Windows 10 2004/20H2 Not Being Offered Due to Conexant HD Audio Issue

[howardagoldberg]

Since July (or perhaps even earlier), Windows update has been warning/teasing me that the May Update is on the way, and will be downloaded when it’s ready for my system.

Well … I suspect the reason I have yet to be offered the update is some combination of these blocks:

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#377msgdesc

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#417msgdesc

Both these blocks show up in the notes for both 2004 and 20H2. Looking at threads such as this > https://answers.microsoft.com/en-us/windows/forum/all/updating-to-windows-10-version-2004conexant/c98ac1c5-0ddb-4964-b50d-9b3720ac7122 … it’s pretty clear I am not alone, but there is no word on a resolution.

As I use the more advanced audio features the Dell has provided (INS 7353), I would rather not hack the block by installing generic drivers etc., but I am getting concerned I could run into a situation where my system will not be upgraded, ever … which does carry security and EOL issues. I have considered trying to force the update via the online update tool/media creation tool … but also not necessarily looking to tempt fate with a BSOD.

Does anyone here have insights as to why this block has not been resolved since May? Any thoughts on how one might proceed?

In device manager, the device is listed as ‘Conexant SmartAudio HD.’ Via device manager, Windows says I have the best drivers for my system installed. No new audio drivers are available from Dell, and talking with their support folks was sadly/predictable, not productive.

Thanks for any insights/suggestions!

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