is set to “Always”.
      7c) Make sure “Keep until” is set to “they expire”.
      7d) Click the “Saved Passwords…” button.
      7e) For each email address/account being changed, select the saved login and click on the “Remove” button. There may be multiple entries for each account.
      8) Restart Thunderbird.
      9) When the OAuth browser window pops up, enter the regular account password when prompted. It may be necessary to enter a backup email address and phone number first.

      2 users thanked author for this post.
      • #2388402

        Nicely done.

      • #2388404

        WOW!!

        I will try this and report back.  Thank you.

         

      • #2388428

        I have followed your instructions, and it looks like the email system is again operational!

        Your explanation of the delay in AOL implementing the switchover from verizon.net certainly makes sense. I was unclear as to that April message from AOL. Now I know!

        Thank you so much for taking the time to post this!

        -Peter

         

      • #2389088

        I was having the exact same problem and am so glad I found your post!  Thank you ever so much!  It also gave me an insight into Thunderbird and the modification necessary to add “OAuth2” to the drop down.  Great helpful info and thanks again!

      • #2410833

        Just found your post as I started having the same problems mentioned in this thread. Thank you for posting your step-by-step solution. I did everything listed and got my emails to post but still can’t send any emails! Get the same error message about can’t authenticate password for smtp.aol.com and to check outgoing authentication method, which I changed to OAuth2 per your directions. My password is still the same and it works for everything else. Now what can I do to “send” ?

        • #2410852

          Maybe you could try setting the smtp server for sending emails from AOL’s to Verizon’s (still being used by AOL) that is what I have in the setup of my two email clients, one of them (its setup pictured below) is Thunderbird. Never had a problem with this server for as long as I have been with AOL for several years already, after Verizon moved the email business to AOL, when it bought it. It is a POP 3 type server, meaning that after some period you specify all emails kept there get deleted, but they are still saved in your computer in the corresponding “Sent” folder of the client.

          If you are going to do this, please first save, or else copy, all your sent emails to a folder in the “On your PC”, or words to that effect, section shown on the email client screen. Then back up the PC before proceeding.

          verizon.pop_.smtp_.server.setup_

           

           

          Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur 11.6 & sometimes, Linux (Mint)

          MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
          Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
          macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV and Malwarebytes for Macs.

        • #2410861

          So, I would leave the incoming aol and the outgoing verizon?

        • #2410891

          The other way around, Anonymous.

          Ex Windows user (Win. 98, XP, 7) since mid-2020. Now: running macOS Big Sur 11.6 & sometimes, Linux (Mint)

          MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
          Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
          macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV and Malwarebytes for Macs.

    • #2410978

      I want to thank everyone for their comments and suggestions. At the moment, my email setup, using mainly Thunderbird, Verizon/AOL, my website on Westhost (Bluegrasswest.com), plus a separate account on gmail via the native Win10 email client, is working. As an aging semi-retiree, I must do my own tech support but find myself a victim of CA (“Computer Alzheimer’s”) where I quickly bone up on the aspects of a particular problem in order to find a solution, then forget about it completely until a new problem crops up.

      I find the willingness of people here to help out, coupled with the longevity of the stated solutions on AskWoody (when I have to look up and find the same info 3 years later!) absolutely invaluable in keeping my system going and retaining some semblance of sanity.

      So once again, heartfelt thanks and a Happy New Year to all!

      -Peter Feldmann

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