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  • Windows Update Error 80072ee2

    Posted on Andrew Wright Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 7 Questions: Windows 7 Windows Update Error 80072ee2

    Topic Resolution: Resolved

    This topic contains 6 replies, has 2 voices, and was last updated by  Andrew Wright 3 weeks, 1 day ago.

    • Author
      Posts
    • #1908568 Reply

      Andrew Wright
      AskWoody Plus

      I am getting the Windows Update error on a Toshiba laptop running 64 bit Windows 7  SP1 Home Premium. I have tried the following and still have the error.

      Running the Windows Update Troubleshooter

      Deleting the Software Distribution folder

      Running the DISM (System Update Readiness tool) – no errors detected.

      I would appreciate any further suggestions on what to try next.

      Thank-you

    • #1908603 Reply

      anonymous

      ? says;

      hi, Andrew could you post a brief history of where you are with (recent) updates on the machine, and maybe update errors from the event logs? and possibly C:\Windows\windowsupdate.log (near the bottom of the Windows folder, thanks

      • #1913362 Reply

        Andrew Wright
        AskWoody Plus

        Sorry about the delay. It is my parents PC I am trying to fix. I ahave applied all the July updates except KB4475509 and KB3114879 which are still producing the error 80072EE2 I originally had one more KB4507449 and running the DISM (System Update Readiness tool) enables me to install this. Please find windows update log attached

        Attachments:
    • #1908611 Reply

      anonymous
      • #1913364 Reply

        Andrew Wright
        AskWoody Plus

        Method 1. Date and time are correct.

        Method 2.The key …AU does not exist.

        Method 3. Renamed the Software Distribution folder

        I have two updates left from the July updates

        KB4475509 and KB3114879 which are still producing the error 80072EE2 I originally had one more KB4507449 and running the DISM (System Update Readiness tool) enabled me to install this

      • #1913366 Reply

        Andrew Wright
        AskWoody Plus

        I have also run the Windows Update Diagnostic for the error. (It was suggested by PKCano in another call.

      • #1918525 Reply

        Andrew Wright
        AskWoody Plus

        I have managed to install the last two updates from the July Updates by running another method of deleting the software distribution directory. It suggested  running the following with administrator rights :-

        net stop cryptSvc

        net stop wuauserv

        net stop msiserver

        net stop bits

        delete the contents of the c:\windows\softwaredistribution folder or rename it

        net start cryptSvc

        net start wuauserv

        net start msiserver

        net start bits

        restart the computer and try updating windows again

         

        Thank-you for your suggestions

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