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  • If you bought a new Surface Pro 2 from Microsoft four years ago, you can’t get any official help

    Posted on June 11th, 2018 at 00:56 woody Comment on the AskWoody Lounge

    (At least, not free help on the Microsoft Answers Forum.)

    In a Saturday morning news dump, a Microsoft contractor announced the end of Answers Forum support for Win 7 and 8.1, Office 2010 and 2013, Surface Pro and Pro 2, IE 10 and earlier, Security Essentials, and much more.

    Does this mean we won’t get any official word about new bugs in Win7 and 8.1 patches?

    Computerworld Woody on Windows.

  • Bots are creeping into the Microsoft Answers forum – “directly.com”

    Posted on September 25th, 2017 at 12:01 woody Comment on the AskWoody Lounge

    A real eye-opener from langware on the Microsoft Answers forum:

    I have read replies here in CPC (the Community Participation Center) about “directly.com”. I searched on the company and found this on their site:

    How it works

    Your best community members earn rewards for creating and optimizing automatic responses, personally answering customer questions, and handing off to agents when needed.

    That may help explain why so many bad Microsoft bugs are dismissed with official comments about the “small number of users” and/or “we are aware of the situation and will respond when there’s a solution” responses.

    Are the bots not particularly capable – or just entirely clueless?

    Thx to DP, who brought this thread to my attention. DP adds:

    Does not seem to bode well for the MS Community as a whole. One volunteer who has expressed her thoughts in this thread has had several of her posts deleted, she always speaks her mind. Seems MS doesn’t like hearing the truth.