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  • Patch Lady – KB 4103718 and the “third party problem”

    Posted on May 26th, 2018 at 16:59 Susan Bradley Comment on the AskWoody Lounge

    You remember when I posted the other day that KB 4103718 removed the “we’re researching” note from Microsoft?  Well later that day it changed… again.

    Now it says that a “third party driver” is the cause of the loss of networking, yet it doesn’t say which third party driver is at fault.  With my deepest respect to all that work at Microsoft, as I know all of you work hard and care about your customers, but obviously, but come on, stop tip toe-ing around your business partners and remember that you have a responsibility first and foremost to your customers.

    WHAT third party OEM driver?  As knowing that will help all of us patch quicker.  As it is now we’re stuck in this limbo land of not knowing what *exactly* is the trigger and *exactly* what vendor we need to look out for.

    There is an issue with Windows and a third-party software that is related to a missing file (oem<number>.inf). Because of this issue, after you apply this update, the network interface controller will stop working.

    To locate the network device, launch devmgmt.msc; it may appear under Other Devices.

    To automatically rediscover the NIC and install drivers, select Scan for Hardware Changes from the Action menu.

    a. Alternatively, install the drivers for the network device by right-clicking the device and choosing Update. Then choose Search automatically for updated driver software or Browse my computer for driver software.

  • Patch Lady – KB 4103718 no longer lists “investigation” note

    Posted on May 25th, 2018 at 01:30 Susan Bradley Comment on the AskWoody Lounge

    Remember that KB that was updated to showcase that Microsoft was investigating the networking issues?

    https://support.microsoft.com/en-us/help/4103718/windows-7-update-kb4103718

    This has been removed from this KB and appears to have been updated today to remove this note:

     

    Microsoft is aware that some customers have reported that network drivers are intentionally uninstalled, then fail to reinstall after applying the May 8, 2018 update. This can result in the loss of network connectivity.

    Microsoft is presently investigating and will provide a status update when the investigation is complete.

    I haven’t seen as many reports in the last few days of networking issues, but I’m not sure if that’s due to folks holding off on updating.  I can tell you on my several Windows 7 machines I have not seen an issue with networking.

    As always, when you go to install, be prepared to roll back.

    Updated note:  My apologies if I didn’t make this clear:  The patch had no change.  All that happened was a documentation change where they removed the investigation note.  However we have no final word on what happened.  All I know is that in my personal testing/patching on my Windows 7 under my control none had issues with networking.

  • Patch Lady – KB4103718 /KB4103712 known issues

    Posted on May 14th, 2018 at 13:41 Susan Bradley Comment on the AskWoody Lounge

    As noted in https://support.microsoft.com/en-us/help/4103718/windows-7-update-kb4103718 and in https://support.microsoft.com/en-us/help/4103712

     

     

    Microsoft is aware that some customers have reported that network drivers are intentionally uninstalled, then fail to reinstall after applying the May 8, 2018 update. This can result in the loss of network connectivity. Microsoft is presently investigating and will provide a status update when the investigation is complete.