Windows 10 22H2 intermittent blue screen

Topic

New Reply

System: Windows 10 version 22H2 OS build 19045.2251
HP laptop 17-by1xxx
Memory 8GB
Processor Intel Core i5-8265U

I get intermittent, maybe one every 2 to 3 weeks, blue screens with no error code. The Windows 10 message on the blue screen says that the system is gathering information about the error, however even if I let it run for an hour, nothing happens – no information appears to have been gathered. Note that I can press the power button on the laptop to shut it off and then press it again to start it normally with no problem. And then it may run fine for weeks until the next blue screen and then I just restart the system and it runs fine.

What happens when I get the blue screen is that the system appears to start normally and comes up in the account I usually use. I don’t have a password on the account so the system enters the account and the normal desktop screen appears. But then after a few seconds, the blue screen appears.

Note that I have updated Windows 10 with the November Microsoft updates, but NOT with the December updates per info on the AskWoody website that indicates that there may be a problem with the December updates for Windows 10 22H2.

I have not installed anything new on the system in a long time. I have updated a few apps that indicated that they had updates.

I ran all of the HP hardware and software diagnostics twice after a blue screen with no errors – all tests passed.

I ran DISM scanhealth and SFC scannow after a blue screen – neither indicates a problem.

Event viewer did not list anything that I can use to pinpoint the problem.

Should I uninstall some apps and see what happens over the long term? However since the blue screen happens so infrequently this process of determining what is wrong could take a very long time.

Any advice as to what I should do about this?

Reply | Quote

Replies

edsel1924 wrote:

Any advice

Search the forum before posting?

See these threads:
https://www.askwoody.com/2022/ms-defcon-3-windows-10-22h2-may-leave-you-blue/
https://www.askwoody.com/forums/topic/several-windows-10-versions-affected-by-blue-screen-issue/

cheers, Paul

Reply | Quote

Thank you for the info.  Based on info on this website, I did NOT install the Dec Windows 10 updates so this info does not apply to me.  But thanks anyway.

 

Reply | Quote

What is out of the ordinary about your computer? As far as hardware – do you have any USB devices connected other than mouse and keyboard, such as an external hard drive? For software – do you use antivirus software that is not Microsoft Defender? Do you run any games that use the Denuvo anticheat software?

To get blue screens to properly record data, your swap file settings must be right. This has some tips on that, and also how to use the minidump file that should be saved to find clues about the cause of the problem:  https://www.tomshardware.com/how-to/minidump-fix-blue-screen-of-death

Reply | Quote

EnergySaver:  Thank you for the info on minidumps. I discovered that my laptop was not configured to create a minidump so I used the article you listed to change the configuration. There is nothing out of the ordinary on my laptop. I only use Microsoft Defender and occasionally run Malwarebytes. I do not do game.

 

cyberSAR:  I will open the laptop (if I can figure out how  🙂  ) and check the fan. Note that I use CoreTemp to check processor temps and they are fine.

Reply | Quote

edsel1924: You say that your PC is an HP laptop. To find out how to open your laptop, you can search the HP Support site for your machine’s model, which will point you to pertinent documentation. Look for the Maintenance and Service Guide. There will be a disclaimer that it is intended for service personnel only. However, if you are lucky, the procedure to open the laptop will be pretty straightforward. If not, it could be next to impossible. I have seen instances of both situations. Consequently, I would recommend anyone contemplating the purchase of an HP laptop, who may in the future want to upgrade RAM or other components to first check this manual before purchasing.

Also, there may be videos on YouTube showing the procedure.

Hope this helps. Regards, Phil

1 user thanked author for this post.

wavy

Reply | Quote

I had an older ASUS come in here a few months back with the same symptoms you describe. On setting it on bench I heard some “rattle” so before even cranking it up busted it open to find all the blades broken off the fan. Replaced the fan and no more issue. I was shocked it ran so well for weeks at a time with no fan blades! Maybe check to verify fan is clean and cooling well.

Never Say Never

Reply | Quote

I discovered that I had never updated the laptop BIOS in the 3 years I have had the machine.  I updated the BIOS yesterday and will see what happens over the next month.

I must say that updating BIOS is a nerve racking adventure since I do not have a decent understanding of the process.  Much relief when the process finished after 50 minutes and I was able to boot with no problems.

Reply | Quote

Edsel,

I agree that 50 minutes seems a LONG time. The main thing to remember when doing a BIOS update is to have your laptop battery fully charged and plugged in to the wall power when beginning the update, as a power interruption can render the laptop “bricked.”

Zig

Reply | Quote

edsel1924 wrote:

process finished after 50 minutes

BIOS update should take no more than ~5-10 minutes.
I have updated BIOS on various laptops/OS for years. Never took more than 5-10 minutes.
What sort of BIOS is this.

Reply | Quote

Alex5723 wrote:

edsel1924 wrote:

process finished after 50 minutes

BIOS update should take no more than ~5-10 minutes.
I have updated BIOS on various laptops/OS for years. Never took more than 5-10 minutes.
What sort of BIOS is this.

What type of BIOS?  All I know is that it is the HP laptop BIOS.  The old one was 3 years old.

Reply | Quote

edsel1924 wrote:

What type of BIOS? All I know is that it is the HP laptop BIOS. The old one was 3 years old.

Hi edsel1924:

Open a Run dialog box (Windows key + R) and enter msinfo32 to open your System Information panel, and look for a filed named “BIOS Version/Date” From my Dell Inspiron 5584:

I was not able to find an exact match for “17-by1xxx” when I searched at the HP support site at https://support.hp.com/us-en/computer, but a search for “17-by1” directed me to support page for the HP 17-by1000 series. The Software and Drivers page at https://support.hp.com/us-en/drivers/selfservice/hp-17-by1000-laptop-pc/23238505 indicates that the latest available BIOS for a 17-by1000 series laptop with a 64-bit Win 10 OS and Intel processor is HP Notebook System BIOS (Intel Processor) F.67 Rev.A (released 03-Nov-2022).

If I found the correct support page for your computer model, the green Detect My Drivers button should be able to find any driver and firmware updates available for your specific hardware components. If you have HP Support Assistant installed on your computer you can also use this software to find available updates a as instructed in the HP support article HP PCs – Using HP Support Assistant (Windows).

Just note that I have similar software called Dell SupportAssist that is also a customized (branded) version of PC-Doctor’s Toolbox utility, and some releases of Support Assistant can be buggy and insecure, so I normally install my drivers and BIOS firmware updates manually (see the warning I posted about using utilities like SupportAssist for BIOS updates <here> in the Dell forum).  The release notes <here> for the HP Notebook System BIOS (Intel Processor) F.67 Rev.A installer has a section titled “Installation Instructions” but if you ever install a BIOS update manually this way I would suggest that you right click the installer (e.g.,sp143468.exe) and choose “Run as Administrator“.  The HP support article HP Consumer Notebook PCs – Updating the BIOS (Basic Input Output System) (Windows) describes how you can flash your BIOS from a USB thumb drive outside of Windows, which is the safest method for updating your BIOS.
————-
Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.2364 * Firefox v108.0.2 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.19.229-1.0.1860 * Macrium Reflect Free v8.0.7175 * Inspiron 5583/5584 BIOS v1.21.0

Reply | Quote

Damn!!!! I had updated the HP BIOS but the very intermittent blue screen happened again. The screen says it is collecting information, but I don’t think it does. No minidump is created and the laptop immediately reboots within a few seconds.

I looked at Windows event viewer and this is the only error that was listed at the time of the blue screen. Don’t know what this means but don’t think this is the problem.  Or is it?

“SCEP Certificate enrollment initialization for WORKGROUP\BELLA$ via https://INTC-KeyId-17a00575d05e58e38…lates/Aik/scep failed:
GetCACaps
Method: GET(78ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)”

Remember that I had run all hardware diagnostics more than once and never found a problem.

Any suggestions of what to try next?

Reply | Quote

Maybe set your crash behavior to NOT automatically restart after a crash?

Zig

1 user thanked author for this post.

satrow

Reply | Quote

Someone on another forum suggested I disable fast startup.  That might be the answer since the intermittent blue screen ONLY happens immediately on startup.  Perhaps in this case the problem is that some software is starting too soon and dependencies between software is causing the problem?  I’ll see what happens over the next few weeks.

David

Reply | Quote

edsel1924 wrote:

Someone on another forum suggested I disable fast startup. That might be the answer since the intermittent blue screen ONLY happens immediately on startup…

Hi edsel1924

That sounds like good advice, even if it doesn’t fix your intermittent Blue Screens. I normally recommend that Win 8.x or higher users disable the Fast Startup power option in Control Panel | Power Options | Choose What the Power Buttons Do | Shutdown Settings as instructed in Brink’s TenForums tutorial How to Turn On or Off Fast Startup in Windows 10. Fast Startup is enabled by default in Windows 10 but this power option (also known as hybrid boot-up / hybrid shutdown) can interfere with the loading of services and drivers of third-party software at boot-up and cause all sorts of odd glitches and unexpected problems.  Microsoft has acknowledged that Fast Startup can even interfere with Windows Update under certain circumstances  – see the MS support article Updates May Not Be Installed With Fast Startup in Windows 10.

————-
Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.2364 * Firefox v108.0.2 * Microsoft Defender v4.18.2211.5-1.1.19900.2 * Malwarebytes Premium v4.5.19.229-1.0.1860 * Macrium Reflect Free v8.0.7175 * Inspiron 5583/5584 BIOS v1.21.0

Reply | Quote

I always turn Fast Start off if I have an SSD. The disk makes start so fast that I don’t need the potential problems that FS may cause.

cheers, Paul

Reply | Quote