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  • We’re sorry but word has run into an error that is preventing it from working co

    Posted on dmt_3904 Comment on the AskWoody Lounge

    Home Forums AskWoody support Microsoft Office by version Office 365 and Click-to-Run We’re sorry but word has run into an error that is preventing it from working co

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      • #1986327 Reply
        dmt_3904
        AskWoody Plus

        I keep getting this error “We’re sorry (Really????) but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like to repair now?”  I have O365 subscription.  I keep it updated.  I have done quick repair, online repair (which de-installed & re-installed O365 – got an error on that! and I had to get download of new version to install.)   Searched online and have found a few things – but nothing that would work for me.  This seems to be most recent – https://support.office.com/en-us/article/error-when-opening-microsoft-office-apps-b84b6a63-4b8c-46ec-ae9a-ad91d6160d72

        I am not running MS anitvirus.  ESET & MBAM premium.  I am going to switch to Defender when ESET expires in December.

        This error is popping up frequently!  Has anyone seen it, repaired it, know what to do?    thanks.

      • #1986397 Reply
        b
        AskWoody Plus

        Have you tried Office Safe Mode to start Word without add-ins?

        Open Office apps in safe mode on a Windows PC

        Windows 10 Pro Version 2004: Group ASAP (chump/pioneer)

        • #1986519 Reply
          dmt_3904
          AskWoody Plus

          No but I can open and use the app.  Just that this error keeps popping up intermittently and repair did not work.   How would safe mode help me to identify if an add-in is causing an issue?  Sorry not familiar with this. thanks.

      • #2017260 Reply
        anonymous
        Guest

        safe mode did not resolve the issue

      • #2039810 Reply
        Charles Kenyon
        AskWoody Lounger

        If an Add-In is not responsible, a repair will usually fix this. Try the Quick repair first (5-10 min). If that does not do it, try the longer online repair (time depends mostly on connection speed). Don’t do either if you have time-sensitive work to get out because you won’t be able to use any Office application while it is running.

        Repair an Office application – Office Support

        • #2039881 Reply
          mn–
          AskWoody Lounger

          try the longer online repair (time depends mostly on connection speed).

          … and what this does, greatly resembles removing all Office components and reinstalling them fresh from the network.

          I’ve even seen the reinstall part of the repair fail due to network issues, leaving you with Office applications not installed. (That location had really bad connectivity.)

      • #2039998 Reply
        Vincenzo
        AskWoody Lounger

        Have you tried disabling ESET and MBAM?

        • #2040685 Reply
          dmt_3904
          AskWoody Plus

          ESET  yes.  My subscription ran out and I’m using defender and MBAM, which I did not disable.   It still happens intermittently.

          • This reply was modified 2 months, 3 weeks ago by dmt_3904.
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    Reply To: We’re sorry but word has run into an error that is preventing it from working co

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