News, tips, advice, support for Windows, Office, PCs & more
Home icon Home icon Home icon Email icon RSS icon

We're community supported and proud of it!

  • Windows 10 v2004 Update Stalls at 61%, error 0xc19001e1

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 2004 – May 2020 Update Windows 10 v2004 Update Stalls at 61%, error 0xc19001e1

    Topic Resolution: Not Resolved
    Viewing 5 reply threads
    • Author
      • #2330083
        AskWoody Plus

        Greetings! I have an HP ZBook 15 G5 laptop and finally got the notice that it was ready to update from Windows 10 v1909 to v2004. (It has the Conexant drivers that were holding up that notification.)

        But the installation stalls at 61%.  Under Update History it shows “Last Failed Attempt, 0xc19001e1”.  I think this error maybe points to a driver issue? I tried some recommendations from the Microsoft support site here:… , specifically cleaning up the C: drive and starting/stopping the Windows Update Services. None of those suggestions helped.

        I do see that there’s a BIOS update for my Zbook, but I’m reluctant to try that without guidance from experts here. The last time I updated the BIOS (to v01.11.02), my HP Thunderbolt 3 dock stopped working and it took several days to figure out how to get it working again.

        Thanks for any help you can provide!

      • #2330121
        AskWoody MVP

        Here are some things to try before attempting the feature upgrade:
        1. Disable Third-Party Antivirus Program
        2. Run Windows Update Troubleshooter
        3. Run System File Checker: sfc /scannow
        4. Reset Windows Update Components
        5. Free Up Disk Space
        Methods described within the above link.

        | Quality over Quantity |
      • #2330127

        First, try updating the Conexant drivers.

        Another thing that has been suggested is to uninstall the Conexant drivers, run the upgrade, then reinstall the Conexant drivers. You should backup the drivers first.

        And before you try any of the suggestions, make a full disk image and a separate file backup of your data.

        • #2330145
          AskWoody MVP

          Possible causes of W10 error 0xc19001e1 are Antivirus programs, lack of disk space or corrupt system files. I think the conexant driver issue is a red herring here, nevertheless, it’s worth trying.
          I’d check the system integrity first before doing anything in this instance so we can rule out a baseline problem.

          | Quality over Quantity |
        • #2370583

          Just wanted to PKCano for the bringing the Conexant drivers

        • #2370718
          AskWoody Lounger

          Just wanted to thank PKCano for bringing up the Conexant drivers issue to my attention.  After many HP diagnostic scans and multiple updates attempts with other online advice, the only way I was able to update from 1909 to 20h2 was to disable my 3rd party antivirus and uninstall the Conexant drivers, before re-running upgrade.  The new Conexant drivers were automatically installed and I was up-to-date on Win 120h2.  Couldn’t be happier.

          1 user thanked author for this post.
      • #2330176
        AskWoody Plus

        (Make an image if tried) One guy (Rezaul K Oct 23 Post in below Link) Uninstalled the Conexant Driver and had MS Search for an MS driver (per him) — got 2004 Offered by WU 2 Days Later. See Below IF interested in Plan C…..

        Read ALL of his Oct 23 + follow-up posts as 2004 Reversed his Home Ver Registry Driver Block and Re-Installed Conexant BACK again. He Uninstalled Cnex again and Re-Inst’d the MS driver with No Noticeable Audio Problems/ Re-set the Reg Driver Block and all was well a week later.
        Depends on how adventurous you are But Images B4 = courage!

        W10 Pro 21H1 / Hm-Stdnt Ofce '16 C2R / HP Envy Desktop-Ethernet/ 12 GB / 256G SSD + 1 TB HDD / i5-8400 CoffeeLake-S / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU=0

        • This reply was modified 5 months ago by CraigS26.
        • This reply was modified 5 months ago by CraigS26.
      • #2347165
        AskWoody Plus


        Thanks to Marcus Nilsson in the HP Community Forum …

        The problem was caused by the Conexant Audio Drivers for my HP Thunderbolt Dock! Disabling that driver and running Windows Update with the ZBook undocked did the trick!  I’m now running v2004.


      • #2369442

        I also have the same problem. for the last 3 days.

        • #2370442
          Paul T
          AskWoody MVP

          What have you tried?

          Do you have a Conexant driver?

          cheers, Paul

    Viewing 5 reply threads

    Please follow the -Lounge Rules- no personal attacks, no swearing, no politics or religion.

    Reply To: Windows 10 v2004 Update Stalls at 61%, error 0xc19001e1

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.