Cannot load MS (Mozilla Firefox)

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Using Mozilla or Google Chrome on my laptop I cannot open http://www.microsoft.com or use online help within my Office applications. Google Chrome just says ‘This link appears broken’.
Has this happened to anybody else? Is it a known virus? My PC Tools virus software cannot find anything wrong.
Thanks, Andy.

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Using Firefox 3.0.5, I’m able to browse the http://www.microsoft.com[/url%5D link. So it would appear that’s not the issue.

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Google Chrome doesn’t have a problem with http://www.microsoft.com either – see screenshot.

I haven’t heard of a virus that blocks http://www.microsoft.com, but you might check whether http://www.microsoft.com or microsoft.com has been added to your Hosts file (a plain text file in C:WindowsSystem32DriversEtc)

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Hi. Nothing in the Hosts file apart from localhost address. I can’t currently update my PC Tools anti-virus software either. Slightly concerning. Andy.

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If you set your default browser as IE, are you able to perform all of the tasks (i.e. connect to microsoft.com, use Office on-line help, update your av software, etc.) which you can’t do with the others?

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Hi. I haven’t changed my default browser, but I have Recovered my laptop. I still can’t access any microsoft sites. (I thought recovering a laptop would solve most problems?).
Anyway, I think I’ll now consider it a minor issue – although if it still doesn’t enable me to update my anti-virus software then this will become a more significant issue..
Thanks, Andy.

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