After a Word crash, when I try to re-open my document, I get a message saying “Access denied” and “Locked for editing” and “another user is using this document.” My system is not on a network, and I’m the only user. The document is not part of a Master Document, and there’s no password. What’s going on?
What do I need to do to be able to get at the document that crashed to continue working? Must I go to the backup copy, or must I open the document in read-only mode and save it under another name? This results in many versions and possible confusion as to which is which.