Windows Lose Text

[bsfinkel]

2004 was auto-installed on my Windows 10 Professional 64-bit system July 08.  I have had two occurrences where text in some windows disappears –  September 07 and September 13.  I was playing Solitaire, and I saw that the timings at the bottom of the window were missing.  This morning, when I was shutting down applications in order to reboot, a window appeared from the right-hand margin; that window had no text.  Has anyone else seen this?  I have been running Win 10 in production since June 30, so I cannot say that this is due to 2004 and not my previous 1909.  I installed

KB4566782 2020-08 Cumulative Update for Windows 10 Version 2004 for x64-based Systems

KB4566782 2020-08 Cumulative Update for Windows 10 Version 2004 for x64-based Systems

on September 01, so maybe one of these two is the culprit.

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woody

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[mn–]

bsfinkel wrote:

This morning, when I was shutting down applications in order to reboot, a window appeared from the right-hand margin; that window had no text. Has anyone else seen this?

Not very recently… but this has happened to me occasionally since at least 1992. So not by any means specific to Windows 10…

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woody

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[bsfinkel]

I had never seen the problem with my Windows 7 system, which I installed in May 2011.  I have Windows 8.1 installed on a laptop that I “babysit” and maybe use twice a month.  I have not seen this on 8.1, but my usage might not be enough for me to have experienced the problem.

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SkipH

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[bsfinkel]

I had the problem recur this weekend.  On Saturday night I started a full Defender scan, and on Sunday morning I noticed that the Windows Security window did not have the results of the scan, EventVwr window had unreadable overlaid text, and a Solitaire window had no score/timing.  I still have no idea what causes this.  Of course, a reboot corrected the problem.  I also have no idea how one gets diagnostics to identify the cause.

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[anonymous]

See if the video card manufacturer’s latest driver has any change listed that might indicate corruption as being fixed issue.

Microsoft’s security fixes to their subsystems may indeed cause unwanted side effects.

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[bsfinkel]

I had another occurrence this weekend.  When I left the computer Saturday night I had just started a full Defender scan.  When I returned to the computer Sunday morning I noticed that the Solitaire window had no text.  But the Windows Security window in which I had run the scan did have text, so I knew when the scan had ended and the number of files scanned.  The previous weekend this Windows Security had garbled text.  I do not know if this tells me anything about whether the Defender scan is the cause.

Also, I have no idea what are the filename(s) of the drivers for my ASUS 6450 Graphics Card.  Are these the files I see in the Device Manager under “Display Adapters” “AMD Radeon HD 7400 Series”?  I do not like updating any driver if I do not know the names of the files that will be updated, so that I can make backup copies of the current driver files before the update.

IObit Driver Booster, which I have installed for its reports – I do not use for updating drivers, reports for AMD Radeon 7400 Series:

current: 15.201.1151.1008   11/4/2015
new:       15.201.2401.0        11/4/2015

I am confused about the old and new versions available on the same date.

 

 

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[anonymous]

Sorry I have some questions.

Did you try uninstalling the Windows update?

Did Windows install these video drivers? Windows can sometimes misidentify hardware and install the wrong drivers, Driver Booster could be also be wrong.

Do you have an Asus HD6450 card? The latest driver on ASUS’s site has a date of 2015/09/16 with a version of 15.201. (CPU-Z should be able to confirm.)

Go into Apps and Features and see what you have installed because the 6450 & 7400 series graphics cards are legacy products. AMD’s own drivers for those have not been updated since July 29, 2015

Driver packages have shared files, but core components for a series of cards are not usually cross compatible.

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[anonymous]

It’s possible that Windows 10 updated the driver, have you tried to uninstalled the suspected update to test if it is indeed the fault?

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[bsfinkel]

What “suspected update”?  I do not know if any update I installed, including the update from 1909 to 2004, updated any driver.  As I do not know the name(s) of the driver file(s), I have no way of searching.

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[anonymous]

This Windows update…

bsfinkel wrote:

I installed KB4566782 2020-08 Cumulative Update for Windows 10 Version 2004 for x64-based Systems KB4566782 2020-08 Cumulative Update for Windows 10 Version 2004 for x64-based Systems on September 01, so maybe one of these two is the culprit.

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[bsfinkel]

I install this ASUS HD 6450 Graphics Card 03/11/2016 when I was running Windows 7.  I did nothing special when I migrated to Windows 10 Professional 64-bit, so the drivers were installed when I installed Windows 10.  I have no idea if they were updated via a Windows Update patch.  GPU-Z shows what Driver Booster shows as current – 15.201.1151.1008 11/4/2015.  The “latest driver” link points to

AMD_Driver_VGA_Win7-81-10_64bit_V15_201.zip

and I am not sure which of the two 15.201 drivers it contains.  I assume that I unzip the file and then run the Setup application in the top-level directory to do the install.  I looked at the properties of some of the files in the bin64 directory via Windows Explorer, but none had properties that contained a version.  The Properties tab displayed different images that the Properties tab when I look at a normal file in any file system via Windows Explorer.

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[Paul T]

The version information is likely to be in the packages folder.
Running setup should show you the version information and offer to upgrade if it’s newer than the installed version.

cheers, Paul

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[bsfinkel]

I clicked on the “Install” icon, and these were installed (without any prompts):

AMD Catalyst Install Manager 8.00.0916
AMD Display Driver 15.201.1001.0000
HDMI Audio Driver 10.0.0.01
AMD Catalyst Control Center 2015.0721.2136.37041
AMD Gaming Evolved App 2.11.000

After the required reboot, Driver Booster still says for ASUS EAH6450 :

Current: 15.201.1001.0    07/21/2015
New:       15.201.1801.0    09/22/2015

Per my posting above, my current was 15.201.1151.1008   11/04/2015, so this driver was replaced by an earlier version.

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[Paul T]

See if the issue persists. If not I’d stick with the older driver.

cheers, Paul

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[bsfinkel]

A few weeks ago I did upgrade the ASUS 6450 driver(s) via Driver Booster.  And this morning I saw that windows had no text.  I usually run a full MSE scan on Saturday night/Sunday morning, and I see the missing text problem arise on Sunday morning after the full scan has completed.  But there have been weeks where a full scan has not caused the problem.  I assume that the graphics card driver is not at fault, but I have no idea what is the cause.  And I can’t believe that a full MSE scan could cause it.

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[anonymous]

Do you remember seeing the missing text glitch before installation the cumulative update KB4566782?

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[bsfinkel]

I had another occurrence overnight, when I was running a full MSE scan.  Every time this has happened, it has been after I have run a full MSE scan overnight.  But there have been times when I have run a full MSE scan, and the windows text has remained intact.  I have no idea why/how a full MSE scan would cause this problem.

I noticed that all I see in this forum thread is my initial posting; I do not see further postings.  A gray bar near the top has, “This topic has 11 replies, 3 voices, and was last updated 1 week, 6 days ago

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