Anybody out there have trouble installing Windows 10?

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I have a few problems filed away, and I’ve bumped into many others, but I’m interested in knowing if you, or someone you know, encountered (and solved
[See the full post at: Anybody out there have trouble installing Windows 10?]

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I puchased an HP laptop from Walmart 3 months ago with Windows 8.1. They gave me a free update to Windows 10. When I had 2 windows open the whole computer froze. HP Help (Chat) was given remote access and fixed it in about 45 minutes (about 40 steps and 3 restarts). I have a slow phone line ethernet connection. It’s been working great ever since (2 weeks ago)

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@Jim –

Thanks. Any idea what they did?

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Hi Woody,
Have an ACER Aspire X1800 Desk top Win 7 with an NVIDIA Display adapter which is up to date. When I install win 10 the Display adapter changes to a Microsoft Basic Display Adapter which gives the wrong aspect on the screen plus video problems. All other functions appear to be OK. Normal adapter is GeForce 7100. Had to revert back to Win 7.

Have a win 7 HP 630 Notebook which changed to Win 10 without any problem.

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There is a pretty substantial thread on the MS support forums with a bunch of us unlucky folks with the following error message: “C1900101-20017. The installation failed in the SAFE_OS phase with an error during Bot operation.” Some users have reported success with massive effort, but there is no real understanding of this error – which seems to describe what happened but not why. A little internet searching shows that this error – and the associated upgrade problems – has existed back to W7 – and was reported extensively during the W10 beta period. A number of us have (generally Samsung) SSDs as boot drives and my suspicion is that the C: drive partitions got screwed up when the SSD was imaged from an existing drive. However, some users with SSDs have been successful. My additional issue is that Dell says my 2 1/2 year old Dell XPS 8500 is not supported for W10 with no word about whether that might change (with Bios updates, etc.). I have used the instructions you provided to turn off the W10 offering and am planning to remain at Win 8.1 Pro for a while and then give away the system early next year and convert everything to Macs.

It’s fine to use my name.

David

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I had some problems, but they apparently were self-inflicted. I had reserved a copy of W10, but then saved a copy of the ISO and tried to install the OS from it. Because of the reservation, my attempts failed, even after going through a mess of clearing attemtps, etc. In the end, when I let the reservation process do the job, it worked.

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I can make the Win10 upgrade succeed or fail. Every time.

These fail consistently
The Windows Update method
Media Creation Toolkit
Win10 ISO on the HD
Changing the Region and Language to US

This works every time. Create a bootable UFD from the Windows ISO. Run setup.exe (on the UFD) in Windows.

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I’m putting this here because it’s the most recent place and I want to be sure you see it.
In spite of my still being on a “metered” conncection, tonight (Sat. 9/26) at about 1930 I started getting a message telling me that my memory was low and to restart. I ignored it, until at 2000 I started my Lenovo Power DVD program to watch a video. At that point the machine went to a black (NOT blue) screen, with a “memory failure in line 1” message.
Everything I tried to get passed that failed. Finally I did a restart and sure enough it was an “update loading do not turn off your computer” message. It was only 5 minutes (2000 to 2005) before I regained control of the computer. I checked the system for updates and it still showed the Security for Flash player and the cumulative update for windows 10 showing as as waiting for download. I can’t tell what updated, but the machine is running fine as of 2114, AND IS STILL ON “METERED”.
Just a heads up on the expirement.

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@Jim –

Very strange. Wonder what could’ve happened???

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@Brian –

When you say “fail,” what are the symptoms?

What kind of hardware are you using?

Thanks.

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@David –

Thanks! I’ll run it down…

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@JB –

Thanks. Have you tried blocking the driver update, and installing the GeForce driver manually?

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Hi Woody,
Did try the uninstall etc without success, although the video improved the aspect remained wrong. All returned back to the original problem on restart. Thought I may have another attempt after the October Win 10 updates. It is a standby PC, so not urgent and I am still using a PC with WIN 8.1 until I decide to update that one.
John

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Most of the faiuled messages were “Something happened”. I can’t recall the percentage where it failed and went back to Win8.1 but around 30%. Win8.1 still worked.

Hardware was Dell and Asus desktops and laptops.

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As an insider (and part time techno dabbler since Dos) I like to run multiple Win systems to leave my options open in case of disaster. Gave the Win10 a tryout on my new 64bit system with 8gig of ram. Kept my Win7 Pro (old faithful) and upgraded win8.1 home and win7 pro drives to 10. The 8.1 upgrade went okay but the win7 one not only failed to bring all the Apps (whatever happened to “prgrammes”?) but it refused to rollback to the original and so I was left with having to install them all again. Unfortunately, I then got caught in the neverending loop of the Nvidia driver failure and had to start from scratch again. Despite having 3 perfectly good Win licences,I am in the situation of being unable to Activate as ALL of my keys are treated as invalid %%5@@@##.
Fortunately, I have a lot of time on my hands to fix everything myself but really pity the poor souls who have to rely on techos from microsoft.
As an IT pro for over 40 years I can see where so much has gone wrong. Todays’ Coders and Testers, for example, usually have no idea how things actually hang together as they can only see their small microcosmic view of the world. And some, are so “techo-focused” they forget reality and just want to use the latest gizmos (see win8 from a Business perspective or, the AVG white text on yellow background from a useability perspective).
Microsoft have done an amazing job given the incredible complexity of it all so nothing will ever be perfect. But then when you see the cras stupidity of forced updates or win10 unwanted (hidden) “preinstallation” you have to wonder where it will all end.
To recap, installation/upgrades should always be taken with care and a good backup plan. Isn’t it an exciting/frustrating world that we live in.

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@David: Your Dell XPS 8500 PC was first manufactured in early 2012 and Dell themselves has not tested the XPS 8500 for Windows 10 compatibility (only XPS 8700 and newer) as noted here:
http://www.dell.com/support/article/us/en/19/SLN297954
My family uses a Dell Inspiron 620 desktop PC made in July 2011 and that too was not tested for Win10 compatibility as well [only Inspiron 660 and higher]. The Inspiron 620 computer was using Intel HD Graphics 2000 (Sandy Bridge) hardware, which Intel themselves do not plan to release a Win10 driver for Sandy Bridge Intel graphics chipsets [can you believe that, woody? ]. Complaints about that are piling up here:
https://communities.intel.com/thread/61432
What good is installing & using Win10 if device manufacturers can’t provide the necessary Win10 drivers for older hardware?

The latest BIOS update for Dell XPS 8500 is revision A12 released 10/29/2013. If BIOS on the XPS 8500 is less than A12, upgrade the BIOS first before upgrading to Win10. And if that XPS 8500 computer is using onboard Realtek HD Audio (hopefully), you can obtain a Win10 compatible Realtek audio driver from the Realtek web site instead of from Dell.

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I didn’t have an issue with the upgrade to Win10 from 8.1, or the clean install (to go from x86 to x64), however since the clean install I get asked for my password to be re-entered, at which point I’ll get the message that Windows isn’t activated. This happens about once a week since install.

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@EP: I have the A12 Bios installed – it was present when I got the PC. The Dell Web site says nothing abut updating the Bios, but one Dell tech I talked to hinted that there were looking at it. I have a AMD Radeon HD7700 video card installed with the latest AMD drivers.

The MS Answers thread I have posted on has a lot of people in the same situation, but a few report success – after removing a USB dongle for a Wireless Mouse (mine is hard-wired), disabling the Broadcom Wi-Fi card (I am using an ethernet connection), etc. The “solutions” posted in the thread seem almost random. No-one knows what is actually going on – and MS has not participated in the thread since the first page.

Maybe Woody can get to the bottom on this. If he does, I’ll give it a try. I only have one game that requires Windows – all my other work and recreational activities are on the Mac now.

David

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@EP @David –

I’ll include this in the article for InfoWorld. No Win10 driver for SandyBridge graphics? That’s ridiculous…

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@David –

What’s the thread?

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Hi Woody,
Found info on web that stated loading Nvidia Graphics driver 309.08-desktop-win8-win7-winvista-64bit-international-whql.exe after win 10 installation would fix the video driver problem that I had previously after installation. Can not check as now I cannot install win 10 on my Acer PC as the install fails each time when in the Configure Settings. 76% complete after 5 hours for the second time. This on a machine that previously installed win 10 in under 3 hours
John

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@JB –

Verrry interesting. I’ve never heard of that.

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