News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • Windows 7 ESU Install Failure (?)

    Posted on G Sullivan Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 7 Win7 beyond End-of-life Windows 7 ESU Install Failure (?)

    Topic Resolution: Resolved
    Viewing 7 reply threads
    • Author
      Posts
      • #2136577 Reply
        G Sullivan
        AskWoody Plus

        I’m Windows7 Pro and purchased ESU license from HarborComputerServices.  I followed the instructions and after entering the activation ID, I received a message:  Product Activated Successfully.  To check I went to the cmd prompt and entered:  slmgr /dlv.  A Windows Host Script box appeared with two blocks of text.  The first block read in part:

        Name: Window (R) 7, Pro…    Description: Windows Op Sys…OEM_SLP channel   Activation ID:  <<<same as I entered above>>>    License Status: Licensed

        The second block read in part:

        Name: Window(R) 7, Client-ESU-Year1 add-on…   Description: Windows Op Sys…VOLUME_MAK channel     Activation ID:  <<<different from my entry above>>>   License Status:  Unlicensed

        I figured I was Unlicensed; that the installation had failed.  I contacted Harbor and the reply suggested that I was not connected to the internet (not true) and that if I continued to have problems to go to a separate paid support site.  I’d prefer not to go to an unknown, pay for service site.  So questions for the forum:  (1) Has anybody else had this problem?  (2)  Is there a solution that doesn’t involved paid tech support?  (3)  How many people have installed an ESU “Successfully” but NOT checked it by typing cmd: slmgr /dlv?

      • #2136935 Reply
        abbodi86
        AskWoody_MVP

        You say you entered the Pro OEM Activation ID

        you should use ESU Activation ID

      • #2137387 Reply
        CBA
        AskWoody Plus

        (1) Has anybody else had this problem? (2) Is there a solution that doesn’t involved paid tech support? (3) How many people have installed an ESU “Successfully” but NOT checked it by typing cmd: slmgr /dlv?

        I had the same issue after I – incorrectly – used the Activation ID from the 1st block.

        You should look for the Activation ID in the 2nd block. It should be 77db037b-95c3-48d7-a3ab-a9c6d41093e0 (all ESU setups will have that same number during the 1st year).

        Once I used the correct ID slmgr /dlv returned licensed in the 2nd block.  All good!

      • #2139323 Reply
        Susan Bradley
        AskWoody MVP

        I am not seeing unlicensed.  All of mine say licensed/licensed.  Can yo go through the process again?  https://www.youtube.com/watch?v=Zv3fAsWdX-I&t=236s  Watch that video it has a video recording of the exact steps to license the machine.

        Susan Bradley Patch Lady

      • #2141663 Reply
        anonymous
        Guest

        Susan, in my initial installation on Jan 13, I got the small “installation successful” box at the end of the process, typed in slmgr/dlv to confirm it, got the activation screen report and in the top portion (with activation ID 77db etc) the license status said: “unlicensed.” The bottom portion (with activation ID c33001 etc, which I didn’t enter anywhere) said “licensed.”

        With my update setting always on “show me but let me decide” I continued to receive daily updates for the small file KB2310138 security intelligence updates, and on the 2nd Tues of Feb I received only the software removal tool KB890830, but not the usual large file monthly rollup.

        I just watched your video on the installation process and followed it exactly, got the same small “installation successful” box at the end of the process, typed in slmgr/dlv to confirm it, got the activation screen report and in the top portion (with activation ID 77db etc) the license status STILL said: “unlicensed.” The bottom portion is still “licensed.”

        Am I doing something wrong?

        I’ve installed all of the pre-requisite patches.

      • #2170308 Reply
        techshy
        AskWoody Plus

        I also purchased an ESU license for my Win7 Pro and installed the key as directed, I thought. At the end I got the “installation successful” flag. But I also got the upper & lower report at the end that said “unlicensed” on the upper portion (activation ID 77 etc), and “licensed” on the lower (activation ID c33 etc).

        I’ve also installed all relevant service stack updates.

        I read Susan Bradley’s newsletter post “The trials and tribulations of Windows 7” and tried installing the Feb monthly rollup from the Windows update catalog and it was rejected as “reverting changes” and listed as “failed” on my installed update list.

        If you’re getting the impression I’m not a tech wiz, you’re correct. But I have determined that I obviously installed the ESU key incorrectly.

        Is there a way to uninstall it and re-install it?

      • #2170902 Reply
        techshy
        AskWoody Plus

        I just want to thank Susan Bradley for helping me re-install my ESU license key, it was a relatively small fix but valuable to me in the long run. And thanks to Woody too, for your efforts in building a reliable site with a variety of insightful experts with their own perspectives. Much appreciated.

      • #2189104 Reply
        anonymous
        Guest

        I am wondering is anyone is still having issues activating their ESU still as I am. I have tried to run the commands manually on computers as well as using the new recommended PS script Activate-ProductOnline.ps1 but I am having issues with some computers not activating. I am not getting any errors, when I run /ato  “activation ID” it says that it was successful. But when I run /dli it still say unlicensed. Does anyone have a fix or work around to get this to work?

        • #2286385 Reply
          Susan Bradley
          AskWoody MVP

          Tell me exactly what you’ve already installed and done?

          Susan Bradley Patch Lady

          1 user thanked author for this post.
    Viewing 7 reply threads

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: Windows 7 ESU Install Failure (?)

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.