• W10 1709 Corrupt User Profile KB4023057


    Trying to determine if Corrupt User Profiles are caused by KB4023057.

    Windows 10 1709 laptops small group of 200. Installs of KB4023057 occurred start around 8/6/2018. Installs of KB4023057 have been haphazard. Laptops have between 5 and 8 installs of KB4023057 with the most recent being 11/9.

    Corrupt User profile issue started on 9/11. 7 different laptops have reported the problem. The others do not have a Corrupt Profile. Creating a new profile clears the issue. One laptop that a new User Profile was created has a re-occurrence of the corrupt profile on 11/6 with the most recent install of KB4023057 being 11/5. 2 of the 7 laptops with Corrupt Profiles had the issue clear.

    The corrupt profile results in the following office error, “The operating system is is not presently configured to run this application.”

    Faulting Module: mso20Win32Client.dll

    The September and October cumulatives have been applied to all these laptops. All laptops are exactly the same model and chipset and created from the same image.

    Has anyone else been having this problem or similar?


    Viewing 2 reply threads
    • #239586

      The first thing that comes to mind is 9.11 was Sept. Patch Tuesday. So the question is, what other Windows Updates were installed at the same time?

      There have been many iterations of KB4023057, Was the installation of that patch coincidental with the profile problem in each case?

      If the computer is low on diskspace, the update will compress files in the User profile to gain space.

      The MS pages about KB4023057 say:

      Notes about this update

      • This update may request your device to stay awake longer to enable installation of updates.

        Note The installation will respect any user-configured sleep configurations and also your “active hours” when you use your device the most.

      • This update may try to reset network settings if problems are detected, and it will clean up registry keys that may be preventing updates from being installed successfully.

      • This update may repair disabled or corrupted Windows operating system components that determine the applicability of updates to your version of Windows 10.

      • This update may compress files in your user profile directory to help free up enough disk space to install important updates.

      • This update may reset the Windows Update database to repair the problems that could prevent updates from installing successfully. Therefore, you may see that your Windows Update history was cleared.

    • #239721

      If you already allow all other updates, have no other issues, and there is plenty of space on every drive, perhaps you disallow this one patch to know for certain that it is the cause.

    • #240085

      Well, yes, I count at least 6 different iterations of KB4023057 for 1709 alone, and more for others… and what’s interesting is that I’m also seeing those problems with Windows Update that it’s supposed to fix, so …

      Oldest instances of that KB are from May, newest from this week, covering Windows 10 versions 1511 to 1803.

      So. @Myrddin2 had 7 laptops with this problem, out of 200 … which is 3.5% … really who expected these to either work for everyone or fail for everyone? Going to be a bother to chase really.

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