• W10 Laptop – Screen

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    #2483841

    I have a Dell W10 laptop.  I have the setting set to turn the screen off after 15 minutes when the machine is plugged into house power.

    The screen is not turning off!

    What?

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    • #2483857

      Mine does.
      Do you have a 3rd party app/setting like ‘wake-on-lan’.. that keeps your display/pc on ?

    • #2483871

      Are you using a mouse which is left on and attached or connected?

      Windows 11 Pro version 22H2 build 22621.898 + Microsoft 365/Edge

      1 user thanked author for this post.
    • #2483890

      Just had this yesterday on a desktop. As b pointed out, it turned out to be the mouse. Replaced and blanks out fine now. If you don’t have a usb mouse maybe try updating touchpad drivers.

      Never Say Never

    • #2483918

      Been using a Radio Shack wireless USB mouse.  Pulled the ‘receiver’ out of the USB port.  Still not turning off.  Am rebooting with the mouse receiver out of the machine and will see what happens.

      1 user thanked author for this post.
      b
    • #2484049

      Been using a Radio Shack wireless USB mouse.  Pulled the ‘receiver’ out of the USB port.  Still not turning off.  Am rebooting with the mouse receiver out of the machine and will see what happens.

      I am using Logitech BT mouse. Display turns off.

    • #2484242

      Hope this can help you to fix this: In a elevated (Administrator) command prompt window or PowerShell session, using try this command ‘powercfg /requests’ to probably know if there are requests to keep the screen from turning off.

      There are quite a few more options that the powercfg program has to help you track down an issue.

      Also, at least one time long ago just changing the display setting timer setting to something else and restoring to your preferred time out caused Windows to remember the preference.

      • #2484252

        Oops, left this part other information out: To see the other options for the powercfg command you can type powercfg /? (powercfg forward slash questionmark).

    • #2484471

      Oops, left this part other information out: To see the other options for the powercfg command you can type powercfg /? (powercfg forward slash questionmark).

      Tried your suggestions – No Joy.  Attached is what I got using PowerShell as Administrator

       

      • #2484477

        The command is incorrect.
        There should be a space between powercfg and the “/”

        1 user thanked author for this post.
    • #2484670

      Well – I got the powercfg to work – that being said, What am I looking for?

      • #2484673

        Did you use the ‘requests’ parameter, and does it report anything that may be keeping your monitor powered on after ‘DISPLAY:’?

    • #2484727

      Did you use the ‘requests’ parameter, and does it report anything that may be keeping your monitor powered on after ‘DISPLAY:’?

      Everything that /requests displays is ‘NONE’  including Display

      • #2484776

        The /waketimers parameter can show if there is a timer that keeps the system from sleeping.

        You can try changing the monitor timeout from the command line.

        A bit of a stretch, but have you looked in task scheduler to notice if there any curious entries from Microsoft or third party software that might keep your computer awake?

    • #2485027

      After playing with the powercfg options a bit – all of them seem to indicate that ‘nothing is wrong’.

      What I am now seeing at the top of the screen about 3/8 distance from the left side is a representation of my ‘arrow cursor’ that is visible as a constant image and cannot be moved or changed by the cursor that the mouse controls.  The mouse controlled cursor tends to ‘blink’ and is hard to control accurately.

    • #2485101

      The ‘permanent pointer cursor’  appears in the box just to the right of the Shortcuts.

    • #2485112

      Did it exhibit this issue prior to installing the wireless mouse? If not, uninstall any software and drivers associated with the wireless receiver and mouse. If it did, make sure you have updated drivers for touchpad.

      You can also remove or disable the touchpad and see if it blanks out. Use your keyboard to navigate. or worse case reinstall the wireless mouse.

      Never Say Never

    • #2485114

      Wireless mouse has been used with this machine since it was bought in 2018.  The condition that I am seeing has only started within the past week or so.  All devices that are being used with the machine were attached and working as intended for the past year or more.

      • #2485115

        No offense intended. I just know that I had a mouse cause the exact issue recently and it was one that worked fine for years. Was still working fine but only issue was the machine quit blanking the monitor. Removed it and the driver and monitor shut off after 15min. Changed the mouse and no more issues. Think it started going bad a month or so before because the screen would be on sporadically when it shouldn’t have been, but I assumed me walking through the house closing doors and stuff caused it. Then it got worse and monitor wouldn’t go off at all.

        Never Say Never

        1 user thanked author for this post.
    • #2485304

      No offense intended. I just know that I had a mouse cause the exact issue recently and it was one that worked fine for years. Was still working fine but only issue was the machine quit blanking the monitor. Removed it and the driver and monitor shut off after 15min. Changed the mouse and no more issues. Think it started going bad a month or so before because the screen would be on sporadically when it shouldn’t have been, but I assumed me walking through the house closing doors and stuff caused it. Then it got worse and monitor wouldn’t go off at all.

      Winner!  Winner!  Chicken Dinner!

      Removed the Radio Shack mouse.  Rebooted and installed a NEW Logitech wireless mouse.  All is good and the screen now times out.

      1 user thanked author for this post.
      • #2485312

        Don’t laugh but you jinxed me! Rebuilding a client’s machine the last couple days and everything has been working as expected. This morning I walk in and the monitor is on. WTH? Waited a bit and still on so start troubleshooting and a couple reboots later no luck. Unplugged the mouse that’s probably about 2-years old and monitor went off at 15 min. Plugged in another mouse and is working fine all day 🙂

        Never Say Never

    • #2485815

      I also spoke too soon.

      When I changed the power plan for the power not to turn off when plugged in and the screen to turn off at a specified time (10 minutes) – upon rebooting with the USB antenna for the mouse removed the system reboots and there is no sign of the ‘false cursor’.  However, the touch pad does not present the real cursor.  Plug in the USB antenna for the wireless mouse and the real cursor becomes visible and able to be moved by the mouse.  The touchpad does not manipulate the cursor.

    • #2487191

      When rebooting the system – the screen has two circular blobs in the bottom center of the screen.  Without making any moves with the wireless mouse the screen displays the wallpaper properly.  Once I make a movement with the wireless mouse, the pointer image appears in one of the circular blobs.  The image will mimic what ever image is generated by the cursor activity.  If not being moved, the cursor is not displayed on screen.  When the cursor is visible it is blinking at a rapid rate.

      The touchpad on the laptop will not move the cursor, only the wireless mouse.  In set up the touchpad is configured to operate when a mouse is active.  I can hear the element of the touchpad ‘clicking’ when I press on the various parts of it.

      I have looked through the ‘start menu’ and have not seen anything obvious (to me) that should be creating the circular blobs upon starting the system.

      • #2487204

        Wow tough one. Video drivers? I’m sure you’ve tried sfc and dism. What about a repair install if all your drivers are updated? I get something weird like that remoting into some machines I maintain but clients don’t report any issues. Usually a right-click and refresh fixes it.

        Never Say Never

    • #2487299

      In set up the touchpad is configured to operate when a mouse is active. I can hear the element of the touchpad ‘clicking’ when I press on the various parts of it.

      I’ve had something similar happen on my work laptop and the extra “blob” was the touchpad pointer.

      Try setting the touchpad to only operate if there’s no mouse and, with the mouse plugged in, see if the extra “blob” disappears?

      If so, then the touchpad and mouse drivers are interfering with each other and you’ll need to either update them to newer versions or roll them back to previous versions where you know you didn’t have this problem and see if that fixes things.

    • #2487457

      In set up the touchpad is configured to operate when a mouse is active. I can hear the element of the touchpad ‘clicking’ when I press on the various parts of it.

      I’ve had something similar happen on my work laptop and the extra “blob” was the touchpad pointer.

      Try setting the touchpad to only operate if there’s no mouse and, with the mouse plugged in, see if the extra “blob” disappears?

      If so, then the touchpad and mouse drivers are interfering with each other and you’ll need to either update them to newer versions or roll them back to previous versions where you know you didn’t have this problem and see if that fixes things.

      Disabled the touchpad – rebooted

      and now I have 4 blobs ??????

    • #2487702

      Another thing –

      I have called up some Google pages with buttons to activate actions.  For whatever the reason when I position the cursor over those buttons – nothing activates.  Right Click, Left Click – NOTHING.

      Other, non-Google, pages seem to work properly.

       

    • #2499561

      Updated the software to 2H22 and the screen still doesn’t turn off on the timing specified for it to turn off but the touchpad now works again.

      Noticed that despite having up graded from 2H21, the date of the update is still showing the date from the 2021 updating.

    • #2499627

      the date of the update is still showing the date from the 2021 updating.

      Since Windows 10 2004 all versions are the same and get the same updates.

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