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Of course – how stupid of me!  [And how incomplete for the upgrade of Win 10 to Win 11]

 

Thanks!

1 user thanked author for this post.

Alex5723

I tried your approach, and it brought back memories of when I upgraded a still-older (2011) all-in-one I keep for use with my scanner and for backup (during the “ready now” period recommended in your column).  I ran the prep, and it seemed to go very well, although slowing significantly as I approached the 90% complete level.  It continued to slow, and after 12 hours at 99%, I just rebooted, signed in, and I am back in more-secure operation.

 

THANKS VERY MUCH FOR YOUR GUIDANCE.

I THINK the topic is resolved.  Now, although the icons remain, I can still open LastPass and I have exported the password file.

It all started to clear up after today’s universal message release by LastPass!

THANKS to everyone for all your help.

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Lars220

This is tricky.

I canNOT directly access my vault – all I get is the safe with the oscillating wheel (sample in first message above).

For apps that I separately recorded the access info, I can log on and change the log-on info.  When LastPass asks whether I want to change its recorded info, I say “no.”  But I then have to be careful to say “no” everytime I access that app.  I have not tried to access other apps for which I did not separately record the log-in name and password.

My concerns are:

• I slip up and give LastPass the updated info.
• Determining how to log in to the 25-35 other apps for which I do not have access info separately.
• When I should remove LastPass as an app and install a new password manager.

Thanks for your help!

Question:  Given that the advice I found on-line about exporting the LastPass vault data did not work, and given that my vault has now been locked by some predator, how do I proceed?

I’ve changed the log-in (name and password) on my key financial accounts, refusing the offer to update LastPass.

I tried using the Microsoft browser (rather than Chrome), but somehow (not by my action) it also offers LastPass (now locked) access.  [Is it because Edge uses the Chrome engine?]

I assume that if I un-install LastPass, I will lose any chance of recovering my access info to the other 30+ sites I had in the vault, so I’ll have to somehow remember and recontact each of these, and reconstruct access.

Suggestions on next steps?

I just sent a response to your earlier message, and your second message came in.

Thanks.  It will probably be several weeks before I can attempt these actions.  I’m really annoyed that I could not send the backup file as I mentioned in my previous message.

 

Once again, thanks.

I have changed the passwords on the major financial links in LastPass.  Is that adequate for now?

I was unable to forward the LastPass info as described in a previous forum response, and on-line how-to articles showed screens that I could not bring up in my LastPass, so that convenient way of backing up my LastPass info was unavailable to me.  I guess the next step is to remove LastPass, knowing that I will cut off some services, and try to reestablish links directly with each service.

Are there any pitfalls I should especially take into account?

Thanks again for confirming my fears.

MANY THANKS.

So, am I now “up a creek”?  Is there a path forward?

How totally careless and stupid of me!  I meant to say LastPass, not OnePass.

Sorry.  Is there a way to repost with the correction, or do I start over?

Fred,

I’ll try to.  First, I have to figure out how to do a good backup of my huge file base (One-Drive).  I was fastidious about this in the 1990s and early 2000s, but I have gotten sloppy here, leading to several major losses (esp Outlook 2016 and from several sources in 2022).

And before that is tax file prep.

[Who said there would be plenty of free time in retirement,]

While I have not attacked my situation yet, there appears to be enough excellent input above that I should be able to resolve my problem!  Thanks to each of you!

We spent hours on the restored pc Saturday, some at the Best Buy store and some in my retirement cottage.  And my daughter now has a working pc, Outlook, MS Office apps, OneDrive, etc.  Two e-mail accounts have been recovered and almost all of the files restored.  There still is more to go (more history to recover), but we advanced much farther than I dared hope.

I thank you (and Susan) from the depths of my heart for your patient and valuable guidance!

I’m of to pick up the pc.  Let’s see what happens!

I deeply appreciate your patience is responding to my questions.  I wish the Geek Squad had some more expertise and, of course, MS did us no favors in closing their stores a few years ago (although I found that only a small percentage of techs had understanding).

Thanks very much!

Let’s see if I can comprehend.

If I send an invitation to her Microsoft account e-mail, all it will do is allow her to use the Microsoft 365 software.  Once set up, the desire is to gain access to the last several years of email files.  I was hoping these would be in the .pst file that was rescued from the bricked pc, so that if that file were imported to the new setup, she would gain access to her email files, including s”sent,” the received e-mails, and stored e-mails folders.  It may also include the Calendar and Contacts folders.  IF SO, she could pick up where she left off before the bricking.

Is this a pipe dream?

Thanks for training this illiterate user!

Okay – I may be stubborn, but:

We have now wiped and “rebuilt” her pc.  There is no Office or Outlook on that pc.

I have removed her as an authorized user in my 365 family listing.

May I send her an invitation to become a user of one of the “family” authorizations without 365 bring back her old settings and file structure?  …with the former gmail user name?  …or would she need a new user name? 

 

Many thanks again!