• Windows 10 version 1709 – Fall Creators Update


    Hi I’m new here and I’m having big problems with KB4091461 it is trying to update for about 4 weeks now. “Update for Windows 10 Version 1607 for x64-based Systems (KB4091461)” and fails on top of that Win 10 is trying to update to 1709 with a app that downloaded it self and will not update either grr get too 100 restart the computer and fails by restart , I have 3 more of the same computers in my home network and they did not have any problems at all, they are all the  same make and model. can some one help me please the problem computer is my main and I would hate to loss it.
    Thank you all so very much


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    • #188589

      In these kinds of situations you should rule out hardware problems before trying anything else.

      Step one would be to hold off on trying to install anything major (such as massive OS upgrades like 1709) or any other windows updates. This isn’t exactly easy on windows 10, while you are trying to troubleshoot a big problem it is trying to:
      install massive upgrade (fail)
      remove failed massive upgrade (success — the computer still works! — this time)
      automatically install massive upgrade again right away (fail).
      –repeat until windows update breaks or the computer doesn’t boot.

      Next make sure you have all your licenses for purchased software and all your files/data backed up from your computer.

      Then get GSmartControl:
      (either install it or get the standalone version, its very lightweight)

      Run the GSmartControl as admin/elevated (windows should prompt you for that) select each hard drive (or SSD) you have from the list and click “View Output” from the new window. Paste (or attach) the content of the output. You may want to edit out “Serial Number” and “LU WWN Device Id”. If you have more than one drive to post you may want to differentiate what each drive is used for (OS, installed software, data only, backup, etc..).

    • #188737

      I would make an image backup of your PC to an external hard disk using one of the free backup programs (Aomei Backupper, EaseUS ToDo etc). You can make a bootable USB for the PC to allow you to make the image.
      Once you have the backup you can work out the problems one at a time.

      Try rolling back the updates to see if you can get a stable Windows. Then you can run DISM to check for Windows corruption before allowing the updates again.

      Rolling back: https://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

      Running DISM from a Command Prompt: DISM /Online /Cleanup-Image /RestoreHealth

      cheers, Paul

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