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Thanks for the advice. Running Outlook as admin allowed me to remove the Dymo label add in as well as a couple other add ins that Outlook was complaining about (Zoom and Social Connector). But no change in the blank window.

My tech skills don’t go nearly deep enough to know what controls the information display in this part of Outlook.

I do appreciate your assistance with this problem.

1 user thanked author for this post.

b

I’m glad I’m not the only one that thought that for a long time. But it’s what everyone wants to use.

I do have admin rights. I logged in with my admin user account and tried to remove the add in. Same problem…said I needed administrator privileges, which I do have.

I re-installed the Dymo program without the add in for all the Office applications. Still couldn’t remove the add in.

I wonder if I have a corrupted .dll file associated with the the label printer.

This whole problem is a brain twister.

 

I tried to remove the Dymo label add in but received a notice that administrator privileges are required, which the user has (see attached screen shot). I uninstalled the Dymo program and restarted the computer but the Dymo label add in still persists.

I seem to be sinking deeper into the Outlook quagmire.

Al

 

 

 

Thank you for your prompt reply.

I have attached screen shots of the add ins windows in both normal mode and safe mode.

Al

 

Here is a followup to removing MS 365 and OneDrive and return to the original Office desktop apps. In a nutshell, it was a bust.

I cancelled the MS 365 subscription and removed it from the Apps list as well as OneDrive. They disappeared from the Apps list but persisted as the default Office programs. When I tried to activate the Office Desktop apps the only option was to uninstall the programs, e.g., Excel, Word, etc. So that was of no use.

The other two user accounts on this computer are not effected. They still have the normal desktop programs.

What I will likely do is create a new user account for the user that has MS 365 and copy her documents to the new user account and either remove the problem account or just leave it.

I appreciate everyone’s input.

Thanks again. Your suggestions are spot on.

1 – MS OFFICE 2016 was preinstalled on the Dell computer…however, no CDs were provided. What I do have is an MS OFFICE 2016 CD that I use on my computers here at home. It has the same suite of programs as the computer at the office.

2 & 3 – All documents have been backed up to an external drive. I accessed OneDrive in my browser and downloaded all to an external drive. I did not delete the files in OneDrive yet.

4 – I will cancel the Office 365 subscription.

I assume once the MS Office 365 subscription is cancelled the desktop apps will be available (I included a screen shot of part of the MS Office Desktop Apps Advanced Options screen). This is where I am going into unknown territory.

If there is no other way I may try to install from the CD from home.

Thanks TechTango for the reply. You hit the nail on the head for what I want to do.

I want to go a little farther. It appears one of our users in a satellite office that works by herself apparently was prompted to upgrade the desktop MS Office suite to MS 365. She clicked on it and MS 365 was installed and OneDrive was configured as the place to store the files.

I plan to uninstall MS 365 from the Apps setup and I should have just the MS Office desktop apps available after that. MS Office is an OEM version on a Dell computer. I will then uninstall OneDrive. Naturally, I will make a full disk image before doing the above. My main concern is that the desktop Office programs will be available for the user after I uninstall MS 365.

Brilliant Drcard:))! That fixed that part of it. Trying to untangle OneDrive from a system once it has its hooks in it is not going to be easy.

Thanks for the help.

 

 

Thank you for your reply. Defender does run a quick scan but it does not proceed to a full scan. It only runs a quick scan which does not solve the problem.

 

Thank you, alejr. That was what was needed to resolve the problem. I did try to use the UNC path when you suggested it previously but I must have made a typo so it didn’t work. This time I copied the output from the net use command and pasted in place of the mapped drive letter path. Everything works correctly now. I get the network share directory listing in my log as I wanted.

Thanks again to you and all the helpful AskWoody-ers that provided great suggestions.

As noted in my reply to alejr above I did use the full UNC with the same results.

Huh…I see when I copied and pasted the batch file the AskWoody editor removed all the back slashes. I guess I should have escaped them.

Anyway, here’s a screen grab of the file.

Sure. I cut it down to the relevant lines:

@echo off
color 3F

dir “O:Backup-04” > “C:\Users\UserName\Documents\Backup\BACKUP-Copy-image04.log”

echo.

dir “E:Backup-04” >> “C:\Users\\UserNameDocuments\Backup\BACKUP-Copy-image04.log”

echo DONE >> “C:\Users\UserName\Documents\Backup\BACKUP-Copy-image04.log”

exit

The O: drive is the attached external USB drive.

The E: drive is the network share.

I ran this batch file manually from the local drive and both directories are listed properly. When I run the program from Task Scheduler only the O: drive is listed after it has completed.

I’ve attached a couple screen grabs of the Task Scheduler windows.

I appreciate all the useful suggestions. This has me flummoxed.

 

Thank you all for your suggestions. I did not include quote marks in the Start In box and I disabled Run with highest privileges and I tried using the full UNC for the shared drive. All to no avail. Directory listing is still missing in the log file.

Task Manager has a lot of little gotchas. Still no joy.

 

I knew that would be the next question and I should have included that information. I do have the  path to the location of the batch file specified in the Start In box (C:\Users\username\Documents\backup_batch_file_location\).

I thought about using PowerShell. I looked at the docs and some beginner help courses and my eyes started rolling around in my head. I’m sure it is a better option than the batch file but the learning curve is a bit steep to say the least. As I described earlier, the batch file does just a couple basic things…list directories; xcopy any newer files from one drive to the another and send all output to a text file.

If it wasn’t for this hiccup in Task Scheduler I’d be a happy camper.