Annoying problem with right-click menus

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Since installing Win 7 and Office 2010 (32 bit) on my PC (64 bit) and laptop (32 bit), I’ve experienced a really annoying problem with “right click” menus. For example, if I right click on a document in Word what I call the copy/paste menu appears. Fine so far. However, when I move the pointer pretty onto the menu to select an action, within seconds the menu disappears. This happens even if I have not move the pointer off the menu. Interestingly, when I right click again, everything works as it should. I experience the same “behavior” in Word, Excel, and Outlook. I don’t use the other apps very much, but I wouldn’t be at all surprised if the same thing happened there. This only seems to happen within my Office apps.

Any thoughts would be greatly appreciated.

Pyramid 36

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It should not happen. The menus should stay on display until you select an item or click the mouse somewhere else. This suggests a utility or third party add-in that is interfering with normal operation. You can eliminate third party add-ins by testing Word in Safe Mode.

From Start Run (Winkey+R), type in

winword /a

and press Enter. Test the right-click action now. Does the Context menu close itself now?

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….You can eliminate third party add-ins by testing Word in Safe Mode…From Start Run…type in winword /a

Hello, I had a similar annoyance that I’ve been able to avoid by using Word in Safe Mode as described above, but I’m not clear on where the add-in came from or what I should do next. So assuming that the original poster found the issue was not present in Safe Mode, what is the next step to “eliminate the third party add-ins?”

Thanks.

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….You can eliminate third party add-ins by testing Word in Safe Mode…From Start Run…type in winword /a

Hello, I had a similar annoyance that I’ve been able to avoid by using Word in Safe Mode as described above, but I’m not clear on where the add-in came from or what I should do next. So assuming that the original poster found the issue was not present in Safe Mode, what is the next step to “eliminate the third party add-ins?”
Thanks
-Carmen

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……..
but I’m not clear on where the add-in came from or what I should do next……. what is the next step to “eliminate the third party add-ins?”
Thanks
-Carmen

Can you see the add-ins by doing…..
File>Options>Add-Ins

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I have Word 2002, so I don’t see File>Options>Add-Ins. But I did find “Templates and Add-Ins” under the Tools menu in Word and I don’t see anything listed under “Global Templates and Add-Ins…currently loaded”…am I looking in the right place? Does that mean my issue is not with Add-Ins?

The annoyance I was referring to was that Word takes longer to load on certain XP user accounts, and Paste is disabled on the right click menu immediately after Copying from the web and opening Word.

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I have Word 2002, so I don’t see File>Options>Add-Ins. But I did find “Templates and Add-Ins” under the Tools menu in Word and I don’t see anything listed under “Global Templates and Add-Ins…currently loaded”…am I looking in the right place? Does that mean my issue is not with Add-Ins?

The annoyance I was referring to was that Word takes longer to load on certain XP user accounts, and Paste is disabled on the right click menu immediately after Copying from the web and opening Word.

cruelas – Sorry, Post #1 is using Win 7 and Office 2010. My reply was for that setup with possible Word 2010 Add-Ins..
Now, I see you have a different setup with XP and Word 2002. Do you have XP Pro SP3?

If Word is opened before you copy from a web site, does that help?

Can you give a sample web site and what you want to copy and paste from that web site. I have a computer available with XP Pro SP3 and Word 2003 SP3.

PS: Does Copy and Paste from web sites work for some of your User accounts and not others? If yes, are there non-Word AddIns being used by the other User accounts?

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Thanks for the responses. Sorry, I didn’t mean to stray from the original post; I thought the fix would be the same.

>>Do you have XP Pro SP3?
I have XP Home SP3

>>If Word is opened before you copy from a web site, does that help?
Yes. I only experience the issue when I open Word directly after copying something–anything, even text from a Word Pad text document offline. And this happens with both user accounts (so we can forget about the slow start-up issue).

I did some searching and found some info. that might help:
1. I have this in my Add/Remove Programs: Microsoft Works Suite Add-in for Microsoft Word
2. This is listed under “COM Add-Ins” in Word:
“Web Page Wizard” (unchecked)
“Location: C:Program FilesMicrosoft OfficeOffice 10WEBPAGE.DLL”
“Load on Demand”
3. I also found that someone online recommended searching for .DOT files and renaming them to “find the culprit.” I found many such files the in these folders:
C:Program FilesMicrosoft Works1033Wizzards
C:Program FilesMircosoft OfficeTemplates1033

4. And when I look in Word: Help menu>About Microsoft Word>System Info.
>Applications>Microsoft Word 2002>Summary
it says “Add-Ins….0”

So maybe my issue isn’t with third-party add-ins after all? What do you think? And by the way (if it isn’t obvious), I don’t really understand what “third-party add-ins” are and how I would know if I wanted to keep them.

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>>
………
Do you have XP Pro SP3?
I have XP Home SP3

>>If Word is opened before you copy from a web site, does that help?
Yes. I only experience the issue when I open Word directly after copying something–anything, even text from a Word Pad text document offline. And this happens with both user accounts (so we can forget about the slow start-up issue).
…………….

I did some “copy” testing using Win XP Pro with Word 2000, Word 2003, and Word 2010.
In all cases, Word must be open or the Paste function is not available. As long as Word is already open then Copy and Paste works fine from other docs, web sites, etc. to an existing Document or a New Document.

HTH

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Well, the reason I thought there was a problem, was that I AM able to Copy BEFORE I open Word then Paste AFTER I open Word–BUT ONLY WHEN I OPEN Word IN SAFE MODE (Run>winword /a).

I appreciate your time, and thanks for your help. I’ll do some more searching later and decide if it’s an annoyance that I can live with :). Thanks again.

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Well, the reason I thought there was a problem, was that I AM able to Copy BEFORE I open Word then Paste AFTER I open Word–BUT ONLY WHEN I OPEN Word IN SAFE MODE (Run>winword /a).

I appreciate your time, and thanks for your help. I’ll do some more searching later and decide if it’s an annoyance that I can live with :). Thanks again.

BTW Welcome to the Lounge. You’ll find lots of useful info here.

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I did some “copy” testing using Win XP Pro with Word 2000, Word 2003, and Word 2010.
In all cases, Word must be open or the Paste function is not available. As long as Word is already open then Copy and Paste works fine from other docs, web sites, etc. to an existing Document or a New Document.

HTH

This is strange. I have XP Home, SP3 and Office 2003 Pro, and often copy reviews of plays, art exhibitions, operas, etc from the Daily Telegraph web site and place them in my ‘To See’ folder, and never open Word in advance.

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Have you got Babylon installed? Babylon removes the copy/paste function- just as you describe. You don’t need to uninstall Babylon, but do need to disable it as a Word add-in. Perhaps some other software is causing the same problem that Babylon does.

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I’m still working on my specific issue (sorry for taking this thread off-topic!), but I found a similar discussion for anyone interested: Thread: “Copy and paste not working on Internet”
http://windowssecrets.com/forums/showthread//133051-Copy-and-paste-not-working-on-Internet

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