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  • Win7 error: “You don’t have permission to shut down this computer

    Home Forums AskWoody blog Win7 error: “You don’t have permission to shut down this computer

    This topic contains 43 replies, has 20 voices, and was last updated by  mbhelwig 2 days, 3 hours ago.

    • Author
      Posts
    • #2136591 Reply

      woody
      Da Boss

      I’m seeing lots and lots of Win7 customers complaining that they can’t shut down their computers. When they try to turn their machines off through any
      [See the full post at: Win7 error: “You don’t have permission to shut down this computer]

      8 users thanked author for this post.
    • #2136639 Reply

      Cybertooth
      AskWoody Plus

      The timing on this problem is, umm, “interesting”.

      If you pull out the PC’s electrical cord from the wall, then when you reboot will Windows pout and not let you back at all into the system?

       

      5 users thanked author for this post.
    • #2136640 Reply

      Mr. Natural
      AskWoody Plus

      New to me. I have not heard from any W7 users on this.

      Red Ruffnsore reporting from the front lines.

    • #2136642 Reply

      shaun.calton
      AskWoody Lounger

      I found a quick work around for this issue.  Use the Log Off option first.  Then use the Red Shutdown button in the lower right-hand corner from outside of the OS.  This has worked for two of my users this afternoon.

      Not sure if the problem will remain on Monday afternoon but hope this helps in the short term.

      4 users thanked author for this post.
      • #2136646 Reply

        Mr. Natural
        AskWoody Plus

        What anti-virus do you use? Must be a common denominator somewhere for those affected.

        Red Ruffnsore reporting from the front lines.

        1 user thanked author for this post.
        • #2136648 Reply

          shaun.calton
          AskWoody Lounger

          Trend Micro’s Apex One as a Service for Enterprise.  Both of the clients were 64bit.

          1 user thanked author for this post.
    • #2136644 Reply

      geekdom
      AskWoody Plus

      If users are not connected to internet, does the same problem exist?

      G{ot backup} TestBeta
      offline▸Win7Pro • SP1 • x64 • InUse
      online▸Win10Pro • 1909.18363.657 • x64 • i5-9400 • RAM8GB • HDD • CanonMG3620 • Firefox74.0b7 • Windows{Defender/SystemImage/RescueDisk/Firewall}
    • #2136647 Reply

      Douglas
      AskWoody Plus

      I have Win 7 Pro on my PC at home. Saw this article and did a complete shut down and then started up again. Did not encounter this problem.

      • #2136649 Reply

        Douglas
        AskWoody Plus

        p.s. – My system has all the updates through last month. Group B.

        1 user thanked author for this post.
    • #2136653 Reply

      jerry9911
      AskWoody Lounger

      The “don’t have permission to …” problem just appeared on my Win 7 Pro desktop with all the latest MS Win updates.  When I tried to create a restore point (which I normally do each Friday) the this permission problem appeared.  I attempted a “System Restore” and got the same error.  When attempting to shut down or reboot the same error popped up.  In addition this message was added “Not all privileges or groups referenced are assigned to the caller”.  Any ideas?  A bit reluctant to try some of the work around ideas until a bit more is known.

      1 user thanked author for this post.
    • #2136669 Reply

      anonymous

      I have run into this with several users today.
      Happening on fully patched systems and on systems without full patching
      Got to the point where I would pick up the helpdesk phone line and just say “Hold the power button down until it shuts off”

      2 users thanked author for this post.
    • #2136679 Reply

      Mr. Natural
      AskWoody Plus

      Someone mentioned internet connectivity.

      I’ll mention something I came across recently but it had to do with logons. AD would not validate the user login therefore the dang pc wouldn’t boot. We had to disconnect network connectivity entirely so that the pc would at least boot. We then connected the network again and no problems after that. Never had time to troubleshoot but it had something to do with AD credential validation.

      Another thing to ask would be your geographical locations. We know how things tend to trickle out with Microsoft.

      Red Ruffnsore reporting from the front lines.

      • This reply was modified 2 weeks, 5 days ago by  Mr. Natural.
      • This reply was modified 2 weeks, 5 days ago by  Mr. Natural.
    • #2136685 Reply

      Seff
      AskWoody Plus

      Thanks for the heads-up on this. I haven’t encountered it yet despite turning off my main machine twice today. I am not complacent, however!

      It seems to me to be important to find the common denominator in the systems encountering this. If it did end up being something MS have done then I’d like to know how they introduced it, but I guess it could be some sort of broken certification issue or else have been introduced by an AV or other update. Barring viruses, computers shouldn’t suddenly develop a mass problem just because they’re connected to the internet!

      I shall hold my breath when switching off again later this evening, and will follow this thread’s overnight discussion with interest when I switch back on in the morning!

    • #2136691 Reply

      Mr. Natural
      AskWoody Plus

      OK forget everything I said.  LOL

      It’s normal quitting time at work so I sent an email to co-workers and now I can confirm the issue has happened with us as well. D’OH!

      This smells of more behind the scenes stuff. Patches have not been installed within the past few days.

      Red Ruffnsore reporting from the front lines.

      1 user thanked author for this post.
      • #2136705 Reply

        geekdom
        AskWoody Plus

        Perhaps a stealth patch tailored for Windows 7 operating systems?

        G{ot backup} TestBeta
        offline▸Win7Pro • SP1 • x64 • InUse
        online▸Win10Pro • 1909.18363.657 • x64 • i5-9400 • RAM8GB • HDD • CanonMG3620 • Firefox74.0b7 • Windows{Defender/SystemImage/RescueDisk/Firewall}
    • #2136708 Reply

      Seff
      AskWoody Plus

      I just spotted two references to possible causes on the MS Community forum:-

      “There appear to be recent updates related to the crypt32.dll vulnerability that are impacting Win7 machines. I don’t have the KB numbers on-hand but there are three recent ones that appear to be on all of our affected machines.”

      “In our case, it is definitely being caused by the “Adobe Genuine Monitor Service” that is part Adobe’s Creative Cloud. The exe that the service runs was is dated 2/3/20, so this is from a very recent update.”

      https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35

      8 users thanked author for this post.
    • #2136767 Reply

      anonymous

      We did a shut down from the command line on one of our affected machines and that worked like a charm.

    • #2136770 Reply

      abbodi86
      AskWoody_MVP

      So it’s caused by Windows? or interaction with some 3rd party softwares?

      i don’t have here

    • #2136776 Reply

      Moonbear
      AskWoody Lounger

      Going off of the quotes in @seff‘s post above (#2136708) a few questions spring to mind.

      If a crypt32.dll patch is indeed causing this, what kept this error from effecting systems right away?

      Would a patch like this be able to be installed silently? Shouldn’t it require a restart?

      Secondly, Why would an Adobe monitoring service be deep enough in the system to do this?

      • This reply was modified 2 weeks, 5 days ago by  Moonbear.
      • #2136789 Reply

        Moonbear
        AskWoody Lounger

        (Edit post window closed, replying to add this.)

        When would these crypt32 patches have even been released since support ended January 14th?

    • #2136827 Reply

      anonymous
    • #2137046 Reply

      gborn
      AskWoody_MVP

      I just spotted two references to possible causes on the MS Community forum:-

      “There appear to be recent updates related to the crypt32.dll vulnerability that are impacting Win7 machines. I don’t have the KB numbers on-hand but there are three recent ones that appear to be on all of our affected machines.”

      “In our case, it is definitely being caused by the “Adobe Genuine Monitor Service” that is part Adobe’s Creative Cloud. The exe that the service runs was is dated 2/3/20, so this is from a very recent update.”

      https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35

      I guess we can strike out the crypt32.dll thing, because the spoofing vulnerability patch has been released for Windows 10 (not for Windows 7, as far as I know).

      https://msrc-blog.microsoft.com/2020/01/14/january-2020-security-updates-cve-2020-0601/

      Therefore I blame the Adobe Service within my German blog post Windows 7 verhindert Herunterfahren/Neustart (Feb. 2020) – English post will follow

       

      Microsoft Windows Insider MVP, Microsoft Answers Community Moderator, Blogger, Book author

      https://www.borncity.com/win/

      3 users thanked author for this post.
    • #2137056 Reply

      gborn
      AskWoody_MVP

      English here:

      https://translate.google.com/translate?hl=en&sl=de&u=https://www.borncity.com/blog/2020/02/08/windows7-verhindert-das-herunterfahren-den-neustart-feb-2020-shutdown/&prev=search

      Thx – I just published the English blog post:

      Windows 7 prevents shutdown / restart (Feb. 2020)

      It’s mostly more than a simple translation – I adopt the German articles (if possible) for my English language readers.

      Microsoft Windows Insider MVP, Microsoft Answers Community Moderator, Blogger, Book author

      https://www.borncity.com/win/

      3 users thanked author for this post.
      • #2137058 Reply

        Cybertooth
        AskWoody Plus

        From the post by @gborn on his website;

        I have read several times (here and here), that Adobe uses a service ‘Adobe Genuine Monitor Service’ (part of the Adobe Creative Cloud) and that there was an update on February 3, 2020. A user disabled the service, rebooted and the problem was fixed. He can now shut down again via the Start menu.

        So it looks like Microsoft wasn’t to blame this time after all. Instead, users can thank this “cloud” c*** that’s being pushed on us from every direction.

         

        • #2137120 Reply

          Moonbear
          AskWoody Lounger

          Doesn’t this just add to the potential chaos since its not Microsoft’s fault?

          What possible reason could any program from Adobe have to monitor a system so deeply as to stop a shutdown?

           

          3 users thanked author for this post.
    • #2137060 Reply

      gborn
      AskWoody_MVP

      From the post by @gborn on his website;

      I have read several times (here and here), that Adobe uses a service ‘Adobe Genuine Monitor Service’ (part of the Adobe Creative Cloud) and that there was an update on February 3, 2020. A user disabled the service, rebooted and the problem was fixed. He can now shut down again via the Start menu.

      So it looks like Microsoft wasn’t to blame this time after all. Instead, users can thank this “cloud” c*** that’s being pushed on us from every direction.

       

      I didn’t blame Microsoft – I just noticed that there is an issue. But now I got more and more proof, that the Adobe Service from the Creative Cloud is causing the issue I’ve added an Addenum to my English article with a link, where a guy found this issue on several win 7 pcs on his company.

      Microsoft Windows Insider MVP, Microsoft Answers Community Moderator, Blogger, Book author

      https://www.borncity.com/win/

      4 users thanked author for this post.
      • #2137076 Reply

        Cybertooth
        AskWoody Plus

        That’s right, you did not blame Microsoft. Actually, nobody in this thread has laid the blame on Microsoft. However, suspicions about Microsoft were expressed earlier in the thread (here, here, and here), and I certainly had my eye on them as the leading suspect.  🙂

         

        5 users thanked author for this post.
    • #2137207 Reply

      Win7and10
      AskWoody Lounger

      I’ve been reading about this for the last few hours. If the Adobe is checking for software piracy and making sure what you have on your laptop or PC is real software, perhaps they installed the bug. I’ve read that if you go to services, stop all three Adobe services, set them to disable, apply, close everything, log off, shutdown with the red square, the restart, it should be ok.

      I have not shutdown, just logged off for a few days, so not sure if I have the issue.

      Now I’m wondering if the January Rollup might also be part of the issue. Holding on for a few days to see what issues might be resolved.

      I’ve also read it’s happening with Windows 10.

      Win 7 Home Premium x 64 SP1 (DELL INSPIRION i5) Still Alive!
      Win 10 Home 1909 (HP ENVY i7)

    • #2137515 Reply

      gborn
      AskWoody_MVP

      Just an addendum. At Bleeping Computer a user postet a comment that blames Bitdefender Total Security 2020.

      It may be that the January 14, 2020 security update for Windows 7 SP1 has changed something, that causes now conflicts with other software updates – but I’m not sure.

      Microsoft Windows Insider MVP, Microsoft Answers Community Moderator, Blogger, Book author

      https://www.borncity.com/win/

      2 users thanked author for this post.
      • #2137517 Reply

        anonymous

        @pkcano

        Given @gborn ‘s post above (#2137515), and the post referred to on Bleeping Computer’s site, have you experienced any issues in the last few days with your Win7 installations, since you do use BitDefender?

        • #2137519 Reply

          PKCano
          Da Boss

          I’m not using Bitdefender Total Security 2020.
          I have Bitdefender Free, but haven’t seen the problem.

    • #2137530 Reply

      kdock
      AskWoody Plus

      My husband and I each have a Win 7 Pro at home.  He started getting the error and I did not.  So I wondered what was different.  Using the article at Bleeping Computer, I noted that my computer was running two Adobe services: Adobe Update Services (automatic), and Adobe Flash Update (manual).  I checked his and found Adobe Genuine Monitor Service and Adobe Genuine Software Integrity Service.  The only Adobe product installed on his laptop is Reader, so I disabled those two “extra” services.

      I then shut down his laptop (using the log-off > red shut down button), rebooted, then tried to shut down again.  NO ERROR.

      At least on his laptop, it’s the Adobe Monitor and Software Integrity Services that produced the error.

      Go figure.

      Kim

      4 users thanked author for this post.
    • #2137838 Reply

      anonymous

      Had 1 user complain about this last Friday. I used the shutdown from a cmd prompt to get it to shutdown.

      This morning, same issue. He was also having a problem with his Outlook cached profile, so I removed the cache mode, tried to restart, same thing (No permission). Shutdown from cmd line again. Came back up, and shutdown from start menu worked again. Not sure what combination fixed it.

    • #2137874 Reply

      Win7and10
      AskWoody Lounger

      I restarted my Win 7 laptop to see if I had the issue.
      The laptop shut down without an issue.
      Restarted twice just to see if it was any issue developing.
      Also checked WIN 10 1909 and the laptop shut down without issue.
      So curious minds want to know what the issue really is?
      Is it Microsoft, Adobe, or an antivirus issue?
      I have Adobe Reader DC, Flash and Photoshop Elements 10 on my laptop.

      Win 7 Home Premium x 64 SP1 (DELL INSPIRION i5) Still Alive!
      Win 10 Home 1909 (HP ENVY i7)

      • #2138528 Reply

        EP
        AskWoody_MVP

        I restarted my Win 7 laptop to see if I had the issue.
        The laptop shut down without an issue.
        Restarted twice just to see if it was any issue developing.
        Also checked WIN 10 1909 and the laptop shut down without issue.
        So curious minds want to know what the issue really is?
        Is it Microsoft, Adobe, or an antivirus issue?
        I have Adobe Reader DC, Flash and Photoshop Elements 10 on my laptop.

        read kdock’s comments above

        type services.msc in the Run dialog box and check whether “Adobe Genuine Monitor Service” and “Adobe Genuine Software Integrity Service” are there. if they’re there, disable them. if they are not there, you’re safe from the shutdown problems

        1 user thanked author for this post.
    • #2138194 Reply

      anonymous

      In tandem with this issue, I am also unable to drag a URL from a web-brower to the desktop to create a shortcut.  It works for awhile, but after an hour or two, the drag-n-drop stops working for URL’s,  AND the machine won’t shutdown and throws the dialog error msg.  OS version is: Windows 7 Pro.   I have another machine with Windows 7 Ultimate, works fine.

    • #2138449 Reply

      anonymous

      We are only seeing this issue on machines where we have Acrobat Standard installed.  Not seeing it on PCs with Acrobat Reader.  Those are the only 2 Adobe products we are using.
      Mainly happening on Win7, but I did see it happen on a new, shiny, fully patched Win 10 PC.

    • #2138478 Reply

      JohnSnow
      AskWoody Lounger
    • #2138535 Reply

      jabeattyauditor
      AskWoody Lounger

      Adobe just dropped “Security updates” for the affected products – maybe the fix for the shutdown issues is embedded within. We’ll check it out here; we’ve had a couple of old Windows 7 systems with Adobe Standard 2017 displaying these symptoms.

      2 users thanked author for this post.
      • #2139231 Reply

        Win7and10
        AskWoody Lounger

        Let us know if there is an issue and if the issue is resolved with the security updates.
        Sounds like there was an issue with the current Adobe systems updates.

        Win 7 Home Premium x 64 SP1 (DELL INSPIRION i5) Still Alive!
        Win 10 Home 1909 (HP ENVY i7)

    • #2152835 Reply

      EP
      AskWoody_MVP

      woody

      the “shutdown permission” problem is no longer a Win7-only problem. apparently it seems to occur under Windows 10 as well as Guenter Born has recently blogged here:

      https://borncity.com/win/2020/02/17/shutdown-blockade-also-affects-windows-10/

      2 users thanked author for this post.
    • #2170883 Reply

      mbhelwig
      AskWoody Lounger

      Re the WIN 7 Error — “you don’t have permission to shut down this computer”

      Only one of our computers is exhibiting the above fault from time to time. The regular user just does a “forced shutdown” to solve the problem.

      The computer is a Win 7  64bit with all updates applied up to December 2017, when we stopped updating due to the large number of problems with the MS updates.

      This is the only computer that has Adobe Indesign version 6 installed on it. All computers have Avast Free Antivirus installed on them.

      I am posting this information here in the hope that it may be of help in finding and fixing the problem.

       

      mbhelwig

      1 user thanked author for this post.

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