• Winmail.dat

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    #2431493

    I use Office 2010, and have had occasional problems sending attachments with Outlook 2010 to Mac users.  This happened again today.

    I sent my friend a mail from Outlook with two attachments, one .DOCX, the other .XLS.  My correspondent advised the message showed only an attachment entitled Winmail.dat.  I saved the Excel file as .XLSX, sent it (only) again, and sent the same .DOCX file as an attachment to a separate mail.  Both were well received.

    What I cannot work out is whether the problem arises because of my settings, or those of my correspondent.

    Researching this suggests that this can arise because of the message format settings in my Outlook 2010.  The setting in my Outlook 2010 is to compose messages as HTML – File > Options > Compose messages, which many posts say is the critical setting.  However, this setting seems to apply to how the message text itself is received.  I can’t see how that should affect how attachments are received.

    Is the solution to this in my hands, or should my correspondent be making changes?

    Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

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    • #2431500

      In your Outlook settings, scroll down further to the Message Format section. Make sure that when you send to internet recipients the format is set to HTML.

      --Joe

      • #2431634

        Joe – thanks, that was already set to “Convert to HTML format”.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #2431538

      This happens if you send in RTF format to someone whose system doesn’t understand it.  Even if you turn this off (as above), and don’t select RTF as the format when composing, I have found that in Outlook 2010, accepting an email address from the ‘drop-down’ list of remembered ones can force a send in the format you last used for that contact, regardless of current settings – so clear the list or enter the address the long way.

      • #2431635

        Thanks, I’ll try some purging of the remembered mail addresses.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

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