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  • Windows updates won't install

    Posted on tomkrieg Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 7 Questions: Windows 7 Windows updates won't install

    Topic Resolution: Resolved

    This topic contains 7 replies, has 6 voices, and was last updated by  Volume Z 2 weeks, 3 days ago.

    • Author
    • #2018934 Reply

      AskWoody Plus

      I have a PC that hasn’t been used for a while and after turning it on I discovered updates needed to be applied. 2019-09 Cumulative update. I tried updating and the update failed for an unknown reason. Then I downloaded the latest Update Agent update (2012) for Windows 7 x64 and applied that. That installed successfully. I tried installing the 2019-09 cumulative update again and it failed. Maybe too old? So I went and downloaded the 2019-11 cumulative update for Win7 x64 and ran that. Got a message “This update is not applicable to your computer”. Anyone have any ideas on how I can update this PC to the 2019-12 updates? I assume I have to do 2019-09, 10 and 11 first, but I can’t find 09 or 10 on the MS site. Only the November and December cumulative updates are visible.

    • #2018940 Reply

      Paul T
      AskWoody MVP
      • #2019344 Reply

        AskWoody Plus

        Thank for that. That post is quite a long one and this system has been updated to 2019-09 so I didn’t think I’d have to go through this long procedure.

    • #2019177 Reply

      AskWoody Plus

      I had a similar problem.

      Based on a previous post, here is what I would try:
      1) KB4490628 Service Stack 2019-03
      2) KB4523206 Service Stack 2019-11
      3) KB4525235 Monthly Cumulative Rollup 2019-11

      sample of where the Microsoft Update Catalog is for KB4490628: ; choose the x86 or x64 patch for your Windows 7 version. Enter a difference KB number to find the other patches.

      original post:


      1 user thanked author for this post.
      • #2019363 Reply


        That worked perfectly. Thank you.

      • #2022560 Reply

        AskWoody Plus

        In case this helps anybody, another good patch to have is KB4474419, described in the Dec. 23 issue.

        • #2041190 Reply


          both KB4490628 & KB4474419 updates are required to install recent Win7 updates which are SHA2 only signed

          • #2041446 Reply

            Volume Z
            AskWoody Lounger

            Just not to the same extent. KB4490628 is required. When you have KB3033929 or/and the September 2016 Rollup Update or/and any instance of the SQMR or/and the May 2019 SOMU installed, KB4474419 is nice to have.

            Regards, VZ

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    Reply To: Windows updates won't install

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