• Windows 7 ESU installed but missing some February updates

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    I purchased a Windows 7 ESU license from Harbor Computer Services for my Windows 7 Pro machine last month.

    At the time, I verified that the necessary patches were installed on my machine:

    • KB 4490628, a servicing-stack update released March 12, 2019;
    • KB 4474419, an SHA-2 code-signing support update released September 23, 2019;
    • KB 4516655, a servicing-stack update released September 10, 2019;
    • KB 4519976, the October monthly rollup.

    Note: I can find the first 3 patches listed in Control Panel->Programs and Features->Installed Updates, but I can’t find KB 4519976 in that context. The only place I can find evidence that this patch is/was installed is in Windows Update->View update history, where it indicates that the patch was successfully installed:

    2019-10 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4519976)

    Installation date: ‎11/‎11/‎2019 10:43 PM

    Installation status: Successful

    Update type: Important

    In Windows Update history, I can also see that I successfully installed all subsequent “Security Monthly Quality Rollup for Windows 7” patches for November, December, and January.

    (Moreover, I think I was operating under the assumption that any “Security Monthly Quality Rollup” after and including October’s patch would be sufficient here. I don’t remember where I read this or why I thought this.)

    In any case, I decided that I had all of the patches I needed, and I proceeded with the ESU installation, as instructed. The end result was that slmgr /dlv (entered in command prompt) popped up a window that indicated that the “License Status” was “Licensed” for the “Windows(R) 7, Client-ESU-Year1 addon”.

    Fast forward to about a week ago, and I noticed that only the following February update was available in Windows Update:

    Windows Malicious Software Removal Tool x64 – February 2020 (KB890830)

    Download size: 2.2 MB

    You may need to restart your computer for this update to take effect.

    Update type: Important

    I was missing the following February updates!:

    So I contacted Ted at Harbor Computer Services, showed him screenshots of this stuff, and he told me:

    “Your license is installed and activated correctly. If you have installed the update below as you’ve indicated, then you should be all set. Here are a couple links to help you.

    Here is the link to the article about the additional required update:


    Here is a link to the AskWoody forum where more support is available.

    I did in fact install the additional, last-minute update (https://support.microsoft.com/en-us/help/4538483/extended-security-updates-esu-licensing-preparation-package) soon after I contacted Ted, and I see that it installed successfully in Windows Update history as well as displays in Programs and Features->Installed Updates, but it did not improve the situation for me.

    So here I am. :/ I’m not sure what else I can or should do at this point.

    The best I can come up with is the following, and I don’t know if either option would make things better or worse:

    1. It seems that MAYBE the October Monthly Rollup (KB 4519976) was installed successfully, but later removed?! I have no recollection of consciously doing this. But perhaps something interfered here? Is it worth trying to reinstall this patch?
    2. I could try to reinstall/reactivate ESU?! I don’t know why this would be required, and Microsoft explicitly states for KB 4538483: “If you have previously successfully installed and activated your ESU key on your Windows 7 SP1 device, you do not need to re-install or reactivate it after taking this update.

    Does anyone have any suggestions? I’m fresh out of ideas here.

    Thank you!


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