• pr_connect_reset_error on Firefox when opening mailchimp link

    Home » Forums » AskWoody support » Questions: Browsers and desktop software » Questions: Browsers and desktop software – other » pr_connect_reset_error on Firefox when opening mailchimp link

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    DaveBoston
    AskWoody Plus
    July 3, 2023 at 5:48 am #2570697

    Whenever I click on a mailchimp link, I get the pr_connect_reset_error on Firefox, and a similar error on Chrome and Safari. I have done quite a bit of Googling on this, tried all the suggestions I could find (clear cache, no proxy, firewall, anti-virus, about:config) without success. Any ideas?

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    • Anonymous
      Guest
      July 4, 2023 at 4:59 pm #2571139

      This reads like it could be a problem with Mailchimp’s server or somewhere else in the way to Mailchimp’s content.

      Sometimes the “pr_connect_reset_error” message can be caused by a server misconfiguration, and you should seek help from Mailchimp or report it Mailchimp support as a bug.

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      • DaveBoston
        AskWoody Plus
        July 4, 2023 at 5:44 pm #2571151

        Thanks – yes, I have reported it. Their response has been underwhelming; 2 different people have responded with boilerplate that shows they did not even read my report details.

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        • Anonymous
          Guest
          July 6, 2023 at 2:25 am #2571477

          You have my sympathy that they do not seem to care. Perhaps the newsletter publisher/business you are being asked to subscribe to would like to know if they are losing business or readers because of this problem you are having, sometimes a client making a request of the newsletter service can get things moving along.

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          • Susan Bradley
            Manager
            July 7, 2023 at 10:49 am #2571881

            My guess is that it’s unique to his set up as the links work for me.

            Susan Bradley Patch Lady/Prudent patcher

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    • Susan Bradley
      Manager
      July 4, 2023 at 5:37 pm #2571149

      Given that you aren’t a plus member I’m guessing you aren’t referring to the mailchimp links we use for the newsletter?

      Is the link you are clicking on from some other newsletter?  The SSL appears to be broken.

      Susan Bradley Patch Lady/Prudent patcher

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    • Paul T
      AskWoody MVP
      July 5, 2023 at 4:55 am #2571216

      Can you disable Avast in the short term?

      cheers, Paul

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      • DaveBoston
        AskWoody Plus
        July 5, 2023 at 5:24 am #2571219

        Thanks for the suggestion, Paul. Disabled Avast, cleared Firefox cache and restarted Firefox. Tried link again, same problem. Did the same with Chrome. Same problem.

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    • Paul T
      AskWoody MVP
      July 5, 2023 at 8:23 am #2571232

      If you copy the link and then “Paste & Go” in Firefox?

      cheers, Paul

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      • DaveBoston
        AskWoody Plus
        July 5, 2023 at 9:04 am #2571236

        No Paste & Go option in Firefox 102.13.0esr, only Paste. No different.

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    • Paul T
      AskWoody MVP
      July 5, 2023 at 10:38 am #2571268

      Whatever is causing the issue is in the browser. Weird that it happens in all browsers you’ve tried.

      cheers, Paul

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      • b
        AskWoody_MVP
        July 5, 2023 at 10:44 am #2571269

        Therefore caused by an extension which is present in all three?

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    • DaveBoston
      AskWoody Plus
      July 5, 2023 at 10:51 am #2571274

      No extensions in Chrome, tried on different machine – Win 10 with Norton – still happens.

      Could this be caused by the PepWave SurfSolo router or the Verizon FIOS box that feeds it?

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      • Anonymous
        Guest
        July 6, 2023 at 2:25 am #2571475

        Same Anon, more questions…

        Do you remember changing any normal OSX network settings or applying any unsupported fixes?

        Do you use any Virtual Private Network (VPN) service?

        Do you have Avast installed on all your computers?

        Are you able to disable HTTPS scanning in Avast’s Web Shield?

        Could this be caused by the PepWave SurfSolo router or the Verizon FIOS box that feeds it?

        A direct connection to the Verizon FIOS gateway could decide if the PepWave SurfSolo (SoHo?) router is causing the “pr_connect_reset_error”.

        Sure you can ask Peplink and Verizon for for help.

        Notes:
        A faulty SSL certificate, or program library add-on can cause “pr_reset_errors”.

        Also, from past experience disabling Avast may not completely work as described, there may be lingering protections still in place which may cause odd disruptions.

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        • DaveBoston
          AskWoody Plus
          July 6, 2023 at 5:01 am #2571498

          Do you remember changing any normal OSX network settings or applying any unsupported fixes? NO

          Do you use any Virtual Private Network (VPN) service? NO

          Do you have Avast installed on all your computers? Only this one

          Are you able to disable HTTPS scanning in Avast’s Web Shield? Yes, tried that, no luck

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    • Paul T
      AskWoody MVP
      July 6, 2023 at 12:10 am #2571469

      The router should not interfere with URLs unless you have it set to inspect packets for malicious web sites. I don’t know if you can do this with a PepWave.

      cheers, Paul

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    • Paul T
      AskWoody MVP
      July 6, 2023 at 12:12 am #2571470

      Can you use your phone as a wifi hot spot and connect a machine to it to test the URL?
      Set the connection to metered.
      This will exclude the router.

      cheers, Paul

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      • DaveBoston
        AskWoody Plus
        July 6, 2023 at 5:27 am #2571501

        I tried the link from my phone using cellular data (not WiFi) and the link worked fine (Safari). So seems the problem has to do with WiFi connectivity. Will try using the phone as a hotspot for the laptop, as suggested, to rule out a browser problem.

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        • DaveBoston
          AskWoody Plus
          July 6, 2023 at 2:19 pm #2571648

          I used my iPhone hotspot to connect my laptop to the internet. Link worked like a charm. Back to WiFi and same error. So it def has something to do with the WiFi.

          Only 2 things there – incoming Verizon FIOS router (WiFi turned off) feeding PepWafe surf solo.  Anyone have experience?

           

          Is there a better WiFi/networking board than “Networking – routers, firewalls…” on AskWoody? Just crossposted there.

           

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