What is the problem at the Social Security website?

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What is the problem at the Social Security website?

I’m wondering if anybody knows anything about the Social Security website at:
https://secure.ssa.gov/mySSA/start

My wife and I both created accounts years ago, and until a few months ago, the logon procedure worked correctly. But now the logon procedure works only occasionally. When it works, the website seems to work correctly and all information is correct . At all other times, both my wife and I receive this message:

https://www.ssa.gov/admin/error500.htm
Social Security Online Message: Program Error
We’re sorry but this program has terminated unexpectedly.
We apologize for the inconvenience and suggest that you try again later.

I have tried using both Chrome and MS Edge on both of our Windows 10 PC’s with the same results. I am quite sure that all the passwords and usernames are correct. I haven’t found any explanation for this problem. If it is a system problem, I would expect lots of online comments, but I haven’t found any. Social Security itself does not respond to questions about the situation.

So, do other persons with Social Security accounts have this problem? And/or does anybody have any information about this problem?

Thanks for any comments.

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CADesertRat, geekdom

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Roger,

Try using this URL: https://secure.ssa.gov/RIL/SiView.action

It will take you directly to the Login Page, I have it stored in my RoboForm and it works.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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snissen, cesmart4122, CADesertRat, geekdom, Just another Forum Poster, Roger, SueW

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Many thanks, RetiredGeek, for the webpage that you mentioned.  I used it for both me and my wife and everything worked just fine.  When I went back and used the webpage that I have used in the past ( https://secure.ssa.gov/mySSA/start ) the login failed again in the same way.  Do you have any idea why my login page (which I have used for years) does not reliably work any more?

 

 

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Roger,

Read this: https://blog.ssa.gov/social-security-launches-redesigned-website-at-ssa-gov/

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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cesmart4122

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Yup, been using that specific link for quite a while and it always works.

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That has always been my chrome bookmark for SSA and have never had a problem, thanks for posting RG so that others will have success 🙂

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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I too have been getting that error message Roger mentioned every time I login at the same URL Roger identified for nearly a year, now. I use the Chrome browser exclusively. I have found that the FIRST login attempt always fails; but when I immediately retry a second login attempt, it is always successful despite being only about 90 seconds later. I’ve just been dealing with it as is, assuming it was some kind of security measure. Thank you RG for the different URL address; I’ll try that next time for sure and replace my old bookmark with your new URL if it works better. Thanks.

 

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The easiest way to login to SSA if the link you have saved isn’t working for you is to go to SSA.gov and the click on the “Sign in” link at the top of the page.

That will direct you to the current login page that RG linked to above.

Windows 10 Pro 22H2

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CADesertRat

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There is a problem with cookies. Roger’s posted link works with the following Block –

In Firefox (and Windows 7):
Tools > Settings > Privacy & Security > Cookies and Site Data > Manage Exceptions
Create a Block for [ https://secure.ssa.gov ], or just [ https://ssa.gov ].
Either works, but I suggest the one with ‘secure’. OK out of any warning message.
I have no evidence that Cache is involved as this Block is sufficient.

In older Firefox, in ” > Manage Data” there are 8 cookies indicated for ‘secure’.

I haven’t tested this/these with Chrome, or in later Windows.

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I used these mentioned Login sites forever but made the mistake of signing up for Login.gov, thinking it was an easier Path to SS and Medicare logins. It SAYS you can STILL login to — https://www.ssa.gov/myaccount/ — BUT it No Longer recognizes me. So I go TO THAT same site BUT Clk — Sign in with Login.gov — and it works.

Be prepared for anything …..

W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / HP Envy Desk-Ethernet - SSD-HDD/ i5(8th Gen) 12GB / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU=0

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Yes, I have tried for weeks to get into the SSA and it says the same thing. No idea.

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