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  • Yet another Win10 version 1903 cumulative update video bug: Installing this month’s first cumulative update clobbers some Intel video drivers

    Home Forums AskWoody blog Yet another Win10 version 1903 cumulative update video bug: Installing this month’s first cumulative update clobbers some Intel video drivers

    This topic contains 27 replies, has 11 voices, and was last updated by  anonymous 1 month, 1 week ago.

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    • #1983286 Reply

      woody
      Da Boss

      Mayank Parmar at Windows Latest has connected the dots on another Win10 version 1903 cumulative update KB 4517389 bug. (See the next post for yet anot
      [See the full post at: Yet another Win10 version 1903 cumulative update video bug: Installing this month’s first cumulative update clobbers some Intel video drivers]

      1 user thanked author for this post.
    • #1983303 Reply

      b
      AskWoody Plus

      Most of the reddit instances seem to be HP machines, and solved by a more recent update via HP Support Assistant.

      I updated 20 days ago from Intel DCH display driver version 26.20.100.7158 (not HP) to 26.20.100.7212 and an included fix was for “Minor graphical anomalies may be observed when opening Microsoft Store or Windows 10 start menu.”

      Windows 10 Version 1909 (Group ASAP)

      1 user thanked author for this post.
    • #1983507 Reply

      anonymous

      The main driver for all graphics related issues since Windows 10 RTMed back in 2015 is the fact that Microsoft is tweaking the underlying Hyper-V platform Windows is running on to death. While users not running Hyper-V VMs are affected to a lesser extend, users depending on Client Hyper-V get the full horror show (i.e. VMs do not boot, mouse cursor doing the tango, Microsoft Hyper-V graphics driver crash, memory leaks sucking hundreds of MBs a day, enhanced session mode video getting diconnected on boot, restart, and shutdown of VMs, name it). In the end, all Windows 10 users are affected since Hyper-V is part of the operating system and Windows won’t run without. Of course, Microsoft will tell you that Windows 10 is a new OS with rough edges and if you need a stable OS, you should use Windows 7/8.1. The latter EOLs in 2023 so Microsoft is not in a hurry to fix Windows 10 issues.

      1 user thanked author for this post.
      • #1983676 Reply

        b
        AskWoody Plus

        In the end, all Windows 10 users are affected since Hyper-V is part of the operating system and Windows won’t run without.

        Isn’t Hyper-V an optional feature which has to be enabled, and not available at all in Home or 32-bit editions?

        Install Hyper-V on Windows 10

         

        Of course, Microsoft will tell you that Windows 10 is a new OS with rough edges and if you need a stable OS, you should use Windows 7/8.1.

        I can’t imagine that Microsoft have ever said anything like that.

        Windows 10 Version 1909 (Group ASAP)

        • #1983722 Reply

          doriel
          AskWoody Lounger

          Agreed, Hyper-V is optional and you must enable this function both in PRO and ENTRPRISE. Not sure if it enabled in default on Windows Server. Its solution for those who do not want to use (and pay) for VMware.

          I have not failed. I've just found 10,000 ways that won't work.
          --- Thomas A. Edison

          1 user thanked author for this post.
        • #1983972 Reply

          mn–
          AskWoody Lounger

          I can’t imagine that Microsoft have ever said anything like that.

          Well, not recently.

          About 4 years ago, ISTR that they did say something to that effect… about Windows 10 1507, from the applications side of things.

          • #1984295 Reply

            anonymous

            That’s correct. ‘Hyper-V Host Compute Service’ and other hypervisor related services are installed on Windows 10 Home as well. Although not enabled, those services are part of the OS.

            1 user thanked author for this post.
      • #1983753 Reply

        warrenrumak
        AskWoody Plus

        What does any of this have to do with a bug with an Intel display driver?

        • #1984298 Reply

          anonymous

          Simply because Microsoft is messing with the graphics sub-system all 3rd-party vendors’ graphics drivers have to communicate with. Otherwise, graphics drivers from 3rd-party vendors that worked for ages wouldn’t cough all of the sudden. Does it make sense?

    • #1983571 Reply

      EP
      AskWoody_MVP

      try updating the Intel Graphics drivers to version 26.20.100.7212 or higher
      https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers

      https://downloadmirror.intel.com/29074/eng/ReleaseNotes_100.7212.pdf

      look at the KEY ISSUES FIXED section of the 7212 release notes:

      -Minor graphical anomalies may be observed when opening Microsoft Store or Windows 10 start menu.

      • This reply was modified 1 month, 3 weeks ago by  EP.
      • This reply was modified 1 month, 3 weeks ago by  EP.
    • #1983586 Reply

      bbearren
      AskWoody MVP

      I got that update 10/8/19, no issues of any kind.  My Intel driver is version 20.19.15.4531.

      Create a fresh drive image before making system changes (Windows updates are system changes), in case you need to start over!
      "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Jack Sparrow
      "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns
      "Experience is what you get when you're looking for something else."—Sir Thomas Robert Dew

    • #1983628 Reply

      anonymous

      We’ve seen this on a number of HP notebook. Reinstalling the graphics drivers from the HP website has sorted the issue so far.

      2 users thanked author for this post.
    • #1986955 Reply

      jeffbeechg
      AskWoody Plus

      My Lenovo Yoga laptop has died, thanks to these fixes from Microsoft. The screen now rarely and rapidly flashes up and then disappears. I’m going to see if a USB-C to DP cable (not yet obtained) will allow me to connect a separate monitor. Has anyone else had this problem and solved it?

      A bit of history. The Start Menu started popping up all by itself. I uninstalled the fix that was supposed to trigger that (at least, I thought I did) but the problem didn’t go away. So I reinstalled the fix. Then I decided to go through the ‘Fresh Start’ option which worked nicely. Then more fixed came from MS and I foolishly allowed them through and now my laptop is, as described above, almost bricked. Thankyou Microsoft.

      • #1987288 Reply

        mn–
        AskWoody Lounger

        and now my laptop is, as described above, almost bricked.

        I hope you have at least managed to check that this isn’t a hardware problem that just happens to coincide with the software issues…?

        (Firmware / BIOS setup screen working would at least mean the display panel is alive, and further hardware testing should be possible by booting from a live-USB or some such…?)

        1 user thanked author for this post.
        • #1987614 Reply

          jeffbeechg
          AskWoody Plus

          and now my laptop is, as described above, almost bricked.

          I hope you have at least managed to check that this isn’t a hardware problem that just happens to coincide with the software issues…?

          (Firmware / BIOS setup screen working would at least mean the display panel is alive, and further hardware testing should be possible by booting from a live-USB or some such…?)

          Thankyou for the suggestion, I will indeed attempt it if my USB -> DP cable doesn’t solve the problem.

      • #1987463 Reply

        Paul T
        AskWoody MVP

        My Lenovo Yoga laptop has died

        To check that the hardware works download a Linux Live image, write it to a USB and boot from that.

        Can you roll back to a point previous to the issues (press F8 as Windows is starting)?
        Do you have a backup you can return to?

        cheers, Paul

        1 user thanked author for this post.
        • #1987622 Reply

          jeffbeechg
          AskWoody Plus

          My Lenovo Yoga laptop has died

          To check that the hardware works download a Linux Live image, write it to a USB and boot from that.

          Can you roll back to a point previous to the issues (press F8 as Windows is starting)?
          Do you have a backup you can return to?

          cheers, Paul

          Thanks Paul. I’m wondering if by dreadful coincidence it may be a hardware problem as I cannot even see the BIOS screen.

          • #1990275 Reply

            Paul T
            AskWoody MVP

            Remove the power and the battery – if possible. Leave for 5 minutes. Replace and turn on.
            Can you get into the BIOS now?
            Do you get anything on the screen?

            cheers, Paul

            • #1990281 Reply

              mn–
              AskWoody Lounger

              … do note that in some Yoga models the battery is not user-removable.

              These should have a hard reset switch instead, the kind that you use with a straightened paperclip or some such… location depends on specific model.

    • #1990375 Reply

      anonymous
      • Windows Search and Internet Explorer with ‘X’ across dialog and links
      • Triangled images in Microsoft Word.
      • Chrome rendering a black screen

      This causes i remove the update as mention however doesn’t seem to fix the issue even after re-imaging the OS https://www.computerworld.com/article/3446447/this-months-win10-1903-patch-throws-unexpected-error-quitting-and-doesnt-play-well-with-an-intel-vi.html

    • #1990565 Reply

      EP
      AskWoody_MVP

      unrelated but MS has just released the optional non-security update for 1903 today Oct. 24 – KB4522355 (build 18362.449)

      https://support.microsoft.com/en-us/help/4522355/windows-10-update-kb4522355

      also Intel DCH Graphics driver version 26.20.100.7323 is available from Intel’s web site (adds 1909 support; may also work with older Win10 versions from 1709 to 1903) 🙂
      https://downloadcenter.intel.com/download/29113/Intel-Graphics-Windows-10-DCH-Drivers

      • This reply was modified 1 month, 2 weeks ago by  EP.
      1 user thanked author for this post.
      • #1990691 Reply

        woody
        Da Boss

        Gotcha on the front page.

        That’s what I get for taking a lunch break….

    • #1994957 Reply

      anonymous

      I’m a one-man IT department for a museum. We have a classroom, and we recently purchased 40 Dell Latitude 5590’s for school tours and guests to use. Got through two months of updates without a hitch. Then KB4517389 hit and random units are black screening upon boot – they are running, but only pure white graphics show at all (Dell logo for example), and only as a barely visible less-black graphic. Not usable at all. Digging through old cables for a VGA to find if the outboard works, so I can remove the KB update and/or update the driver. I noted that those that did not “glitch” are swallowing KB4522355, the follow up cumulative, and seem ok. Looking in the installed updates, Microsoft installed the Intel 24.20.100.6286 lang with the second September update. Thanks Woody and everyone who contributes here for some suggestions.

      • #1994971 Reply

        anonymous

        Follow-up on the previous post. An outboard monitor works. Intel graphics panel and Windows Display can’t even detect the display panel. The Intel 26.20.100.7157 driver is as high a release as I could get for a download directly from the Intel site as linked above. Windows pops up a dialog stating “The driver being installed is not validated for this computer.” If I click Yes to the question “Would you like more information?” it sends me to Intel. “Get the driver from the manufacturer.” Dell says the driver I have is all they have. Looks like the beginnings of a old-fashioned Win98-style loop…

    • #1995044 Reply

      Pat Museum IT
      AskWoody Lounger

      Ok – taking possession of the past three anonymous threads – finally joined up after reading this forum for many years. Need to exercise my aging brain again. 🙂

      1 user thanked author for this post.
      b
    • #1995789 Reply

      anonymous

      I used all the above suggestions – uninstalled the update, manually installed the new driver, even a swing at system restore. Nothing. I hit the reset and let windows wipe and reinstall itself. Video came back on when it was about 40% done. Finished it, and set that one aside – not going to try any updates until after the November Crash Tuesday.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

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