Default email problem in Windows 7

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My OS is Windows 7 Pro, SP1 (64 bit). Since I am the only user, there is no log-on password, and I have administrative rights.

I am having a problem setting the default E-mail to recognize my E-mail program (Forté Agent). When I have a website open in my browser, and click on the website’s link to send them an E-mail, Agent always opens just fine.

But I have a couple of programs that also include a link to send them an E-mail. When I click on their link, I get this error message: “There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel”.

When I go to Default Programs, I have a couple of options:
1. ‘Set your default programs’. I click Agent in the left hand column, then click “Set this program as default’. Then OK. But even if I reboot my computer, and then go back to one of the programs that gave me the error message, I still get the error message.
2. ‘Set program access and Computer defaults’. There I choose the Custom dropdown. Under ‘Choose a default e-mail program’, the entry ”use my current e-mail program’ is prechecked. So I change it to Agent, and click OK. But if I close the Default Programs screen, and then reopen it, ‘use my current e-mail program’ is AGAIN prechecked. And the programs still give me the error message.

Agent itself does not seem to have a setting where I can select it as the default E-mail program (unlike my browsers) so that is not an option.

What might be going on here, and how do I overcome it? I searched this forum, and could not find anything on the subject.

Any help would be appreciated.

Harry

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No bots, viruses or malware then IMHO it’s your email choice web site issue !!

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Hi Harry, if your using FF try this:-

35528-RR

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When I have a website open in my browser, and click on the website’s link to send them an E-mail, Agent always opens just fine.

Email links on web pages operate by means of the MAILTO protocol. Forté Agent is your default program for MAILTO. You can verify this by looking at Default Programs > “Associate a file type or protocol with a program” (scroll to the bottom). Or try this: right-click your Desktop, select New > Shortcut, fill in

Code:

mailto:anybody@zzzzzz.com?Subject=Test%20message&Body=What%27s%20up%3F

click Next, Finish, and then launch the shortcut.

In most programs — office software, PDF viewers, etc. — that offer to email stuff, the email command operates via MAPI (not MAILTO).
https://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface
Some email clients support MAPI, some don’t. Some might require tweaking. I am not familiar with Forté Agent. You might try googling for Forté Agent MAPI, or exploiting Forté Agent’s support options,… or waiting and hoping that a Forté Agent guru drops by here.

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A few more notes…

Default Programs > “Set program access and computer defaults”: These are global defaults, that is, defaults that apply to all users.

Default Programs > “Set your default programs”: These are defaults for individual users. Individual defaults override global defaults.

Open “Set your default programs” > Forté Agent. Click “Set this program as default.”

Open “Set your default programs” > Forté Agent > “Choose defaults for this program.” You should see the headings Extensions, Protocols, and MAPI. Every checkbox should be checked — in particular, any MAPI items.

That is what you can do in Windows. The rest is up to Forté Agent. Probably.

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I use Firefox and Google mail and had the same problem, Harry. Being short on patience, I looked for a work-around and found the software, Affixa that handles the attachments. It’s free for light use. Problem solved.

Ruth

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