Born: Broadcom botches the Symantec migration

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So Broadcom bought Symantec for $ 10 billion. Symantec becomes NortonLifeLock, another excellent example of wasted name recognition. As part of the tr
[See the full post at: Born: Broadcom botches the Symantec migration]

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lmacri, rontpxz81, Mr. Austin, GreatAndPowerfulTech, Elly, Mr. Natural, abbodi86

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Norton Security Online (Comcast/Xfinity edition) still works.

Just downloaded and installed “Live Updates” including a software patch>

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Symantec.com redirects to Broadcom now. D’OH! So much for a smooth transition.

Red Ruffnsore

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Mr. Austin

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I use Norton Internet Security 2020 (no it doesn’t exist retail) on my home network. My friend uses Symantec Endpoint Protection to manage his network and clients. We’ve had numerous discussions about the botched mess this sale has become (consumer & enterprise).

I have to wonder if Broadcom purchased the enterprise side simply for the client list. Norton consumer may not survive the year (ArsTechnica has them on their death watch list). We’ve both decided to wait the year out before making a decision, but it doesn’t look good.

The Symantec brand meant something (love or hate), well except for that Cert mess awhile back. One would think a company the size of Broadcom would know better.

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wavy, Mr. Austin

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We’re a heavy Symantec MSP and it’s been a total disaster!!!!!

None of the partners have been able to get Symantec renewals since November when the deal closed.  We’ve already moved on like so many others.  Broadcom just started communicating on the transition.  A lot late.  They’re going to eliminate the SBE by November and you have to upgrade to the normal product.

They just wanted the larger clients and knew that they would lose a lot of clients and didn’t really care according to inside sales calls.

Edited for content.

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Mr. Austin

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“They’re going to eliminate the SBE by November and you have to upgrade to the normal product.”

Thanks, I didn’t know that.

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Mr. Austin

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So things change yet again. Symantec’s console was the one I used when I built and ran my corporate LAN. In the past few years their consumer support has been mediocre at best and usually difficult. Last year I dumped them in favor of Bitdefender and so far I’m a much happier geek.

Human, who sports only naturally-occurring DNA ~ oneironaut ~ broadcaster

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Reminds me of when Sprint bought Nextel. Sprint wasted a huge opportunity – they should have immediately issued phones which were Sprint phones and Nextel walkie talkies.

Sprint phone service was far better than Nextel phone service when the two companies merged; and Nextel walkie talkies were far better than anyone else’s walkie talkie service. By combining the two in one single device, they would have had a product which was superior to all others at that time and moved ahead tremendously in the cell phone competition. Instead, they kept the Sprint and Nextel technologies separate, wasting a huge opportunity.

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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Steve, wdburt1, Cybertooth

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[gborn]

Just some additional information and thoughts. Some comments given above are dealing with Norton products for consumers.

Please note, that there is a consumer division and a business division! The business division has been sold to Broadcom! Or in other words: Ordering licensed for Symantec Endpoint Protection etc. causes the trouble.

After I’ve published the German article within my blog and another article within a news magazin, I’ve had an interesting background talk. That move from Broadcom makes a lot of sense – and if you an Symantec customer, you should read my analysis, I’ve added to my article.

Symantec acquisition by Broadcom ends in license/support chaos Posted on 2020-03-03

Ex Microsoft Windows (Insider) MVP, Microsoft Answers Community Moderator, Blogger, Book author

https://www.borncity.com/win/

• This reply was modified 5 years, 2 months ago by gborn.
• This reply was modified 5 years, 2 months ago by gborn.

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Mr. Austin, Mr. Natural, woody, Cybertooth

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[Carl]

After reading the addendum, am I correct in assuming that small businesses using SEP should be especially concerned and start looking elsewhere?

I have a feeling that unless you’re managing say 1000+ licenses, that Broadcom will throw you under the bus in the near future.

• This reply was modified 5 years, 2 months ago by Carl. Reason: typo

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[Carl]

Carl wrote:

After reading the addendum, am I correct in assuming that small businesses using SEP should be especially concerned and start looking elsewhere?

I have a feeling that unless you’re managing say 1000+ licenses, that Broadcom will throw you under the bus in the near future.

• This reply was modified 5 years, 2 months ago by Carl. Reason: typo

I would be concerned, if I’m in need for SEP – and it’s a good idea to evaluate other products.

BTW: I’ve just learned that Accenture just bought the Symantec ‘Cyber Security division’ from Broadcom – I would say ‘they are playing thimbles’.

Ex Microsoft Windows (Insider) MVP, Microsoft Answers Community Moderator, Blogger, Book author

https://www.borncity.com/win/

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Mr. Austin, woody

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Sounds like a bit of Three Card Monte.

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Mr. Austin

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I suppose this has something to do with the new wi-fi security issue related to Broadcom wi-fi chipsets. Apparently Broadcom is a major provider of wi-fi devices inclusing IoT, personal computers, Cisco routers, among many others.

https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20200226-wi-fi-info-disclosure

Red Ruffnsore

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Mr. Austin, woody

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This license mess is only one of the many problems with Symantec etc. since early March.

These problems also exist:
https://borncity.com/win/2020/03/03/symantec-acquisition-by-broadcom-ends-in-license-support-chaos/#comment-8831

And it was referenced in this newer post
https://borncity.com/win/2020/03/17/stellungnahme-von-broadcom-zur-symantec-bernahme/

Particularly with the forced legacy user software upgrade, which is breaking XP systems in particular:
https://community.norton.com/en/forums/please-stop-forced-update-22xx
https://community.norton.com/en/forums/recent-forced-nis-update-xp-sp3-v217xx-v22xx
https://community.norton.com/en/forums/forced-norton-product-n360-upgrade-causing-application-errors-xp
https://community.norton.com/en/forums/norton-securityautomatically-uninstalled

Symantec/NLL really needs to be yelled at for all these mess, which is not helping but instead breaking its longtime customers (myself included).

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anon743 wrote:

Symantec/NLL really needs to be yelled at for all these mess, which is not helping but instead breaking its longtime customers (myself included).

Symantec (acquired by Broadcom) and Norton LifeLock are two different companies. NLL’s problems are of its own making.

If you’re not in a corporate/enterprise environment, you’re not dealing with Broadcom with regard to its Symantec product.

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MSP here, and it’s been a total disaster.  Can’t get logged in, can’t find accounts, once we are logged in and “Approved”, none of our entitlements/software are available.  We’re moving all clients away from this mess the moment their current subscription expires.  (which, by the way, we can’t even find the expiration dates, now, either).

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One of the biggest lies when a company changes hands is that nothing will change. Everything changes including company structure and employees. Hang on to your last working software. Don’t expect comprehensible responses from staff. Look for other alternatives.

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Cybertooth

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