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  • Debilitating “Outlook needs to close” bug linked to a likely bad Windows cumulative update

    Posted on June 22nd, 2020 at 07:55 woody Comment on the AskWoody Lounge

    Don’t you just love it when Microsoft fails to test its latest version of Outlook with its latest version of Windows?

    Of course, Outlook can’t fix your PST file – because there’s nothing wrong with it.

    We have a few more clues about the bug… and it’s likely that Windows is at fault.

    Details in Computerworld Woody on Windows.

    Sneak peek: I believe that the bug occurs on systems that:

    • Use PST, not OST, files, AND
    • Run Microsoft 365 version 2005 Current Channel release 12827.20268 (from June 2) or Current Channel release 12827.20336 (from June 9), AND
    • Have installed the June 2020 Win10 cumulative update (KB 4557957 for version 2004, KB 4560960 for versions 1903 or 1909, or KB 4561608 for version 1809).
  • Problems updating Office 2019 Home & Student Click-to-Run

    Posted on May 16th, 2020 at 21:39 woody Comment on the AskWoody Lounge

    We’ve had a bunch of reports of problems with Microsoft 365 – not clear if it’s all versions, but some Click-To-Run is having problems.

    @petesmst kicked off this morning:

    I am using Microsoft 365 Home (Current Version: 2004 – Build 12730.20250 Click-to-Run)  on a Windows 10 (64-bit) Version 1909 (OS Build 18363.836)  Desktop PC. When attempting to “Update Now”, the download of updates starts and then stops after around 3-4 minutes.  Nothing further happens, even if left running overnight.

    Then an anonymous poster:

    I have Microsoft Office Home & Student 2019 16.0.12730.20250 on a Windows 10 Pro Version 1909 Build 18363.836 desktop PC. I tried to update Office yesterday and had similar issues. The update process seemed to generate some initial network activity but then it just sat there.

    Then @Brocktoon:

    Same exact issue that I’ve been dealing with for the past few hours this afternoon.  It must be affecting the click-to run stuff.  I’m also running Office 2019 Home&Student 16.0.12730.20250.  I even tried updating the latest Win10 May cumulative update, so I’m now running 1909 18363.836 … the Office update was hanging before, so it’s not the Win 10 update causing it. With my issue, the downloading update window didn’t go away after 20 minutes.

    One anonymous post points to this Reddit Office 365 thread from hadesscion

    When I run the setup for Office 365 the click-to-run process runs in the background, but it never installs. If I cancel the process and run the installer again, it opens up to the download screen but the progress bar doesn’t move.

    And to this Tweet from @trevordennis:

    Is there there some problem with getting office updates? I’ve been trying for two days and the download goes for hours and fails. Trying online repair and it’s sitting at about 3% for 30 minutes now.

    Are you having problems? Find any solutions?

  • Office 365 becomes Microsoft 365: Less here than meets the eye

    Posted on April 13th, 2020 at 01:15 Tracey Capen Comment on the AskWoody Lounge


    By Woody Leonhard

    Earlier this month, Microsoft announced that, as of April 21, the “rented” version of Office known as Office 365 will henceforth be known as Microsoft 365.

    Other than a bewildering array of new names and vague promises of future features, very little will actually change on that day.

    Mostly, if you’re currently subscribed to Office 365, you’ll soon be seeing (and paying for) Microsoft 365.

    Read the full story in AskWoody Plus Newsletter 17.14.0 (2020-04-13).

  • Office 365 mutates into Microsoft 365

    Posted on March 30th, 2020 at 13:06 woody Comment on the AskWoody Lounge

    There’s a whole lotta chaff flying around — and we haven’t yet played with The Real Thing — but here are the basics of Microsoft’s announcement earlier today:

    New Office features start rolling out to Office 365 subscribers today.

    Microsoft 365 Personal (one person, $70/yr) and Microsoft 365 Family (up to 6 people, $100/yr) available on April 21.

    If you’re an Office 365 renter, er, subscriber, you’ll become a Microsoft 365 renter automatically.

    Microsoft has a lengthy official list of new features here.

    Office 365 Business Essentials is now Microsoft 365 Business Basic

    Office 365 Business Premium is now Microsoft 365 Business Standard

    Microsoft 365 Business is now Microsoft 365 Business Premium

    Office 365 Business is now Microsoft 365 Apps for Business

    Office 365 ProPlus is now Microsoft 365 Apps for Enterprise

    Expect to see lots and lots (and lots and lots) of articles about the new features shortly. Remains to be seen how many will be useful for you.

    Mary Jo Foley has an excellent roundup on ZDNet.

  • Microsoft 365 Life – your opportunity to rent an Office 365 superset

    Posted on December 5th, 2019 at 11:15 woody Comment on the AskWoody Lounge

    I’m reading a lot of … speculation … about the newly announced (but not yet seen) Microsoft 365 Life.

    Whadda name.

    Mary Jo Foley has a balanced and fact-based article on ZDNet. The speculation you’ve seen about Windows-for-rent are (at this point) all wet.

    Wes Miller, who knows more about Microsoft licensing than any person alive, puts it this way:

    We’ll see Microsoft 365 Life (or a similarly named for-rent combo) roll out around the middle of next year. Don’t expect to see any major changes from Office 365.

  • Unable to access Microsoft 365 services

    Posted on January 29th, 2019 at 18:55 admin Comment on the AskWoody Lounge

    Yep. Looks like Microsoft 365 is down again.

    The official report (as of this moment):

    Affected users are unable to authenticate to and access Microsoft 365 services… Dynamics 365, LinkedIn, and other services that leverage Azure Active Directory (AAD) are or were also affected by this event… This issue may potentially affect any of your users attempting to access Microsoft 365 services.

    Start time: Tuesday, January 29, 2019, at 9:15 PM UT. [That’s 4:15 pm in New York.]

    Preliminary root cause: A portion of third-party managed network infrastructure that facilitates authentication requests and access to Microsoft 365 services was degraded.

    Can’t help but wonder if this is related to the sporadic Microsoft Update Catalog outages we’re seeing.

  • Patch Lady – Microsoft safe links is having issues

    Posted on January 29th, 2019 at 10:59 Susan Bradley Comment on the AskWoody Lounge

    Office 365 and Microsoft 365 has a service called “safe links” where it prescans the urls that users receive in emails.

    Per the Microsoft 365 twitter account it’s having issues.  If you attempt to click on the links you’ll get a service unavailable.

    If you need to convert these links, you might want to try using

    The fix is rolling out now.  Safe links is something I honestly recommend that you set up if you use Office 365.  You’ve probably seen it in action in  You’ll get an email and the first part of it has and then it’s followed by the url of the site along with your email address for the ability to track it through your Advanced Threat Protection portal.  Bottom line, it’s not you, it’s them.  And I strongly recommend signing up and following that twitter account and setting it up to alert you directly.  There is no way (that I’ve found) to get an alert directly from Microsoft about issues in their service.  While it’s documented in the portal, you have to go there, and even when I have the 365 admin app on my phone I don’t get proactive alerts that something is amiss.  So for now, twitter is my way to know when it’s them, not me.