• Windows Updates refuses to run on new Win.7 install

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    #2410896

    Hard drive died on grandson’s 2011 Dell Inspiron laptop running Windows 7 Home. No problem; I had a few extra good HDs, then I used a Dell Windows-7 Home re-install disk from my 2012 Dell XPS 17.  Everything went smoothly. Between the install disk and the Dell support/drivers site, it all looked good with one exception; flashing BIOS to update from A02 to A05 got me a classic blue screen error.  Maybe no big deal, I thought, so I proceeded to Windows Update. No Go. “Could not search for new updates”. An error occurred while checking for new updates”. “Code 080072EFE”. I looked up the code, essentially it means “We don’t have a clue, it could be anything”.

    In “Services” I made sure BITS and Windows Update were running. They were.

    Googling for solutions, I tried (several times) running the Command Lines to stop BITS and Windows Update, the lines with “ren %systemroot software distribution…”  then ren %system root\system 32\catroot2…”, then starting BITS and Windows Update. After the “systemroot software dist.” line, the result was “A duplicate file name exists, or the file cannot be found” (whaat?) Also, after entering the line with system root, system 32, and catroot2, the result was “Access denied”.  None of that helped, of course.

    Next, I ran the Windows 7 era “Windows Update Repair tool. It found a few problems to fix, but – “Unable to fix all issues found”.

    I realize Windows 7 is “No longer supported”, but heck, I can re-install Windows XP and get updates. Getting desperate, I turned the computer’s clock back to 2014. That didn’t work either.

    Been working on this for 3 days. I’m officially at wit’s end. I’m considering wiping it and using a Microsoft Win.7 Home install disk (if I have one somewhere) or maybe go right to Windows 10. Nothing to lose but more hours.

    Any ideas what the heck is wrong?

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    • #2410925

      Can’t say what might be wrong, but here’s a different approach to try. It worked for me on a reinstall a couple years ago. YMMV.

      https://www.askwoody.com/forums/topic/is-there-an-unofficial-security-sp3-for-win7-now-microsoft-has-ended-support/#post-2251990

       

    • #2410914

      As far as Windows 7 SP1 is concerned, automatic selfupdate of the Windows Update Client has been discontinued about a year ago. Your best option is to download and install the March 2016 Update Client:

      Windows Update Client for Windows 7 and Windows Server 2008 R2: March 2016

      And no, you can’t reinstall Windows XP and get updates anymore. For another reason.

    • #2410927

      Prepare yourself for a painful process.  Because of security issues the WU components on a fresh Win7 won’t connect to Microsoft update.

      Search for Windows Updates takes forever? – A possible solution (krelay.de)

      See if you can manually download those updates to get it back working.

      Susan Bradley Patch Lady

    • #2410928

      At times, possible only early in a month, this tool will let you get genuine Windows 7 ISO’s – Microsoft protects the keys, not the ISO’s.  https://heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

    • #2410931

      You can fix Code 080072EFE without KB3172605. The crisis krelay.de addresses has been ended 5 years ago.

      Also you can fix Code 080072EFE independent of a Servicing Stack Update, but you can’t install Updates newer than July 2019 without KB4490628.

      Also recommended is immediate installation of KB4474419.

      2019 SHA-2 Code Signing Support requirement for Windows and WSUS

    • #2411045

      OK, got it. THANKS to all!
      I forgot to mention that I had manually installed the latest Service Stack updates. Today I continued manually installing updates in links who replied here last night. Windows Update then took off and did the rest! Plenty of time to wait it out today, with a snowstorm going on!
      BTW, when I was working with that 2008 era Windows XP laptop last year, it installed, but I gave up after not being able to get all the needed drivers, so I probably never got to trying Windows Update. I then installed Mint 20.2 – still working on getting wireless working.

    • #2411233

      Windows 7 Reinstallation and Update Instructions

      WINDOWS 7 OEM

      1. After reinstalling Windows 7 OEM, install KB2533552 before installing Windows 7 SP1. This is necessary in order to prevent a potential blue screen issue on reboot after installing Windows 7 SP1. You do not have to restart your computer after installing KB2533552. Here is the link:

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB2533552

      2. Install Windows 7 SP1. Here is the link for Windows 7 SP1:

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB976932

      3. Proceed to the AFTER WINDOWS 7 SP1 HAS BEEN INSTALLED section before trying to use Windows Update.

      WINDOWS 7 SP1

      1. After reinstalling Windows 7 SP1, install KB2533552. This is necessary in order to prevent a potential blue screen issue on reboot after installing Windows 7 SP1. You do not have to restart your computer after installing KB2533552. Here is the link:

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB2533552

      2. Proceed to the AFTER WINDOWS 7 SP1 HAS BEEN INSTALLED section before trying to use Windows Update.

      AFTER WINDOWS 7 SP1 HAS BEEN INSTALLED

      You must install the following updates before trying to use Window Update after reinstalling Windows 7 SP1 or after reinstalling Windows 7 OEM and then installing Windows 7 SP1.

      1. Install the following updates, in sequential order, on Windows 7 SP1 before using Windows Update. You do not have to reboot your computer until after installing all of the following updates. The updates which you need to install (and their direct download links) are:

      2019-03-11 KB4490628 (WU servicing stack update):

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB4490628

      2019-09-09 KB4516655 (WU servicing stack update):

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB4516655

      2019-09-09 KB4474419-v3-x64 (SHA-2 code signing v3):

      https://www.catalog.update.microsoft.com/Search.aspx?q=KB4474419

      4. Reboot your computer after installing the above updates. Windows Update will now work correctly.

       

      1 user thanked author for this post.
      • #2411238

        It’s up and running fine now, Windows Update, too.

        The Blue Screen errors are only happening when I try to update/flash BIOS from A02 to A05.  Have checked all drivers, ran memory diagnostics, ran SFC, and checked disk for errors. All OK. Have a few more things to get to. Maybe it’s not necessary, but just to complete the job.

        Thanks for the instructions. I’m keeping notes “for next time”.

    • #2411869

      Windows Update will now work correctly.

      You fail to fix Code 80072EFE.

      On a side note your sequence of installing 4516655 and 4474419 is questionable.

       

      • #2411906

        I had KB4474419 already installed. When I tried KB 4516655 it indicated it wasn’t applicable.

        Not surprised.

        • #2411919

          No, having KB4474419 installed first is correct. The failure must be due to yet another reason. It can’t be installed without KB4490628 present either.

        • #2411929

          I was in the dark on this. I hadn’t seen any reference to installing 4516655 before the problem was gone. It’s working. Except for the Blue Screen when flashing BIOS to update it, but that was both before and after Windows Updates.

        • #2411934

          Basically it should not bothered with at all. It has no effect on getting Windows Update started and has been superseded numerous times anyway.

      • #2413098

        On a side note your sequence of installing 4516655 and 4474419 is questionable.

        Microsoft had at one time listed KB4516655 as a prerequisite for installing KB4474419. I see that this is no longer the case.

        • #2413177

          GoneToPlaid, this is just plain impossible. It’s impossible for Microsoft not to know KB4474419 has no prerequisites (other than SP1). It’s impossible for them not to know KB4516655 (and later versions) has two.

          The MS “2019 SHA-2 Code Signing Support requirement” bulletin states

          March 12, 2019

          Stand Alone security updates KB4474419 and KB4490628 released to introduce SHA-2 code sign support.

          What on earth could make a September 2019 SSU prerequisite to a March 2019 Update?

        • #2413413

          I meant the other way around.

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