• Windows 10-1909 Restore Points disappear

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    #2123769

    I am on a new HP Pavilion Desktop-TP01-0050 with Windows 10 version 1909.  I have had this version of Windows 10 since I turned it on 1/25/2020.  HP did a reset on 1/28/2020 trying to get my printer to work. (long horror story but it is working now)

    Since then I have been carefully creating restore points as I install updates from HP and other programs. Also as I uninstall from Control Panel>Programs and Features.  Windows 10 keeps erasing all my restore points.  It is very frustrating and scary.   There was no place to check “Show more restore points” because SR was empty.

    I have given SR  20% of my C: drive which is a 256GB SSD.  I also have an internal 1 T HDD.  I don’t know what to do.  I just created a restore point now or I would have nothing.  I don’t know how long it will be there.

    HP Pavilion Desktop TP01-0050 – 64 bit
    Windows 10 Home Version 22H2
    OS build 19045.3324
    Windows Defender and Windows Firewall
    Microsoft Office Home and Business 2019
    -Version 2308(Build 16731.20170 C2R)

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    • #2123786

      I think Windows deletes restore points after 30 days. Use yout 1T internal drive to make image backups if it is not used for other purposes. Or get an External HDD for the backups. Since Win10, MS doesn’t like Restore Points – System Restore is turned off by default with every Feature Update anyway.

      2 users thanked author for this post.
    • #2124032

      Oh good. Now I have another reason to be angry Microsoft made me give up my lean, clean 7 machine. It was much more quick and responsive than this thing. I remember when aps were called bloatware and nobody wanted all that junk on their computer.

      Now there is all this stuff I don’t want and a simple easy way to go back to when Windows was working if something goes wrong is being taken away.

      Don’t believe I would have created an image one after another as I installed programs I wanted one at a time. And removed what I didn’t want.

      Thank you for responding.  I did make a recovery drive early on on a flash drive, but I was waiting for the first official backup of files and folders and an image on a external HDD until I got a few more things set up. A working printer was one set of drives and settings that took days.
      My brain is tired.

       

      HP Pavilion Desktop TP01-0050 – 64 bit
      Windows 10 Home Version 22H2
      OS build 19045.3324
      Windows Defender and Windows Firewall
      Microsoft Office Home and Business 2019
      -Version 2308(Build 16731.20170 C2R)

      1 user thanked author for this post.
    • #2124085

      Restore points have always worked for me on windows 10, now at 1909 build 18363.592.  A nearly full disk drive, corrupt shadow copy file, system file corruption and third party tuning / cleanup software are some possible causes.  Things to try – Turn off system restore, reboot and turn back on (rebuilds the shadow copy).  run SFC and DISM commands (to check system files).  I think windows 10 deletes restore points older than 90 days.

      Win 10 home - 22H2
      Attitude is a choice...Choose wisely

      1 user thanked author for this post.
      mpw
      • #2124390

        Please check user profiles to make sure all are showing a numerical size; a “?” for profile size is cause for concern and merits attention in addition to difficulties with restore points.

        On permanent hiatus {with backup and coffee}
        offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
        offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
        online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender
        1 user thanked author for this post.
        mpw
    • #2124231

      Are you running any third party software which can delete restore points?

      Have you checked any event log files for errors?

      --Joe

      1 user thanked author for this post.
      mpw
    • #2134876

       

      Update for all.  Thank you for your interest and suggestions.  Here are my responses and where things stand now.

      First in Configure System Restore I clicked to disable it.  The RP’s were gone anyway.  Then I restarted the computer.  Then I checked to turn on system restore.  Then I restarted the computer again.

      I ran sfc /scannow and sure enough there were corrupt files on my computer and every time I made a restore point, I guess there were corrupt files in the RP.  So it’s a good thing Win10 spit them out.

      The corrupt files had something to do with One Drive which I do not want.  I have only one device, my desktop.  I don’t want anything in the cloud, I want my stuff in my house.  I cannot interpret the sfc log, but I recognized the words “one drive” in it a lot.

      I had uninstalled One Drive from Control Panel>Programs and Features.  But it does not go away.  When the Microsoft Office Team tech set up Office 2019 on my computer, One Drive was in Office too. I told him I did not want it, he said not to worry because nothing would go there until I sign in to it or something, but he went ahead and removed it anyway the same way I had before.

      Still it is on my C: drive and Office Outlook 2019 files seem to go there, i.e.: C:\Users\xxxxx\OneDrive\Documents\Outlook Files’. My Outlook Files are also in my Personal Folders so maybe they just pass through One Drive.  I do not understand it.

      Well back to sfc. The report was that all corrupt files had been successfully repaired and I am ignoring One Drive which is somehow a part of Win10 and Office 2019 and it will be in my face whether I want it or not.

      Finally, in the past I backed up my files and folders and a system image on an external hard drive once a month on the first of the month using the built-in Windows Backup Program.  I have no idea what I would have done if I needed to restore any of it.  I did this for seven years and never needed or used it.  I had it and would have had to get help to restore it.

      I lack the technical knowledge to restore whole or partial images (someone suggested a backup program that allowed this and would be better than SR) or use any other backup programs besides the built in Windows backup program.

      I prefer System Restore because it is easy.  And I did occasionally use it.

      Finally, I do have Ccleaner but that was not the culprit.  The restore points did not disappear when I used it.  I checked with test RP’s.

      I could not begin to tell you how the files got corrupted but it took two weeks and at least 20 hours of remote access by techs at Microsoft and HP to finally get my new HP computer to communicate with my three-year-old HP printer and be able to use color.

      Well I think that’s it.  Thanks again to all.

       

      HP Pavilion Desktop TP01-0050 – 64 bit
      Windows 10 Home Version 22H2
      OS build 19045.3324
      Windows Defender and Windows Firewall
      Microsoft Office Home and Business 2019
      -Version 2308(Build 16731.20170 C2R)

      2 users thanked author for this post.
      Elly, b
    • #2134966

      Finally, in the past I backed up my files and folders and a system image on an external hard drive once a month on the first of the month using the built-in Windows Backup Program. I have no idea what I would have done if I needed to restore any of it.

      To restore files, from “windows backup and restore (windows 7)”  click “restore my files” and follow the prompts.  To restore an image, boot from a system repair disk and follow the prompts.  The option to create a system repair disk is also at “windows backup and restore (windows 7)”.  Files can also be copied from a mounted image.

      Are restore points now working properly?

      Win 10 home - 22H2
      Attitude is a choice...Choose wisely

      1 user thanked author for this post.
      mpw
    • #2136373

      It has been populating with RP’s since I restarted it on 2/4/2020.   None have been erased.  There is one for when I did a back up including image also on 2/4/2020.  I don’t know if it works.  Things are going too well and I don’t want to test it.  I’m just monitoring it.

      Actually I don’t want to pick a safe RP when I know things were going well and have the whole thing go south’

      It has been a month now since I first started shopping for a Windows 10 computer.  First one had to go back do to hardware problem.  Then three weeks trying to get computer and printer working together and getting Office 2019 up and running and transferring files from old computer, etc.  Pretty much lost the month of January.

      Thanks for your interest.

      HP Pavilion Desktop TP01-0050 – 64 bit
      Windows 10 Home Version 22H2
      OS build 19045.3324
      Windows Defender and Windows Firewall
      Microsoft Office Home and Business 2019
      -Version 2308(Build 16731.20170 C2R)

      2 users thanked author for this post.
    • #2170513

      I also have the disappearing Restore Point problem on two Windows 10 computers. I did a lot of research, tried most all of the suggested fixes and have still not found a solution. Apparently this problem has been around for a long time (many Windows releases) but seems to be much worse with Windows 10. Image and data back up are the fallback solution and should be done anyway.

      • #2176724

        Just wanted to mention in case you missed it.  I finally decided that System Restore was spitting out RP’s because they were corrupted.  I discevered my Windows 10 was corrupted after I did a sfc scan.  The sfc scan repaired the files and System Restore has been working ever since.

        HP Pavilion Desktop TP01-0050 – 64 bit
        Windows 10 Home Version 22H2
        OS build 19045.3324
        Windows Defender and Windows Firewall
        Microsoft Office Home and Business 2019
        -Version 2308(Build 16731.20170 C2R)

        1 user thanked author for this post.
        b
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