Newsletter Archives

• Symantec Endpoint Protection throwing blue screens

  Posted on October 15, 2019 at 09:29 CDT by woody • Comment in the Forums

  Not sure what’s causing the problems (maybe a buggy update to Symantec?) but I’m seeing complaints all over about Symantec Endpoint Protection throwing bluescreens.

  A friend of mine wrote and said that they’re seeing bluescreens on most of their systems:

  It’s only if we have the Proactive threat protection I think?

  Symantec has posted an alert:

  Endpoint Protection Client gets a Blue Screen Of Death (BSOD) BAD_POOL_CALLER (c2) or KERNEL_MODE_HEAP_CORRUPTION (13A)

  When run LiveUpdate, Endpoint Protection Client gets a Blue Screen Of Death (BSOD) indicates IDSvix86.sys/IDSvia64.sys is the cause of the exception BAD_POOL_CALLER (c2) or KERNEL_MODE_HEAP_CORRUPTION (13A).

  When BSOD happens, Intrusion Prevention signature version is 2019/10/14 r61.

  Work around:

  Symantec released Intrusion Prevention signature version 2019/10/14 r62.

  Please run LiveUpdate again to download latest Intrusion Prevention signature 2019/10/14 r62, or rollback to an earlier known good content revision to prevent the BSOD situation. Please check How to Backdate Virus Definitions in Symantec Endpoint Protection Manager in details to roll back definitions.

  Any idea if my friend is right?

  Antivirus Apps Symantec bluescreen

• How to block malware with Windows’ built-in security

  Posted on September 9, 2019 at 01:00 CDT by Tracey Capen • Comment in the Forums

  SECURITY

  By Lance Whitney

  For years, it seems as though Microsoft gave little thought to malware protection. But the latest tools in Win10 are robust and comprehensive.

  These days, malware comes in many forms: viruses, rootkits, ransomware, phishing, and others. More than ever, you need to ensure your personal computer is protected. Until recently, your best bet was to use a full-time, third-party anti-malware product. But if you’re running a current version of Windows 10, the tools built into the OS are now probably all you need.

  Read the full story in AskWoody Plus Newsletter 16.32.0 (2019-09-09).

  Antivirus Apps Anti-malware, AskWoody Plus Newsletter, Windows 10, Windows Defender
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