A problem with Easeus Backup

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My laptop was running way too hot so yesterday, before disaster struck, I made a system image (C:), and backed up D: partition using Easeus Todo Backup 5, paid version, then sent the machine off for repair. Today I tried to restore the D partition to a drive on my desktop machine to get at the e-mails I sent yesterday. All seemed to be going well which, alone is cause for concern. With a little help Easeus found the backup, I selected the empty drive as the restore destination, then got an error, “Disk number error.” Not exactly self-explanatory, why can’t software engineers speak in the vernacular?

I have searched on-line for the error message, Easeus has nothing helpful, their Suppport is sluggish, and that’s being kind, in my experience it takes about a week to get a response which doesn’t answer the question first time. Another link lead me to believe that this might be because the laptop drive is SATA whereas the desktop is IDE. Anyone know if this is true? Or if there’s a work-around? Any light shed greatly appreciated.

One other thing that might be relevant. The laptop has Win 7, the desktop XP Pro SP3, both using NTFS.

David

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I am not sure if all Imaging apps can restore to a different PC. With Acronis True Image 2013 I had to add the Plus Pack to allow this additional functionality. I am not sure if the EaseUS product is the same or not.

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Easeus does claim to be able to restore to a new drive of different size etc. Nothing on their Website mentions any problem with SATA or IDE. Anyone restoring an older drive to a newer one might very well be changing from IDE to SATA, so if it can’t be done that’s a good reason for not using Easeus. I only chose it because it was well reviewed in Windows Secrets.

David

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Unfortunately restoring to a different HD or different PC makes for problems at times. I have never used EaseUS, sorry. I have used Acronis for several years. Perhaps someone else that has used EaseUS can let us both know. Does EaseUS have a user forum that this question could be posed to, or perhaps a contact us link for technical assistance? Perhaps this page will help.

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It seem amazing that they can’t come up with a Imaging software with all the options that we run into at times.

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Any light shed greatly appreciated.

One other thing that might be relevant. The laptop has Win 7, the desktop XP Pro SP3, both using NTFS.

David,
Hello… When your “Recovering D” to the “Desktop” is EaseUs installed on it (Desktop), or are you doing the recovery from a “recovery disk”? Regards Fred

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Thanks for the responses. Yes, Easeus is installed on the desktop machine as well as the laptop. Maybe I should boot from the recovery CD and try the restore that way. As Jagworld says it seems amazing that there isn’t a one click imaging software. Over many years I’ve had had drive failures, or corruptions tht prevent booting, always at the most inconvenient times, up a mountain in Indonesia for one. (That hole I dug myself out of using a Swiss Army knife!). I’ve always travelled with an external drive complete with image, but have never been able to restore as the software claimed. Always some issue, always ended the same way, re-installation. I used to use Boot-It, but the interface is so arcane that unless you use it at frequent intervals you are left baffled.

Will try the boot disk.

David

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I always use the Boot Disk with Acronis when I am both creating and restoring with Acronis. It works well from the desktop, but I prefer doing these things outside of the Windows environment.

Whenever I create an Image (at least once per month) I then turn around immediately and restore that Image. This verifies to me that it will work when you know what hits the fan. The very first time I did that it was pretty scary. Now it’s just second nature to me.

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I can’t explain the error and in this case, since you are not really booting from the restored drive, there should be no issues restoring to a different drive in a different PC. Restoring an image should never be a problem and the extra support supposedly available through some apps / packs, whatever, is meant to allow you to boot from an image originally created in another PC, overcoming the fact that you should need different drivers for the “new” hardware.

That said, you don’t need to restore an image to access it. You can simply mount it and access it as a virtual drive: http://www.todo-backup.com/products/features/mount-backup-image-file.htm

Mounting the image would be my choice as it will allow you to copy the files you need.

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Thank you ruirib, you hit the nail on the head. I mounted the imagine as a drive and it worked a charm. Medico’s suggestion of making and immediatel restoring an image is great advice too. In the past I’ve made images about once a month, but having made it I’m satisfied just knowing that it’s there if I need it. Then when I do need it I’m scratching around trying to dig myself out of the hole. No doubt about it, your way is better.

David

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Glad that worked :).

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Glad we could help. Imaging has served me very well over the last few years.

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