• JAVA Problems (Windows XP SP2)

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    WSsobershe
    AskWoody Lounger
    October 24, 2004 at 9:27 am #411387

    I am trying to use Live Chat at Iomega to get support and every time I submit my request I get an error message stating that This browser does not support Java or its use is currently disabled. You may be able to enable Java by lowering your browser security level. I lowered security and turned off the SP2 pop-up blocker as well as my own pop-up blocker but no matter what I do I keep getting the same error message. The Iomega site says it needs to install Right Now Collaboration and I select install but nothing happens. I know this is probably all due to SP2 but I sure would like to know how to temporarily disable some of the security when I need to. BTW, I did try setting the Security to Low but that didn’t even help.

    TIA

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    • WSRebel
      AskWoody Lounger
      October 24, 2004 at 3:24 pm #891499

      Are you using the MS VM or the Sun Java run time environment? If you are still using the MS version, it might be time to switch to the Sun version. You can find it here . Download and install the J2SE 5.0 JRE. After installation, go to Tools>Internet Options>Advanced and under the Java (Sun) setting, select “use JRE 1.5” and unselect anything under the Microsoft VM.
      Another thing you might want to try is adding the Iomega site to your list of Trusted Sites (Tools>Internet Options>Security>Trusted Sites>Sites). Adding sites to the “Trusted Sites” zone usually lowers security settings enough to accomplish what you are trying to do.

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      • WSsobershe
        AskWoody Lounger
        October 31, 2004 at 9:43 am #893799

        John,
        I added Iomega to my trusted sites list and I stil got the error. So, now I need to understand about MS VM. I’m not really sure what it is. And I looked in Tools>Internet Options>Advanced and there isn’t currently a Java section and I don’t see anything referring to MS VM?

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        • DaveA
          AskWoody_MVP
          October 31, 2004 at 2:27 pm #893843

          The settings will been here, see attachment.

          DaveA I am so far behind, I think I am First
          Genealogy....confusing the dead and annoying the living

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        • DaveA
          AskWoody_MVP
          October 31, 2004 at 2:27 pm #893844

          The settings will been here, see attachment.

          DaveA I am so far behind, I think I am First
          Genealogy....confusing the dead and annoying the living

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        • WSRebel
          AskWoody Lounger
          October 31, 2004 at 3:08 pm #893869

          If you haven’t installed the Sun version, you won’t see a Java section. You will see the section for the MS VM (which MS licensed from Sun) as per Dave’s screen shot. As for installing the Right Now Collaboration, if I remember correctly, you may have to hold down the Control key while you click on Install Now (one of SP2’s security features).

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          • WSsobershe
            AskWoody Lounger
            November 6, 2004 at 8:30 pm #896519

            I don’t have the Microsoft VM section at all. I’m using IE 6.0.2 SP2. And I did try holding the Control key and still nothing happened. As far as the Right Now Collaboration, I conversed with them from my work PC and that problem has been solved. Now I am just curious why I don’t have the VM section.

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            • DaveA
              AskWoody_MVP
              November 6, 2004 at 9:24 pm #896559

              Because it has NOT been installed. You do NOT need it if you have the Sun Java engine.

              DaveA I am so far behind, I think I am First
              Genealogy....confusing the dead and annoying the living

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            • WSsobershe
              AskWoody Lounger
              November 7, 2004 at 11:17 pm #896804

              Dave,
              forgive my ignorance, but what is the Sun Java engine? I went to their site but can’t seem to find out what it really is. Are you saying that Microsoft has a Java engine but Sun’s is better? Am I opening myself up to other problems by installing it? Am I making myself more vulnerable to outside “attacks”?
              scratch

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            • joep517
              AskWoody MVP
              November 8, 2004 at 12:13 am #896821

              Sherry,
              The Java programming language was invented by Sun. It needs what is called a virtual machine (VM) to run on a PC. MS had licensed the Sun VM and made some proprietary changes to it. That became the subject of a lawsuit. Sun won and MS can no longer distribute their version which by the way is now several years and versions old. If you want to access a site that tells says you need Java then you must install a VM. It is possible that you may find a site that uses some of the proprietary stuff that MS added. However, in general Sun’s is the best option now because of the age of the MS version.

              Joe

              --Joe

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            • WSsobershe
              AskWoody Lounger
              November 8, 2004 at 11:07 pm #897217

              Thanks for the info. I dowloaded it and all seems to be ok!

              Thanks again.

              Reply | Quote
            • WSsobershe
              AskWoody Lounger
              November 8, 2004 at 11:07 pm #897218

              Thanks for the info. I dowloaded it and all seems to be ok!

              Thanks again.

              Reply | Quote
            • joep517
              AskWoody MVP
              November 8, 2004 at 12:13 am #896822

              Sherry,
              The Java programming language was invented by Sun. It needs what is called a virtual machine (VM) to run on a PC. MS had licensed the Sun VM and made some proprietary changes to it. That became the subject of a lawsuit. Sun won and MS can no longer distribute their version which by the way is now several years and versions old. If you want to access a site that tells says you need Java then you must install a VM. It is possible that you may find a site that uses some of the proprietary stuff that MS added. However, in general Sun’s is the best option now because of the age of the MS version.

              Joe

              --Joe

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            • DaveA
              AskWoody_MVP
              November 8, 2004 at 3:01 pm #897023

              Go to and select Get it now

              DaveA I am so far behind, I think I am First
              Genealogy....confusing the dead and annoying the living

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            • WSsobershe
              AskWoody Lounger
              November 8, 2004 at 11:06 pm #897215

              Got it!

              Thanks Dave!!

              Reply | Quote
            • WSsobershe
              AskWoody Lounger
              November 8, 2004 at 11:06 pm #897216

              Got it!

              Thanks Dave!!

              Reply | Quote
            • DaveA
              AskWoody_MVP
              November 8, 2004 at 3:01 pm #897024

              Go to and select Get it now

              DaveA I am so far behind, I think I am First
              Genealogy....confusing the dead and annoying the living

              Reply | Quote
            • WSsobershe
              AskWoody Lounger
              November 7, 2004 at 11:17 pm #896805

              Dave,
              forgive my ignorance, but what is the Sun Java engine? I went to their site but can’t seem to find out what it really is. Are you saying that Microsoft has a Java engine but Sun’s is better? Am I opening myself up to other problems by installing it? Am I making myself more vulnerable to outside “attacks”?
              scratch

              Reply | Quote
            • DaveA
              AskWoody_MVP
              November 6, 2004 at 9:24 pm #896560

              Because it has NOT been installed. You do NOT need it if you have the Sun Java engine.

              DaveA I am so far behind, I think I am First
              Genealogy....confusing the dead and annoying the living

              Reply | Quote
          • WSsobershe
            AskWoody Lounger
            November 6, 2004 at 8:30 pm #896520

            I don’t have the Microsoft VM section at all. I’m using IE 6.0.2 SP2. And I did try holding the Control key and still nothing happened. As far as the Right Now Collaboration, I conversed with them from my work PC and that problem has been solved. Now I am just curious why I don’t have the VM section.

            Reply | Quote
        • WSRebel
          AskWoody Lounger
          October 31, 2004 at 3:08 pm #893870

          If you haven’t installed the Sun version, you won’t see a Java section. You will see the section for the MS VM (which MS licensed from Sun) as per Dave’s screen shot. As for installing the Right Now Collaboration, if I remember correctly, you may have to hold down the Control key while you click on Install Now (one of SP2’s security features).

          Reply | Quote
      • WSsobershe
        AskWoody Lounger
        October 31, 2004 at 9:43 am #893800

        John,
        I added Iomega to my trusted sites list and I stil got the error. So, now I need to understand about MS VM. I’m not really sure what it is. And I looked in Tools>Internet Options>Advanced and there isn’t currently a Java section and I don’t see anything referring to MS VM?

        Reply | Quote
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