• YouTube operation

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    #2473343

    I am using W10 with Chrome as my browser.

    A couple of times in the last month, I have been using YouTube and gotten to a situation where when playing a video, the screen is black and the audio continues.  This will happen both when viewing a video through YouTube or when viewing the video from Facebook.

    Rebooting the system returns the operations to normal.

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    • #2473864

      The black screen is most likely because of a failure to correctly interact with your video card driver (GPU accelerated rendering of video and sites).

      Has Chrome been installed with Google’s own setup program then one of these will work. If you do not know try both, these days most computers are 64-bit.

      Press the Windows+R to open a Run dialog box, copy or type this into the Open text box as seen here:

      “C:\Program Files\Google\Chrome\Application\Chrome.exe” –disable-gpu

      or this

      “C:\Program Files (x86)\Google\Chrome\Application\Chrome.exe” –disable-gpu

      (Fix is from this support request.)

      Here is Another article with more a little more help.

      One more article with more information.

      Hope this helps.

      1 user thanked author for this post.
    • #2474126

      At least now I know that am not the only one that is having the issue – from time to time.

      • #2474130

        The black screen is most likely because of a failure to correctly interact with your video card driver (GPU accelerated rendering of video and sites).

        Based upon the above input from “I’m Not A Robot”, you might also want to look into your video driver to see if there’s a newer version of it available for you to install. It could be that the behavior is due to the driver being somewhat outdated for today’s video streaming standards used by today’s browsers and streaming services. In other words, YouTube and Facebook might have sensed that to stream with your browser and video capabilities, they might have to operate in some sort of compatibility mode that just times out the video stream after a certain amount of data, but continues the audio stream.

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