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I tried to call for an overcharge on my bill yesterday and it said that there was an 88 minute waiting time. I hung up. My autopay isn’t due until the end of the month so I hope they get back on track soon.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

Sorry b, I didn’t bother with math in my statement LOL.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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b

I see what you mean about Ed’s article. Interesting knowledge for sure, but in my case I guess I will take the chance now that I have already bought and installed the software LOL. For the retail price of Office 2021 Pro Plus, I could buy 50 of these.

I had retail Office Home & Student 2013 which will run out of support soon so that’s why I jumped on this. Thanks for the links and advice to all.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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JohnW

Looks like it got a good rating by BBB.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

I’m not sure I understand all the skepticism about this software since it actually installs from Microsoft and the key seems to be accepted. What are the dangers?

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

I just got a copy of it and it activated with no problem. To redeem it you have to sign in to Microsoft and it installs from Microsoft in the same way all office installs are done.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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Alex5723, JohnW

They make you go through a lot of hoops to finally get to an actual phone number.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

She just said that she couldn’t find anything on my printer and everything she had me try was all the same stuff I have already tried. She talked so fast with her accent that it was hard to understand half of what she said LOL. She just ended things with giving me a case number but no way of escalating it..

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

JohnW wrote:

CADesertRat wrote: Looks like I may have a USB printer. I haven’t tried to call Netgear yet. Well at least there’s the USB option. It sounds like you have tried everything! Netgear is probably worth a shot… before you give up.

So much for Netgear support as the girl from India didn’t have a clue, LOL.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

Hi Paul,

Yes I understand that the PC software isn’t what keeps the printer off the internet. I just meant that I need the full software program after mistakenly installing a basic driver software. The full software will give me more information on the internet info which I don’t have now.

As to a factory reset, I will have to google how to do that on this printer since I didn’t notice anything about that in the user manual and also I have a feeling that a reset won’t help the wireless connection problem on this older printer. Don’t know that for sure but just have a feeling, LOL.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

Thanks PK and I’m sure it does but I can’t find the settings that you show. I just got off the phone with Netgear support from India and the girl there couldn’t help at all, so much for Netgear support LOL.

I think I compounded my problem by installing that stupid basic driver, so at some point I will uninstall that and reinstall the full W10 HP software and maybe I can see some of the things that you showed.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

I tried turning off AX and Smart connect which automatically gave the 5GHZ a 5G ending (xxxx-5G) and and also turned off the 5GHZ broadcast and tried again to connect the printer with no luck 🙁

My 2.4 GHZ SSID is xxxx which is the same as the 5GHZ except for the addition of the -5G.

Looks like I may have a USB printer. I haven’t tried to call Netgear yet.

 

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

I’m sure your right about a newer printer but living on a fixed income and trying to take care of this old body by myself doesn’t give me much room to be buying new printers unless absolutely forced to, LOL

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

JohnW wrote:

Your suggestion about turning off AAX and Smart Connect appears to be correct. Since you need to have a unique SSID to connect that printer explicitly to the 2.4GHz band, you will need to assign a different SSID to each band. According to that screenshot, AAX and Smart Connect requires both bands to have the same SSID, and leaves the choice up to the router. I doubt that will work with the HP printer.

That’s my thinking at this point also. These new routers are setup for fast speeds like in the city and my wireless rarely hits 40 Mbps.

It’s cold still out here in the Desert so I have been busy cutting wood and haven’t been able to reinstall the software yet, so hopefully I can get this thing solved by turning off those 2 things and changing the 5 GHZ to something else.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

Here is a pic of wireless settings and I’m thinking that I may need to turn off AX and smart connect so I can change the SSID & password on the 5GHZ. Any thoughts?

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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JohnW