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  • W-Fi keeps dropping on Windows 10 PC

    Posted on iccohen1 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 W-Fi keeps dropping on Windows 10 PC

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      • #2308268 Reply
        iccohen1
        AskWoody Plus

        Hello All-

        Having issues with Wi-Fi dropping on my Windows 10 Home PC. It happend occasinally in the past, but now it’s happening frequently, especially after the monitor goess off (set to 2 hours).

        System details – HP Win 10 Home, 64-bit, OS Build 19041.572 (older machine, has only 4GB RAM). I have not updated to latest build due to keep losing connectivity.

        I have tried all of the following (not in the order shown), all to no avail:

        • Click Connect, but often get “Can’t Connect to this Network”. If I then turn off and turn back on Wi-Fi, I can then connect.
        • Look to update driver (none available)
        • Uninstall & reinstall data adapter
        • Forget and “Remember” the connection
        • Turned off Wi-Fi Power Saver
        • Ran Network Troubleshooter countless times, and it keeps telling me “problem with wireless adapter or access point”. That’s when I googled all the potential fixes, obviously to no avail. Here’s what the troubleshooting log says:
        • Network adapter Wi-Fi driver information:
          • Description . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter   Manufacturer  . . . . . . . . . : Realtek Semiconductor Corp.
          • Provider  . . . . . . . . . . . : Microsoft
          • Version   . . . . . . . . . . . : 2023.70.109.2018
          • Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netrtwlane01.inf
          • Inf File Date . . . . . . . . . : Saturday, December 7, 2019  9:07:47 AM
          • Section Name  . . . . . . . . . : HP8723be_pwr_limit.ndi
          • Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_b723&subsys_81c1103c
          • Instance Status Flags . . . . . : 0x180200a
          • Device Manager Status Code  . . : 0
          • IfType  . . . . . . . . . . . . : 71
          • Physical Media Type . . . . . . : 9
        • Made sure it’s a Private Network
        • Ran the various Command Line directions, i.e. ipconfig /release, ipconfig /renew, netsh winsock reset, netsh int ip reset, ipconfig /flushdns, ipconfig /registerdns all to no avail

        I am totally at a loss here. Is there something obvious that I’m missing?

        Cheers,
        Steve C

      • #2308302 Reply
        Microfix
        AskWoody MVP

        I would suggest trying a Realtek device driver opposed to the MSFT one.
        Your version in use is: 2023.70.109.2018
        The version available over on realtek.cz is showing: 2023.79.0619.2018 WHQL
        (site is clean-checked by myself, as I sometimes get drivers from there, run a scan on the downloaded file with your AV)
        Backup first then, I’d unpack the downloaded file and install it via the device manager (looking for the .inf file)

        No problem can be solved from the same level of consciousness that created IT - AE
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