• What is the problem at the Social Security website?

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    • This topic has 10 replies, 7 voices, and was last updated 4 months ago by Laurie.

    What is the problem at the Social Security website?

    I’m wondering if anybody knows anything about the Social Security website at:

    My wife and I both created accounts years ago, and until a few months ago, the logon procedure worked correctly. But now the logon procedure works only occasionally. When it works, the website seems to work correctly and all information is correct . At all other times, both my wife and I receive this message:

    Social Security Online Message: Program Error
    We’re sorry but this program has terminated unexpectedly.
    We apologize for the inconvenience and suggest that you try again later.

    I have tried using both Chrome and MS Edge on both of our Windows 10 PC’s with the same results. I am quite sure that all the passwords and usernames are correct. I haven’t found any explanation for this problem. If it is a system problem, I would expect lots of online comments, but I haven’t found any. Social Security itself does not respond to questions about the situation.

    So, do other persons with Social Security accounts have this problem? And/or does anybody have any information about this problem?

    Thanks for any comments.

    2 users thanked author for this post.
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    • #2554453


      Try using this URL: https://secure.ssa.gov/RIL/SiView.action

      It will take you directly to the Login Page, I have it stored in my RoboForm and it works.

      May the Forces of good computing be with you!


      PowerShell & VBA Rule!
      Computer Specs

      7 users thanked author for this post.
    • #2554467

      I too have been getting that error message Roger mentioned every time I login at the same URL Roger identified for nearly a year, now. I use the Chrome browser exclusively. I have found that the FIRST login attempt always fails; but when I immediately retry a second login attempt, it is always successful despite being only about 90 seconds later. I’ve just been dealing with it as is, assuming it was some kind of security measure. Thank you RG for the different URL address; I’ll try that next time for sure and replace my old bookmark with your new URL if it works better. Thanks.


    • #2554605

      The easiest way to login to SSA if the link you have saved isn’t working for you is to go to SSA.gov and the click on the “Sign in” link at the top of the page.

      That will direct you to the current login page that RG linked to above.

      Windows 10 Pro 22H2

      1 user thanked author for this post.
    • #2554651

      There is a problem with cookies. Roger’s posted link works with the following Block –

      In Firefox (and Windows 7):
      Tools > Settings > Privacy & Security > Cookies and Site Data > Manage Exceptions
      Create a Block for [ https://secure.ssa.gov ], or just [ https://ssa.gov ].
      Either works, but I suggest the one with ‘secure’. OK out of any warning message.
      I have no evidence that Cache is involved as this Block is sufficient.

      In older Firefox, in ” > Manage Data” there are 8 cookies indicated for ‘secure’.

      I haven’t tested this/these with Chrome, or in later Windows.

    • #2554889

      I used these mentioned Login sites forever but made the mistake of signing up for Login.gov, thinking it was an easier Path to SS and Medicare logins. It SAYS you can STILL login to — https://www.ssa.gov/myaccount/ — BUT it No Longer recognizes me. So I go TO THAT same site BUT Clk — Sign in with Login.gov — and it works.

      Be prepared for anything …..

      W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / HP Envy Desk-Ethernet - SSD-HDD/ i5(8th Gen) 12GB / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU=0

    • #2562936

      Yes, I have tried for weeks to get into the SSA and it says the same thing. No idea.

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