Connected to WiFi but no Internet access

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It shows that I’m connected to the wifi, but there is no internet access.
Next, I connected an ethernet cable, and there was internet access.

What could be the issue?
Thanks!

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That probably means you haven’t really connected to wifi. Check that you have the correct wifi password.
You can check the connection by running a command on your machine when connected by cable and by wifi – you can paste the result here if you want us to confirm it is OK.
Commands
Start > Run > cmd
ipconfig /all

The commands will show you the IP address you r computer is using. The IP address is like a “postal address” that you use to send and receive data on the internet.

cheers, Paul

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Thanks Paul!

I do have the correct password, because I’m able to connect via my phone and another laptop.
Here are the results..

When connected via Ethernet cable:

C:>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : nc-6400-2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : tx.rr.com

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-19-D2-40-C3-6C
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.98
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : tx.rr.com
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-16-D4-A6-35-A8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
Lease Obtained. . . . . . . . . . : Monday, June 02, 2014 9:24:49 AM
Lease Expires . . . . . . . . . . : Monday, June 02, 2014 10:24:49 AM

When connected to wifi

C:>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : nc-6400-2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-19-D2-40-C3-6C
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.98
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-16-D4-A6-35-A8

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You have a manually configured wireless and it is very different to the wired.
Wireless IP: 192.168.1.98
Wired IP: 192.168.0.5
To fix this you need to change the wireless config to use DHCP, not manual, unless you have a very specific set up with multiple networks and routers.

cheers, Paul

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Thanks Paul! But not to sound silly….how do I do that? 😛

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In Windows 7.
1. Open Control Panel.
2. Click Network and Internet.
3. Click View network status and tasks.
4. Click Change adapter settings.
5. Right click the wireless adapter and select Properties.
6. Select Internet Protocol Version 4.
7. Click Properties.
8. Tick both obtain automatically boxes.
9. Click OK and OK.

37139-Capture

cheers, Paul

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In Windows 7.
1. Open Control Panel.
2. Click Network and Internet.
3. Click View network status and tasks.
4. Click Change adapter settings.
5. Right click the wireless adapter and select Properties.
6. Select Internet Protocol Version 4.
7. Click Properties.
8. Tick both obtain automatically boxes.
9. Click OK and OK.

37139-Capture

cheers, Paul

Paul, this is an XP forum so the steps for Windows XP might be a little different. OP (Fatima) hasn’t said what version of Windows was being used.
In Windows XP, go to Control Panel > Network Connections > Wireless Network Connection, right-click on Wireless Network Connection and choose Properties, select “Internet Protocol (TCP/IP)” [not TCP/IP v6] and click on the Properties button to access the TCP/IP v4 properties dialog box.

Note to OP (Fatima): I noticed that the Intel 3945abg wireless adapter was mentioned. I also use that Intel 3945abg WLAN adapter but under Win7. In that case be sure to install the latest XP drivers for the 3945abg adapter from this Intel page. Best to get the Wireless_15.3.1_Dx32.exe package if using 32bit version of Windows XP. Run that EXE file to install or update the 3945abg drivers to v13.4.0.139.

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In Windows 7.
1. Open Control Panel.
2. Click Network and Internet.
3. Click View network status and tasks.
4. Click Change adapter settings.
5. Right click the wireless adapter and select Properties.
6. Select Internet Protocol Version 4.
7. Click Properties.
8. Tick both obtain automatically boxes.
9. Click OK and OK.

37139-Capture

cheers, Paul

i have done so as you say but next time when i restart my pc it automatically configure by obtain manually option filled automatically.

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Thanks so much Paul! It worked!! 😀

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Yay!

cheers, Paul

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Can you run this command and then post the output – it will tell us how your IP address is configured?
Start > Run > cmd
ipconfig /all

To copy the output, right click on the title of the Command Prompt box and select Edit > Select All.
Right click again and select Edit > Copy.
Now you can paste here.

cheers, Paul

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i hav followed all intructon as you tell on this forum ipconfig/all and i got all network status in dos which has paste in this forum pls help me to shoutout this problem

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Can you run this command and then post the output – it will tell us how your IP address is configured?
Start > Run > cmd
ipconfig /all

To copy the output, right click on the title of the Command Prompt box and select Edit > Select All.
Right click again and select Edit > Copy.
Now you can paste here.

cheers, Paul

Paul, you might want to mention Notepad.

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yes, i hav did so first of all cmd>ipcongig/all after that i copy and paste it

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Where is it pasted?
You can just right click in the Reply box and select Paste.

cheers, Paul

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i hav already paste it as Harsh Kumar above and again paste it here

Windows IP Configuration

Host Name . . . . . . . . . . . . : Harsh
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Reliance:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Reliance
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 115.184.242.37(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 220.226.6.104
220.226.100.40
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Local Area Connection* 20:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
#5
Physical Address. . . . . . . . . : 12-34-56-78-97-F9
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.80.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #5

Physical Address. . . . . . . . . : 12-34-56-78-97-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
Physical Address. . . . . . . . . : 12-34-56-78-97-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 44-1E-A1-CA-BB-13
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

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Windows IP Configuration

Host Name . . . . . . . . . . . . : Harsh
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Reliance:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Reliance
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 115.184.232.168(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 220.226.6.104
220.226.100.40
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Local Area Connection* 20:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
#5
Physical Address. . . . . . . . . : 12-34-56-78-97-F9
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.80.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #5

Physical Address. . . . . . . . . : 12-34-56-78-97-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
Physical Address. . . . . . . . . : 12-34-56-78-97-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 44-1E-A1-CA-BB-13
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

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Your config shows a PPP adapter as your only network connection. This implies that you dial a connection to a remote server, is this the case?
Please describe how you connect to your ISP, ADSL modem / cable modem / wireless / PPP dial up etc.

cheers, Paul

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Please reply to the questions in post #17 above.

cheers, Paul

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it usually means that i have to reboot the fios router

It shows that I’m connected to the wifi, but there is no internet access.
Next, I connected an ethernet cable, and there was internet access.

What could be the issue?
Thanks!

Reply | Quote

I’m trying to connect my home ActionTec PK5001A DSL WiFi modem to an older Windows XP desktop I have at home. I put a TP-Link Dual Band WiFi PCI Adapter card in the desktop. I ran the TP-Link setup program and from all appearances I found my home WiFi network and connected to it. But, when I try to open up a Web browser I get very strange results. Initially, it opens to a default MSN News page. And its current news so I know this is not content coming from some local files. But, if I try to enter any other website address (e.g., “google.com”) I get an “Cannot find server or DNS error” page.

I ran ipconfig /all and here is what I got…

Code:

ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : dell-gx280
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : Home


Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit
Ethernet NIC
        Physical Address. . . . . . . . . : 00-14-D1-2B-87-FD


Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : Home
        Description . . . . . . . . . . . : N600 Wireless Dual Band PCI Express
Adapter
        Physical Address. . . . . . . . . : C4-E9-84-DC-00-D7
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.25
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.0.1
                                            205.171.203.226
        Lease Obtained. . . . . . . . . . : Wednesday, December 16, 2015 8:47:29 PM
        Lease Expires . . . . . . . . . . : Thursday, December 17, 2015 8:47:29 PM


Ethernet adapter Local Area Connection 2:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
        Physical Address. . . . . . . . . : 00-12-3F-43-42-90

Can you help??

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Try opening a Command Prompt and type: ping google.com
This will test the your DNS.

Do you get the same DHCP/DNS settings on another PC that works?

cheers, Paul

Reply | Quote

Try opening a Command Prompt and type: ping google.com
This will test the your DNS.

Do you get the same DHCP/DNS settings on another PC that works?

cheers, Paul

Here are the results from the old XP desktop:

Code:

ping google.com


Pinging google.com [216.58.216.110] with 32 bytes of data:


Reply from 216.58.216.110: bytes=32 time=27ms TTL=56
Reply from 216.58.216.110: bytes=32 time=47ms TTL=56
Reply from 216.58.216.110: bytes=32 time=35ms TTL=56
Reply from 216.58.216.110: bytes=32 time=60ms TTL=56


Ping statistics for 216.58.216.110:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 60ms, Average = 42ms

So, there’s a connection right? Very strange.

I have also attached an RTF doc with screen shots.

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You’ve proved that DNS is working.
Now check that your browser is set to either not use a proxy or use system proxy settings.

cheers, Paul

p.s. to attach screen shots, save them as PNG and then “insert image” – we get to view them online rather than download documents.

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