• Bouncing emails

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    #2154099

    From time to time I receive emails from customers with a from line like (details slightly changed for privacy):

    outlook_8AXXXAD33XE4FC05@outlook.com

    Replying to these is pointless as the emails bounce with an error message of

    BN7NAM10FT040.mail.protection.outlook.com rejected your message to the following email addresses:

    outlook_8AXXXAD33XE4FC05@outlook.com
    A communication failure occurred during the delivery of this message. Please try to resend the message later. If the problem continues, contact your email admin.

    BN7NAM10FT040.mail.protection.outlook.com gave this error:
    Requested action not taken: mailbox unavailable.

    I am just wondering what is the cause of the email address in the customer’s email to be shown like this?  I am fairly sure that the customer never entered this, so suspect it may have been “auto-added” by outlook perhaps due to some incorrect email setup ?

    • This topic was modified 5 years, 3 months ago by beethoven.
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