News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • VirtualBox Install Issue

    Posted on JimT777 Comment on the AskWoody Lounge

    Home Forums AskWoody support Questions: Browsers and desktop software VirtualBox Install Issue

    Tagged: 

    This topic contains 19 replies, has 7 voices, and was last updated by  aaron451 13 hours, 46 minutes ago.

    • Author
      Posts
    • #1946005 Reply

      JimT777
      AskWoody Plus

      I’ve been having an issue with VirtualBox.  I tried to update to version 6, and it hiccuped and broke the app.  I tried to do a complete uninstall, following instructions from various sources, then a reinstall after downloading a fresh install file for version 6.0.10, but nothing seems to work.  It begins the install, then right away a message pops up saying the older install of version 6.0.10 cannot be removed, with a fatal error message.  I’ve attempted to remove every mention of VirtualBox from the system, including a registry search, but to no avail.  I’m hoping someone here may have run into this same problem and found a solution.  My OS in Windows 10 Pro version 1903.  Any ideas, anyone?

    • #1946382 Reply

      JimT777
      AskWoody Plus

      I should reword this to say I have removed every trace I could find of Virtualbox from the system.

    • #1946904 Reply

      GoneToPlaid
      AskWoody Plus

      Have you searched for any low level I/O drivers which were installed by VirtualBox and which were not removed when VirtualBox was uninstalled? For example, some brands of antivirus software leave behind low level I/O drivers even though the user thought that they had completely uninstalled the antivirus software.

      1 user thanked author for this post.
    • #1947556 Reply

      mledman
      AskWoody Plus

      Do you have a restore point prior to your update attempt?

      1 user thanked author for this post.
      • #1947604 Reply

        JimT777
        AskWoody Plus

        Do you have a restore point prior to your update attempt?

        Thanks for the suggestion.  Unfortunately, by the time I had thought about doing a system restore, there were no restore points remaining for a time prior to the start of the problem, so that option was no longer an option.

    • #1947609 Reply

      JimT777
      AskWoody Plus

      Have you searched for any low level I/O drivers which were installed by VirtualBox and which were not removed when VirtualBox was uninstalled? For example, some brands of antivirus software leave behind low level I/O drivers even though the user thought that they had completely uninstalled the antivirus software.

      Thanks – Yes, I did.  That was one of the suggestion sets I found during my search for a solution.  There were a couple of low-level drivers found and removed, but there is still something lingering somewhere that prevents my ability to reinstall Virtualbox, and it stubbornly evades my attempts to find and remove it.

    • #1947616 Reply

      JimT777
      AskWoody Plus

      For the moment, I am using Hypervisor to run my VMs.  But it does not have all the features that come with Virtualbox, so I am really hoping I can soon get it reinstalled.

    • #1947618 Reply

      JohnW
      AskWoody Plus

      Did you try re-installing VirtualBox with the installer for the version that you were originally running? If that works, then try running the uninstaller. Just thinking maybe something got corrupted in the original installation that could get sorted by overwriting it with a re-install.

    • #1947755 Reply

      JimT777
      AskWoody Plus

      Did you try re-installing VirtualBox with the installer for the version that you were originally running? If that works, then try running the uninstaller. Just thinking maybe something got corrupted in the original installation that could get sorted by overwriting it with a re-install.

      Yes, I tried that.  But since I started the install of version 6 and the system glitched during the install, I was unable to reinstall the earlier version with an error that the earlier version would not install on top of a newer version.  So I have a bit of a catch 22 here; since the system thinks version 6 is still there, I cannot revert to an earlier version.

    • #1947855 Reply

      Moonshine
      AskWoody Lounger

      Copy the blue text below:

      %userprofile%

      . . . . and then open a File Explorer window, left click in the address bar, then paste what you have copied, then press the Enter key.

      If you see a .VirtualBox folder – rename it to .VirtualBox.old then try the installation again.

    • #1948016 Reply

      JimT777
      AskWoody Plus

      Copy the blue text below:

      %userprofile%

      . . . . and then open a File Explorer window, left click in the address bar, then paste what you have copied, then press the Enter key.

      If you see a .VirtualBox folder – rename it to .VirtualBox.old then try the installation again.

      Thank you for the suggestion.  I tried it, and didn’t find a .Virtualbox folder, but did see a folder named VM Lites.  Looking in that folder, I found two Virtualbox related files, one named Virtualbox.xml, and a previous version of the .xml file.  I deleted them both, then tried to reinstall Virtualbox, with the same result as before.  No go.  But it did confirm to me that there are still some Virtualbox files hiding somewhere on the system.  I guess I will just have to keep digging and searching.

    • #1948212 Reply

      JohnW
      AskWoody Plus

      You might try searching for your question over at the official VirtualBox forum. It is possible that somebody else has already solved your issue.

      Otherwise ask your question there.

      Make sure to first read the sticky about posting, as the moderators there like to run a tight ship, but they are usually very helpful. https://forums.virtualbox.org/viewtopic.php?f=6&t=8208

      VirtualBox on Windows hosts:

      https://forums.virtualbox.org/viewforum.php?f=6&sid=15cff2cfc6855ab6649ea28ed70d5d8c

      1 user thanked author for this post.
    • #1948526 Reply

      JimT777
      AskWoody Plus

      You might try searching for your question over at the official VirtualBox forum. It is possible that somebody else has already solved your issue.

      Otherwise ask your question there.

      Make sure to first read the sticky about posting, as the moderators there like to run a tight ship, but they are usually very helpful. https://forums.virtualbox.org/viewtopic.php?f=6&t=8208

      VirtualBox on Windows hosts:

      https://forums.virtualbox.org/viewforum.php?f=6&sid=15cff2cfc6855ab6649ea28ed70d5d8c

      Thanks for the suggestion.  This was my very first step in attempting to fix the issue.  I tried all the possible solutions I could find there, but nothing worked in my case.  It has been a couple of months since I last checked there, so will take another look.

    • #1948647 Reply

      mledman
      AskWoody Plus

      If all else fails, there is the nuclear option.  Reinstall Windows.  If you go this route be sure you have backups of your data and VMs and license keys for paid software.  I would create an OS drive image (in case everything goes belly up)

      1 user thanked author for this post.
    • #1950091 Reply

      JimT777
      AskWoody Plus

      If all else fails, there is the nuclear option.  Reinstall Windows.  If you go this route be sure you have backups of your data and VMs and license keys for paid software.  I would create an OS drive image (in case everything goes belly up)

      Thanks once again.  Looks like at this point, that may be the only option I have left.  I was just hoping against hope that I could avoid the nuclear option.  No big rush on it though.  For now, Hypervisor is working okay.  Virtualbox just seems to be the most user-friendly VM interface I’ve seen…better than both VM Ware and Hyper-V.  I will apply that option after returning from a visit to the states next month.

    • #1950092 Reply

      JimT777
      AskWoody Plus

      Thanks again to all for your suggestions and advice.  I guess I will have to do the  nuclear option suggested by mledman if I want to get Virtualbox back into operation. 🙂

      • #1950211 Reply

        anonymous

        Since you are preparing to fully redress Windows 10, have you tried disabling the ransomware protection feature know if that is a possible cause for the as yet unexplained cause of your VirtualBox issue?

        1 user thanked author for this post.
    • #1950114 Reply

      mledman
      AskWoody Plus

      I also use (and like) VirtualBox.  Hope you enjoy your visit to the states!

      1 user thanked author for this post.
    • #1951812 Reply

      JimT777
      AskWoody Plus

      Since you are preparing to fully redress Windows 10, have you tried disabling the ransomware protection feature know if that is a possible cause for the as yet unexplained cause of your VirtualBox issue?

      Yes, that is one of the many things I’ve tried.

    • #1952711 Reply

      aaron451
      AskWoody Plus

      Check your available network adapters. VB installs a couple and doesn’t do a good job of removing them.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: VirtualBox Install Issue

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.

    Cancel