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  • Windows Update Error 80072ee2

    Posted on Andrew Wright Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 7 Questions: Windows 7 Windows Update Error 80072ee2

    Topic Resolution: Resolved
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      • #1908568 Reply
        Andrew Wright
        AskWoody Plus

        I am getting the Windows Update error on a Toshiba laptop running 64 bit Windows 7  SP1 Home Premium. I have tried the following and still have the error.

        Running the Windows Update Troubleshooter

        Deleting the Software Distribution folder

        Running the DISM (System Update Readiness tool) – no errors detected.

        I would appreciate any further suggestions on what to try next.

        Thank-you

      • #1908603 Reply
        anonymous
        Guest

        ? says;

        hi, Andrew could you post a brief history of where you are with (recent) updates on the machine, and maybe update errors from the event logs? and possibly C:\Windows\windowsupdate.log (near the bottom of the Windows folder, thanks

        • #1913362 Reply
          Andrew Wright
          AskWoody Plus

          Sorry about the delay. It is my parents PC I am trying to fix. I ahave applied all the July updates except KB4475509 and KB3114879 which are still producing the error 80072EE2 I originally had one more KB4507449 and running the DISM (System Update Readiness tool) enables me to install this. Please find windows update log attached

          Attachments:
      • #1908611 Reply
        anonymous
        Guest
        • #1913364 Reply
          Andrew Wright
          AskWoody Plus

          Method 1. Date and time are correct.

          Method 2.The key …AU does not exist.

          Method 3. Renamed the Software Distribution folder

          I have two updates left from the July updates

          KB4475509 and KB3114879 which are still producing the error 80072EE2 I originally had one more KB4507449 and running the DISM (System Update Readiness tool) enabled me to install this

        • #1913366 Reply
          Andrew Wright
          AskWoody Plus

          I have also run the Windows Update Diagnostic for the error. (It was suggested by PKCano in another call.

        • #1918525 Reply
          Andrew Wright
          AskWoody Plus

          I have managed to install the last two updates from the July Updates by running another method of deleting the software distribution directory. It suggested  running the following with administrator rights :-

          net stop cryptSvc

          net stop wuauserv

          net stop msiserver

          net stop bits

          delete the contents of the c:\windows\softwaredistribution folder or rename it

          net start cryptSvc

          net start wuauserv

          net start msiserver

          net start bits

          restart the computer and try updating windows again

           

          Thank-you for your suggestions

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