Can’t log into router after moving to Windows 11

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I just built a new desktop computer and had no choice but to install Windows 11. On my previous Windows 10 desktop, I could enter my router’s IP address (default gagteway) into the Chrome address bar, get the usual warning from Chrome, then click “proceed anyway”, and I was in.

Since moving to Win11, when I do the same process, I get a terse text message: “We could not verify the certificate: reason = untrusted”. The only way I could get around this was to shut down my AV/firewall (I use ThreatTrack’s Vipre). A response from Vipre’s tech told me to check to see if my home network was mistakenly listed as a “public” network, which it was, so I changed it to the “Private” category. That seem to fix it, at least momentarily. When I tried again today, I’m back to the “untrusted” message even though my network is in the “private’ category.

Interestingly, same thing happens if I use Edge, but NOT if I use Brave. So, I can’t tell if it’s my firewall, the Chrome/Edge browser, or something different about Windows 11.

Any assistance would be appreciated.

TIA

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Can you try doing this?

I cannot access 192.168.1.1 in MS Edge – Microsoft Community

Susan Bradley Patch Lady/Prudent patcher

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Susan –

Thank you, that worked! I’ve been dealing with Windows and networks for decades, and I learn something new every day.

Thanks again,

Adam

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Oops, spoke too soon! Right after trying Susan Bradley’s fix, my router login worked (using Chrome). Then I tried Edge, and no luck. Tried Chrome again, and no luck.

So, any further ideas?

TIA

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What’s the brand of the router?

 

Susan Bradley Patch Lady/Prudent patcher

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Actually hang on, now that I think about it, you should be able to import the certificate.  Both Edge and Chrome make this less obvious to do this.

How to bypass certificate errors using Microsoft-EDGE – Stack Overflow

Susan Bradley Patch Lady/Prudent patcher

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I tried the certificate approach and the “this is unsafe” process. Neither seemed to do anything at all.

I like solving a mystery as well as the next person but, as long as I can use Brave to access my router, I can live with that. Just wish I knew what was going on with Chrome/Edge.

Thanks

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It’s a Ubiquity Edgerouter X router and hasn’t changed since I started using it with my previous Windows 10 computer. All that’s new is the computer.

I just tried logging into the router using my Windows 10 laptop with Edge, and got in with no problem. So it seems to me something in Windows 11 is being more protective.

Thanks.

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What add ons/extensions do you have in your browsers – both for Edge and Chrome.

Susan Bradley Patch Lady/Prudent patcher

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Well, while this is still a mystery (at least to me), it’s a moot point now. In my efforts to find a reason why Chrome & Edge won’t let me into my router, I discovered that Ubiqity has a utility I could download that finds all their devices on my network, and allows me to log into it directly — no browser needed. So, that will be my go-to access for my router.

Thanks for all the efforts & help!

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I only BitWarden and Malwarebytes Browser Guard. But I’ve already tried turning off all extensions and it had no effect. Same result for both Chrome and Edge.

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