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  • Win 7 memory issue

    Home Forums AskWoody support Windows Windows 7 Questions: Windows 7 Win 7 memory issue

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      • #2278729 Reply
        anonymous
        Guest

        I have a Toshiba L840, with Windows 7 Home Premium (32 bit, Service Pack) with a 1TB Samsung SSD 860 EVO  (SATA (SSD)) and following memory setup. The SSD is divided into 2 partitions.
        Processor Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

        Memory (RAM) 16.0 GB

        Graphics AMD Radeon HD 7600M Series

        Gaming graphics  2169 MB Total available graphics memory

        Primary hard disk  134GB Free (216GB Total)

        I have recently upgraded the memory to 16GB however the system tells me I only have 2.74GB memory available. I haven’t been able to find a solution as to how to release the memory for full use (with the exception of graphics usage).
        I have looked at

        https://support.microsoft.com/en-us/help/978610/the-usable-memory-may-be-less-than-the-installed-memory-on-windows-7-b

        and have tried some of their recommendations but nothing has helped.

        Has anyone had this issue? Is there s solution?

      • #2278737 Reply
        PKCano
        Da Boss

        The 32-bit OS can only address a maximum of 4GB RAM and of that only 3.5GB or so will be usable. If you want to utilize the 16GB RAM, you will need to install 64-bit Windows IF the hardware is capable of 64-bit operation.

      • #2278817 Reply
        Paul T
        AskWoody MVP

        That CPU is 64 bit so updating to 64 bit Windows should be no issue, except that you need to install from scratch, keeping user data.

        I’d make a backup to an external USB disk before upgrading.

        cheers, Paul

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