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  • Win 10 Home version 20H2 Mapped Shortcuts fail

    Home Forums AskWoody support Connected home / Internet of things Win 10 Home version 20H2 Mapped Shortcuts fail

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      • #2309931
        WShlewton
        AskWoody Plus

        Win 10 Home version 20H2 Mapped Shortcuts fail.

        I have a Windows 10 Home version 20H2 laptop connected by WiFi. It has a maximum strength signal when connected. It always can access the Internet. However, if I do not open a mapped shortcut to it immediately after if boots up, I can no longer access it on my network yet it still accesses the Internet so it has not lost WiFi connection.

        This problem, I am certain, started when I updated this computer with Microsoft’s September updates. At that time, it was using Windows 10 Home version 1909. I then updated all my computers to Windows 10 version 2004. When I TRIED to get help from Microsoft they insisted I update this laptop to version 20H2 to correct this problem. So, I did and the problem followed it to this version also. Microsoft has scheduled 2 callbacks to me but never followed through on any of them. So, I am seeking help elsewhere. Just so no one gets upset, I may make this same post at other sites as well as here.

        I am going to attach 3 attachments to better illustrate what I am seeing and experimenting with.

        Attachments:

        Mapped ComputerName is a shortcut using the computers name to access it. It fails now but until a few weeks ago it always worked.

        Mapped IP is a shortcut using the laptop’s IP address it always works.

        I did a ping to see if that could reach the laptop when the MappedComputerName fails and it was fine. You will see that in the attachment named ping.

        Any thoughts on what is wrong and how to fix it?

        Thanks.

        • This topic was modified 4 months ago by WShlewton.
        Attachments:
      • #2309969
        WShlewton
        AskWoody Plus

        Mapped-IP-1
        This attachment should have been in original post but the site is acting funny.

        Attachments:
      • #2309972
        WShlewton
        AskWoody Plus

        My posts are not being posted as written. I mentioned that since originally trying to post this thread I did a ping using the computer’s name and here is the message I got,  “ping request could not find host owner-pc.”

        Wish this was all in the original post as I had typed and intended.

        • #2309973
          Microfix
          AskWoody MVP

          it is as you typed it…this is the original post that was caught by the anti-spam due to your quick edits as already explained here

      • #2309990
        WShlewton
        AskWoody Plus

        it is as you typed it…this is the original post that was caught by the anti-spam due to your quick edits as already explained here

        Thanks but I was referring to what I thought was my second attempt to post this topic. I had added a little, thus not seeing what I thought should be showing in my post.  Thanks again.

        • #2309998
          geekdom
          AskWoody Plus

          Cheap advice from the peanut gallery:
          If you have a long or complicated post, build and save it in a text editor or a word processor first. Then copy your finished product here. If things go missing or glitch, you can always return to your source.

          On Hiatus {with backup and coffee}
          offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender TRV=1909 WuMgr
          offline▸ Win10Pro 20H2.19042.685 x86 Atom N270 RAM2GB HDD WindowsDefender WuMgr GuineaPigVariant
          online▸ Win10Pro 20H2.19042.804 x64 i5-9400 RAM16GB HDD Firefox86.0 WindowsDefender TRV=20H2 WuMgr
          1 user thanked author for this post.
      • #2309999
        WShlewton
        AskWoody Plus

        Cheap advice from the peanut gallery:
        If you have a long or complicated post, build and save it in a text editor or a word processor first. Then copy your finished product here. If things go missing or glitch, you can always return to your source.

        Exactly what I do but that does not allow me to add attachments. Also I did have an additional comment to post. But thanks for your suggestion.

      • #2310024
        Microfix
        AskWoody MVP

        An anonymous report has been submitted (thank you) that you have also asked this question elsewhere.
        As per Forum Rules, please disclose where you have posted by providing links!

        If you’ve already posted a similar question on a different site, please link to it so we can avoid reinventing the wheel.

        https://www.eileenslounge.com/viewtopic.php?p=277124

      • #2310034
        WShlewton
        AskWoody Plus
        • #2310072
          joep517
          AskWoody MVP

          Posting links to other forums helps those trying to help you. They get a chance to see what has been suggested and tried so far. That should mean less duplication of effort.

          --Joe

          1 user thanked author for this post.
      • #2310132
        WShlewton
        AskWoody Plus

        Posting links to other forums helps those trying to help you. They get a chance to see what has been suggested and tried so far. That should mean less duplication of effort.

        I hope I did it correctly but I do have to point out again, I know there are some sites that not only frown on me posting a link they outright delete the post and it is possible to be banned for doing it. I am not going to name the site because I finally got back in it, I think because I have a different IP address with my new wireless router. However, I was banned for life posting links to articles that I had already searched for and found. I was trying to not get duplicate ideas, much as you’re suggestion in your post is about. In any case I hope you can better understand my hesitancy in posting links. You may know the old saying, “Once burned, twice shy.” That’s me.

      • #2310140
        joep517
        AskWoody MVP

        See if this article helps – Unable to map Network drive in Windows 10

        --Joe

        1 user thanked author for this post.
      • #2310141
        WShlewton
        AskWoody Plus

        See if this article helps – Unable to map Network drive in Windows 10

        Thanks Joe but I’m not certain that applies to my case. I can map to that computer and open any folder using WiFi if I connect to it immediately after it boots up using a mapped shortcut to it to open it. If I then shrink that incident of Windows File Explorer to the taskbar, keeping it active, I can usually access all day. If I close that incident of Windows File Explorer I either have to reboot the computer or connect it by an Ethernet cable.

      • #2310260
        Paul T
        AskWoody MVP

        Windows doesn’t suddenly forget how to network because you have closed an Explorer window. I suspect you are doing /not doing something to allow you to reconnect.
        This is shown by your comment

        Mapped IP is a shortcut using the laptop’s IP address it always works.

        Find the correct name of the remote PC and create a shortcut on your Desktop that points to it.

        To find the name of the PC, open a Command Prompt on the machine and type: ipconfig /all
        At the top you will see a “Host Name”. This is the name you use in the shortcut.

        cheers, Paul

      • #2310295
        WShlewton
        AskWoody Plus

        Windows doesn’t suddenly forget how to network because you have closed an Explorer window. I suspect you are doing /not doing something to allow you to reconnect.
        This is shown by your comment

        Mapped IP is a shortcut using the laptop’s IP address it always works.

        Find the correct name of the remote PC and create a shortcut on your Desktop that points to it.

        To find the name of the PC, open a Command Prompt on the machine and type: ipconfig /all
        At the top you will see a “Host Name”. This is the name you use in the shortcut.

        cheers, Paul

        Exactly what I have done. I know the name of the computer but, as I mentioned, it fails many times on WiFi. The computer’s name is owner-pc and the shortcut that fails is as simple as \\owner-pc. It used to work fine and never failed. For some reason that is no longer the case.

        I just found out today that the computers has 2 different IP addresses depending on WiFi or Ethernet connection. I just made a rather lengthy post on that in Eileens. If you follow the link above you can see what I posted. But from my limited knowledge of what was asked for me using the “ping” command I believe every ping I made failed and yet I can still access that computer, especially when connected using an Ethernet cable.

        Thanks for your reply.

      • #2310464
        Paul T
        AskWoody MVP

        Connect either ethernet or wifi, not both. That should fix the problem.

        cheers, Paul

        1 user thanked author for this post.
      • #2310530
        WShlewton
        AskWoody Plus

        Connect either ethernet or wifi, not both. That should fix the problem.

        cheers, Paul

        Thanks for the suggestion but I have been doing that all along. I never have them both connected at the same time. Wouldn’t even know how to do that. Once I connect the Ethernet cable the WiFi connection is not longer active.

        Just a brief description of what I tested, and again, hope it isn’t breaking any rules because it is posted at Eileen’s. On my main computer the one I am using to connect to the problem computer, when the problem computer is on WiFi, if I quickly open a Windows File explorer incident and can connect to the problem computer, I can successfully ping it by both its name and its IP address. The same is true when it is connected by an Ethernet cable.  However, if I close that open Windows File Explorer and wait for a few minutes or wait for a few minutes after the problem computer boots up, I can not longer attach to it using Windows File Explorer. If I then try pinging it the ping to the computer name fails but the ping to the IP address is successful. I am going to try to attachment to show what I am talking about but my attempts at that process has not been successful in the past. But here goes. And I know the problem computer has different IP addresses when on WiFi and Ethernet cable. I am going to try to load these files as I described them here.

        Wireless-and-Connected

        The above is on WiFi when File Explorer can see it.

        Wired-From-2020

        The above is connected by an Ethernet cable

        Wireless-But-Not-Connected

        The above is on WiFi but Windows File explorer cannot find it

         

        • This reply was modified 3 months, 4 weeks ago by WShlewton.
        • This reply was modified 3 months, 4 weeks ago by WShlewton.
        • This reply was modified 3 months, 4 weeks ago by WShlewton.
        Attachments:
      • #2310541
        Paul T
        AskWoody MVP

        The difference is IPV6. Windows requires that to network peers.

        Either leave it as ethernet of sort out V6 on wifi.

        cheers, Paul

      • #2310546
        WShlewton
        AskWoody Plus

        The difference is IPV6. Windows requires that to network peers.

        Either leave it as ethernet of sort out V6 on wifi.

        cheers, Paul

        Thanks but I just don’t know enough about this to know how to do what you just told me to do. Is it possible for you to either tell me or direct me to somewhere to get instructions on how to do what you said.

      • #2310593
        Paul T
        AskWoody MVP

        Leave it connected to ethernet and disable wifi if you can.

        If you really want to use wifi, let us know and we will advise.

        cheers, Paul

      • #2310672
        WShlewton
        AskWoody Plus

        Leave it connected to ethernet and disable wifi if you can.

        If you really want to use wifi, let us know and we will advise.

        cheers, Paul

        I need to use WiFi. There is no Ethernet cable available where I need this computer located. The only reason I can connect it to Ethernet right now is, until I can get this fixed to work as it always used to, I have moved it to my computer room so I can use an Ethernet cable. But I do want to move it back where it belongs.  So please do advise.

         

        Thank you.

      • #2310867
        Paul T
        AskWoody MVP

        I was wrong, IPV6 does seem to be on, I didn’t read the screenshot properly.

        From your screenshot the DNS does not have an entry for “owner-pc” when the wifi is not working.

        We need more information to sort this.
        On both machines please type: ipconfig /all
        Post the responses.
        We are looking for the DNS setting on both machines.

        cheers, Paul

      • #2310937
        WShlewton
        AskWoody Plus

        I was wrong, IPV6 does seem to be on, I didn’t read the screenshot properly.

        From your screenshot the DNS does not have an entry for “owner-pc” when the wifi is not working.

        We need more information to sort this.
        On both machines please type: ipconfig /all
        Post the responses.
        We are looking for the DNS setting on both machines.

        cheers, Paul

        I will do this immediately and make another post. However, 2 things have happened since I posted above. First I was told that IPv6 was not needed by my WiFi tech support so I turned it off on my main computer and on owner-pc.

        Next in Eileen’s I was asked what equipment I had. After telling him what my ISP’s modem is, he posted this. “I have just read the user manual for the Aaris TM1602 and it looks like it does not provide a DNS service. That is very unusual.

        I can’t see any way you can resolve this issue, as owner-pc has a different IP address when it is on WiFi and when it is on Ethernet, and there is nothing on your network that can do the name to IP address translation for you.”

        Now I’ll run that ipconfig /all and come back and post it.

        Thanks

      • #2310945
        WShlewton
        AskWoody Plus

        The first attachment is from what I call my main computer and the other 2 are from the owner-pc computer. I had to make 2 screen shots of owner-pc because it was too long to capture in 1 screenshot. I believe the it shows both the Ethernet and the WiFi information.

        Main-Computer
        Form Main Computer

        Owner-Ethrenet
        First section of screenshot after running ipconfig /all

         

        Owner-WiFi
        Second section  of screenshot after running ipconfig /all

         

        I hope this helps.  Thanks

        Attachments:
      • #2310956
        WShlewton
        AskWoody Plus

        Got to thinking you may need the same ipconfig /all run while the owner-pc is on Wifi. So hare again it took 2 screenshots to get all of the information.

         

        WiFi-ActiveTop-Of-Screenshot
        Top portion of screenshot connected to WiFi

         

        WiFi-ActiveBottom-Of-Screenshot
        Bottom portion of screenshot connected to WiFi

        Attachments:
      • #2310994
        Paul T
        AskWoody MVP

        I have just read the user manual for the Aaris TM1602 and it looks like it does not provide a DNS service

        That would be consistent with your current DNS settings and is the reason you can’t access your other machine. The DNS needs to be local for the machine lookup to work when Windows networking decides to take a break, as is happening to you.

        I’ll leave you in the capable hands of Eileen’s.

        cheers, Paul

      • #2311007
        WShlewton
        AskWoody Plus

        I have just read the user manual for the Aaris TM1602 and it looks like it does not provide a DNS service

        That would be consistent with your current DNS settings and is the reason you can’t access your other machine. The DNS needs to be local for the machine lookup to work when Windows networking decides to take a break, as is happening to you.

        I’ll leave you in the capable hands of Eileen’s.

        cheers, Paul

        So am I wasting my time trying to get answers from Microsoft’s support? I am so frustrated with them. 4 times now they have promised callbacks from tier 2 support and 4 times they have not followed through. Do you think they can help?

         

        Thanks

      • #2311020
        WShlewton
        AskWoody Plus

        I have just read the user manual for the Aaris TM1602 and it looks like it does not provide a DNS service

        That would be consistent with your current DNS settings and is the reason you can’t access your other machine. The DNS needs to be local for the machine lookup to work when Windows networking decides to take a break, as is happening to you.

        I’ll leave you in the capable hands of Eileen’s.

        cheers, Paul

        I just got off the phone with my ISP and they said the address of 209.18.47.61 is their local DNS address. Does this change anything as far as what we can do?

      • #2311118
        Paul T
        AskWoody MVP

        Having the DNS outside your network is your problem. If your router doesn’t have an internal DNS, get a better router.

        cheers, Paul

        1 user thanked author for this post.
      • #2311148
        WShlewton
        AskWoody Plus

        Having the DNS outside your network is your problem. If your router doesn’t have an internal DNS, get a better router.

        cheers, Paul

        I am even more confused now. I have what I think is a modem. It connects to the internet cable coming into my house and from that modem it connects by Ethernet to the WiFi. From the WiFi and Ethernet cable connects to a 16 port switch. What do I need to replace or is a router and entirely separate piece of equipment? If it is, where would it go in my configuration?

      • #2311160
        Paul T
        AskWoody MVP

        Router = modem = Arris TM1602

        Looking at the spec for that modem, it doesn’t appear to have a router. That is a bad thing as your machines are exposed directly to the internet.
        It’s possible your ethernet switch is the router as you have wifi and that isn’t in the Arris modem AFAICT. What is the model of the switch?

        cheers, Paul

      • #2311184
        WShlewton
        AskWoody Plus

        The switch is D-Link DGS-1016A

         

      • #2311367
        Paul T
        AskWoody MVP

        How are you getting wireless? Is it from the Arris?
        If so, the best option may be to buy a proper wifi router and disable wifi on the Arris.

        cheers, Paul

      • #2311452
        WShlewton
        AskWoody Plus

        How are you getting wireless? Is it from the Arris?
        If so, the best option may be to buy a proper wifi router and disable wifi on the Arris.

        cheers, Paul

        No my WiFi is an Eero Pro Mesh. I talked to both my ISP and Eero’s support people and thewy say that the 209.18.47.61 is the correct and is an internal DNS. I’m still confused but thought I’d pass this along.

        Finally I was put in touch with a second level support from MS that seemed to know what he is doing. He made some changes on all my computers that so far seems to have corrected the problem on my newer laptop. He tried to run a repair on the other troubled one because for some reason he said he could not make the same changes on it. He stopped and is supposed to call me back today after he figures out how to run the repair without removing any of my programs or apps, whatever they are called now. Once that is done, I do hope it fixes things. I will let you know.

        Also I just have to say once more, that my network worked fine until I installed MS’s Sept. updates. It is looking like I may be correct since Microsoft’s support tech is working on things he says may have been affected by those updates.

        Thanks you.

      • #2311617
        Paul T
        AskWoody MVP

        IMO you need a hardware router to provide additional protection from the bad guys on the internet – I never run without one. This goes between your modem and your switch, or it could replace your switch.

        These are possible alternatives – they are wifi, but you turn that off. Cheaper is better for your use as the cost reflects the wifi capability.
        TP-LINK TL-WR940N
        ASUS RT-AC51U
        TP-LINK Archer VR400

        cheers, Paul

        1 user thanked author for this post.
      • #2311651
        WShlewton
        AskWoody Plus

        IMO you need a hardware router to provide additional protection from the bad guys on the internet – I never run without one. This goes between your modem and your switch, or it could replace your switch.

        These are possible alternatives – they are wifi, but you turn that off. Cheaper is better for your use as the cost reflects the wifi capability.
        TP-LINK TL-WR940N
        ASUS RT-AC51U
        TP-LINK Archer VR400

        cheers, Paul

        So in my case would this go after my Eero connection. Right now my Eero is connected directly to my ISP’s modem. From the Eero the connection goes to the D-Link switch. So would I just replace that switch?

         

        Thanks.

      • #2311836
        Paul T
        AskWoody MVP

        No, the WAN port on the router connects to the modem. Nothing else connects to the modem.

        cheers, Paul

        1 user thanked author for this post.
      • #2312030
        WShlewton
        AskWoody Plus

        I ran a bat file that was supposed to give me ownership of Windows 10 version 20H2 so I could do a Repair and keep my files and apps. The only thing it did was take the version back a build or 2.  I then used the ISO file on my desktop and the only option was to re-install Windows 10 version 20H2 and it re-installed the exact same version I had prior to doing all this. Consequentially I still have the same problem of losing contact with my laptop while it is on WiFi, which is why a MS technician said I needed to run a Repair. I still cannot run a repair and keep my apps and files. BTW, what I am asking help with is what he did to fix the same problem with my other laptop so I am pretty sure it is the solution.

        So the problem seems to be the machine cannot start the Peer NameRresolution Protocol, Peer Networking Grouping, or the Peer Networking Identity Manager, all of which are supposed to be set to Automatic. I get an error message saying: Windows could not access the Peer name resolution protocol service on local computer. Error code: 0x80630203: Unable to access a key. The message for Peer networking Group is: Windows could not start the Peer networking Group on local computer. The error code is: 1069: The dependency service or group failed to start. Peer Networking Identity manager is the only one of the 3 Peer services that is running. Since I can’t run a Repair, not sure that would fix it anyhow, how can I get the two Peer services to run?

        I have the same question posted here:

        https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade-111.html#post2079686

      • #2312048
        WShlewton
        AskWoody Plus

        I found on the WEB a way to get those Peer services running. Now it is just a matter of time to see if this fixed my troubled laptop. Hopefully, it does.

      • #2312060
        WShlewton
        AskWoody Plus

        Well just a quick update. I believe the problem all along was that the Peer services were not working. They would not start.

        Thanks to all for the help. However, I do think I may have solved it by getting the Peer services to work. I am not claiming complete victory yet but it is looking good. I found the solution and had to use the third option here. https://techcult.com/wiki/troubleshoot … ol-service

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