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  • Win7 problem installing KB4056894

    Home Forums AskWoody support Windows Windows 7 Questions: Windows 7 Win7 problem installing KB4056894

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    This topic contains 11 replies, has 6 voices, and was last updated by  John L 9 months, 3 weeks ago.

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    • #167976 Reply

      John L
      AskWoody Lounger

      Last week I attempted to install January security quality rollup kb4056894 on two occasions. After installation with the required reboot, Windows attempted a restart unsuccessfully, then did an automatic repair and reverted to an earlier restore point. As such, Windows 7 worked perfectly during the repair process and started okay and works just fine without the so-called “Quality??? Rollup”

      I am not sure if I should ignore this update and hope that the February quality rollup will work. I did not want to spend too much time on the issue especially with all the problems I am having with Win10 on a few other PCs, all these endless upgrades and updates with wasted hours upon hours of troubleshooting and unable to use them for days!!! Nontheless, this Win7 pc has been trouble-free and very reliable from the beginning. I have not read about anyone else with the Win7 January Rollup installation/reboot issue, any ideas? Using Dell XPS desktop.

    • #168067 Reply

      anonymous

      For starters, what processor is in your Dell XPS system? Please try to be specific because some specific ones from both AMD and Intel have had problems with the update in question.

      If you’re unsure of just where to find this info, open the Windows Control Panel and click on the green colored heading that says “System and Security”. Now, click on the green colored heading that says “System”. That will bring up a window that shows information about your system and it will spell out the exact name and speed of your processor in the middle of the window under the heading of “System”. Please include what’s listed there in your reply. For example, on the computer I’m currently using it says “Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz  3.30 GHz”.

      I’m running Windows 7 Pro SP1 x64 on two computers, both with “very” old Intel Core processors dating back to 2009 and 2011, first and second generation. Both machines took the January update in stride with no issues of any kind, but I waited until Woody gave the OK to go ahead and install the patches for January. I also took the extra precaution of installing the patch by itself with no other patches installed along with it. This means that I unchecked all the other patches that had check marks in the boxes next to them in Windows Update.

      The MVPs here, such as @pkcano, @mrbrian and @abbodi86 or @Noel Carboni can offer you some very worthwhile suggestions on just how to go about “righting the ship” when it comes to getting the January roll up patch installed successfully, but a good starting point for them will be the answer to the question I started this reply with.

      I hope this helps to get things going for a resolution to your problem.

      1 user thanked author for this post.
    • #168080 Reply

      PKCano
      AskWoody MVP

      There is a required Registry setting put in place by your anti-virus program.
      Here is the way to check if the ALLOW RegKey is properly set. If it is set and you have an AMD processor in the computer, MS could be blocking updates because of a conflict.

      If the Registry key is set, see if “2018-01 Preview of Monthly Quality Rollup for Win7 KB4057400” is being offered unchecked in the “optional” update list. It has the fix for most AMD processors. If it is present, check it and try to install it. Afterward, you may be offered KB4074598 (Feb Rollup) or you can wait till the March patches come out.

       

      • #168086 Reply

        anonymous

        John L is being offered the update, so it’s not being hidden by WU. John’s problem is that the patch crashes his installation after the required reboot, forcing Windows to uninstall the patch and revert to a restore point.

    • #168559 Reply

      anonymous

      @anonymous

      I also waited for Woody to give the OK.  This XPS has an ordinary i7 2600 3.4Ghz, Win7 Pro Sp1, with no 3rd party antivirus, running Microsoft Security Essentials at PKCano’s suggestion and are very happy with it.  Actually we switched over other Win7 PCs to MSE and no longer have update problems as we had with the OEM McAfee and no longer have to deal with their frustrating customer support.   Startup and updates are faster without the bloatware.   Except for Office patches, I also install these patches one at a time.   That way, its easy to determine which one may be causing issues if any, after a reboot.   

      As mentioned earlier, I have not read about anyone else using an Intel processor with Win7 and unable to intall kb4056894.   Thanks for any suggestions.

      • #169042 Reply

        bonbon
        AskWoody Lounger

        Wanted to let Ask Woody participants know that I have been having problems installing KB4056894 since it came out in January.  I have an Lenova desktop with i5 Intel Processor.  After weeks and weeks of trying to fix this issue and not coming up with any solutions, (even Microsoft didn’t have the answer–big surpise!!) I gave up and took my PC to a Computer Repair Service.  It wasn’t my registry key or my proxy settings (as the error code on the failed install indicated).  It appears that my Windows 7 software was corrupted and had to be totally reinstalled.  No problems now and I am up-to-date on my Windows updates.  I am dreading next month with the March Windows updates comes out, but I guess it’s something Windows users have to deal with.

        1 user thanked author for this post.
    • #168589 Reply

      Kirsty
      AskWoody MVP

      A 2nd, earlier topic also relates to issues with KB 4056894 on Win 7 (see here)

      1 user thanked author for this post.
    • #168742 Reply

      anonymous

      @kirsty

      Thanks for  the link.  I see that only i7 Sandy Bridge and Ivy Bridge processors are affected by the kb4056894 patch.   That being said the i7 2600 we have is a Sandy Bridge processor.  I guess that’s the answer to my problem.   Will Microsoft fix this?  (silly question?)      In the meantime will follow the advice PKCano gives in the link, “If you want to skip a Monthly Rollup, it’s no big deal I guess. Feb Monthly Rollup will contain everything in it and more.”  Will wait until we get the go ahead for the February patches and see if they work.   Thanks again.

      • #168756 Reply

        PetraL
        AskWoody Lounger

        Sorry, new kid here… so may be asking silly question…    where do i check to see if we have an “i7 Sandy Bridge”  or “Ivy Bridge processor”?   THX.

        • #168759 Reply

          PKCano
          AskWoody MVP

          If you have Win7/8.1 – Start, right click on Computer on the right, click on properties. It will have a diecription of the processor like “Intel whatever” – Google that processor number and choose the Intel website.

          In all versions Control Panel\System

          Or you can download the free program Speccy and run it.

           

          1 user thanked author for this post.
          • #168961 Reply

            PetraL
            AskWoody Lounger

            Thanks!  did the SPECCY download…  now we just need a manual to understand it all. LOL.  Should keep us busy for a while.   Thanks again!

    • #170336 Reply

      John L
      AskWoody Lounger

      UPDATE:  Just letting everyone know that February 13, 2018—KB4074598 (Monthly Rollup) installed perfectly with no problems.   As PKCano indicated, the February update would contain everything from the January update and more, so we will not be missing anything.   Thanks again for the advice and best wishes.

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