Suggestions please for a method or program for logging incoming telephone calls to our company. Not every call needs to be noted, but, for example, someone may call in for a quick bit of technical advice, and that needs to be recorded in case someone else takes a follow up call and the original person is not available.
I came across a couple of solutions: EasyDesk and Liberum but I’m not sure either are exactly what we want.
Our needs are simple; we want to log
Date
Time
Name of person taking the call
Name and Company of Caller
Details of call, which may be up to the length of this post.
A search facility would be useful, but not necessary. A web-based application sounds attractive in that no new applications need to be installed.
Any ideas out there?