Default Color/GrayScale (2002)

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How do I get the Color/GrayScale to default to Color? I have a user who changes the Color/GrayScale to Color but when she closes and relaunches Power Point 2002, it is still defaulted to GrayScale.

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What is her default printer?

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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Her default printer is an HP Laserjet 4000 on LPT1. She has an HP 4500 color printer that is accessed via Novell Netware 6 network. I tried defaulting to the color printer but no change in the gray scale default. I restarted the computer and restarted the power point application but the default is still set to High Contrast. I have noticed that none of our other Power Point installations have the High Contrast option, just Color, Grayscale, and Pure Black and White.

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High Contrast option? Is that in the printer dialog? Or is in the View options (view color/greyscale/pure black and white)?

I guess I’m confused. Is the user’s PPT defaulting to Greyscale when printing or when opening (which would mean it’s defaulting to Greyscale View)?

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It defaults to Greyscale View whenever PPT is launched. Our question is: How do we default to the Color View? As it is now, it defaults to the High Contrast View. I have attached a screen print (JPEG) of what I am working with.

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Interesting. Never seen anything like that before!

What kind of monitor and what kind of video card are you using on this system?

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It is a Dell Inspiron 8100 Laptop computer in a docking station with a NEC Multisync LCD 1700V monitor. The video is Nvidia GeForce2 GO (Dell Mobil), 16mb VRAM. Could this problem be from the latest Office updates?

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I’ve certainly not heard of the updates causing anything like this. Let me see if I can find anything out, though.

Quick question. Is it defaulting to grayscale or to high contrast? I see you’ve mentioned both…

Also, do the other computers — the ones without the non-color default view — have this same monitor, or do they have different ones?

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Thanks for checking on the Office Updates!

The computer is defaulting to High Contrast.

Several other computers have the same monitor. They default to color view.

The problem computer’s High Contrast view occurs whether it is plugged into the docking station or not.

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Are problems only occuring in PPT?

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As far as we can tell, there’s only this one problem; however, this is an end-user computer and we are the support staff. We trust that if there were other problems we’d be informed. So, yes, as near as we can tell PowerPoint has the only problem and it’s only with the color default..

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Hi Judy,
You didn’t indicate what OS the computer is running, but I suspect it is either XP Home or Professional, and that the High Contrast setting has been selected in the Accessibility Options. That’s a feature for people with limited sight, and it does a number of odd things to your PC and to applications. Try checking that setting and removing it if possible.

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Unfortunately, the user and computer have disappeared temporarily. The laptop does have Win XP Pro. I did test the window accessability high contrast on another Win XP computer and it does mimic what is happening. When I disabled the high contrast setting everything went back to normal. That seems to do it unless the user needs to have the high contrast enabled to do her work.

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Unfortunately, the user and computer have disappeared temporarily. The laptop does have Win XP Pro. I did test the window accessability high contrast on another Win XP computer and it does mimic what is happening. When I disabled the high contrast setting everything went back to normal. That seems to do it unless the user needs to have the high contrast enabled to do her work.

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woohoo! I had no idea that feature existed. Sure sounds as if that’s what’s causing it.

I’ll have to tuck tht one back in my brain for future use, as you *know* that will crop up again when I least expect it!

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woohoo! I had no idea that feature existed. Sure sounds as if that’s what’s causing it.

I’ll have to tuck tht one back in my brain for future use, as you *know* that will crop up again when I least expect it!

Reply | Quote

Hi Judy,
You didn’t indicate what OS the computer is running, but I suspect it is either XP Home or Professional, and that the High Contrast setting has been selected in the Accessibility Options. That’s a feature for people with limited sight, and it does a number of odd things to your PC and to applications. Try checking that setting and removing it if possible.

Reply | Quote

As far as we can tell, there’s only this one problem; however, this is an end-user computer and we are the support staff. We trust that if there were other problems we’d be informed. So, yes, as near as we can tell PowerPoint has the only problem and it’s only with the color default..

Reply | Quote

Are problems only occuring in PPT?

Reply | Quote

Thanks for checking on the Office Updates!

The computer is defaulting to High Contrast.

Several other computers have the same monitor. They default to color view.

The problem computer’s High Contrast view occurs whether it is plugged into the docking station or not.

Reply | Quote

I’ve certainly not heard of the updates causing anything like this. Let me see if I can find anything out, though.

Quick question. Is it defaulting to grayscale or to high contrast? I see you’ve mentioned both…

Also, do the other computers — the ones without the non-color default view — have this same monitor, or do they have different ones?

Reply | Quote

It is a Dell Inspiron 8100 Laptop computer in a docking station with a NEC Multisync LCD 1700V monitor. The video is Nvidia GeForce2 GO (Dell Mobil), 16mb VRAM. Could this problem be from the latest Office updates?

Reply | Quote

Interesting. Never seen anything like that before!

What kind of monitor and what kind of video card are you using on this system?

Reply | Quote

It defaults to Greyscale View whenever PPT is launched. Our question is: How do we default to the Color View? As it is now, it defaults to the High Contrast View. I have attached a screen print (JPEG) of what I am working with.

Reply | Quote

High Contrast option? Is that in the printer dialog? Or is in the View options (view color/greyscale/pure black and white)?

I guess I’m confused. Is the user’s PPT defaulting to Greyscale when printing or when opening (which would mean it’s defaulting to Greyscale View)?

Reply | Quote

Her default printer is an HP Laserjet 4000 on LPT1. She has an HP 4500 color printer that is accessed via Novell Netware 6 network. I tried defaulting to the color printer but no change in the gray scale default. I restarted the computer and restarted the power point application but the default is still set to High Contrast. I have noticed that none of our other Power Point installations have the High Contrast option, just Color, Grayscale, and Pure Black and White.

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What is her default printer?

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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